Cloudvue Gateway Camera Integrations

Description  Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras. Customers that would like a specific API camera integration should submit their… Continue reading Cloudvue Gateway Camera Integrations

Cloudvue Release Process

Description  The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with… Continue reading Cloudvue Release Process

Using Rsync to Transfer Files to a Cloudvue Gateway

Description  At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or… Continue reading Using Rsync to Transfer Files to a Cloudvue Gateway

Support Portal Knowledge Base Articles – Creation Template

Description  Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product  Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce  Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template

Cloudvue Video File Formats

Description  Both Cloudvue Gateways and C2C devices store video in 30 second increments.  Cloudvue Gateways use MP4 and C2C uses MKV container formwats.  The MKV video files on C2C devices are encrypted and cannot simply be copied and played.   The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.… Continue reading Cloudvue Video File Formats

Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views

The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a user that wants to use Event Monitoring to bring attention to an ExacqVision operator when a perimeter area is crossed. This could be used to monitor property and fence lines. We walk through setting… Continue reading Exacq Scenario Series – Illustra IQ Perimeter Object Classification to Change ExacqVision Views

macOS Client Live Views are 1/16th to 1/4 of the Normal Size

Description When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen. Product Exacq Client… Continue reading macOS Client Live Views are 1/16th to 1/4 of the Normal Size