Step 1 – Verify Camera Compatibility Use the exacqVision IP Camera Integration database to confirm that the camera is supported for the exacqVision Server version being used. To determine the server version, refer to the article How can I find the version of my exacqVision Client, Server, or Web Service software?. If the camera is… Continue reading Cannot Connect to IP Camera
Arecont Panoramic Cameras Disconnecting from exacqVision
This article is applicable to Arecont Panoramic 8xx5 and 20xx5 series cameras. The issue appeared during testing of the following specific models: –8185 with 65043 firmware –8185DN with 65170 firmware –20185DN with 65170 firmware When you open an Arecont Panoramic camera’s web page, exacqVision could lose its connection to the camera because of different image… Continue reading Arecont Panoramic Cameras Disconnecting from exacqVision
Enabling PTZ on a Camera Connected to an Axis Encoder
To enable PTZ functionality on a PTZ-enabled camera connected to an exacqVision system through an Axis encoder, you must install and configure the appropriate PTZ driver on the encoder. To do this, complete the following steps: Download PTZ drivers from the Axis web site. You must know the encoder series and model, along with the… Continue reading Enabling PTZ on a Camera Connected to an Axis Encoder
Re-installing an exacqVision Capture Card Driver
Important Beginning 12/14/2021 extension of the SSA “Software Subscription Agreement” will be restricted on systems which have an eDVR capture board. In addition, starting with exacqVision Server version 22.06 the XDVPI plugin has been removed and systems where the plugin is present will be blocked from upgrading. In order to either extend the SSA or… Continue reading Re-installing an exacqVision Capture Card Driver
exacqVision Drives Incorrectly Marked as Read Only in Ubuntu Linux
If a hard drive in an Ubuntu Linux-based exacqVision system has an error in its file system, it could be marked as read only. This could cause a failure in the process of storing recorded video. Starting with version 4.9, exacqVision detects whether a drive is read only. To determine whether a hard drive is… Continue reading exacqVision Drives Incorrectly Marked as Read Only in Ubuntu Linux
Supporting HDD SMART Data on Third-party Hardware
When installing ExacqVision Server software, including its System Management plugin on third-party hardware, you should aim to use a RAID controller used in Exacq manufactured systems, which include: If a different controller (or no drive controller) is used, the behavior of the system will vary. SMART data from a drive controller is handled by Smartmontools.… Continue reading Supporting HDD SMART Data on Third-party Hardware
How do I check the software subscription on my ExacqVision Server?
The following methods allow you to examine a system’s license details and SSA expiration: Using the Systems page (Multiple Systems) Using the Configure System page (Single System) Using the SSA tools on Exacq.com
ExacqVision Audit Trail
The ExacqVision Audit Trail tab allows you to view a log of various actions performed by users on an ExacqVision Server via their client connection. The Audit Trail tab is found on the System Information page (click the system name in the site tree to view the page). NOTE: Audit Trail is not available in… Continue reading ExacqVision Audit Trail
Enabling Arecont Extended Motion Detection on exacqVision Systems
Some Arecont IP cameras have an Extended Motion Detection feature that offers more granularity to the motion-detection grid. This feature is supported in exacqVision Server version 4.7.1.27101 and later. To enable the feature for use with exacqVision systems, complete the following steps: Open the camera’s configuration web page.Open the Motion_detector window.Select Enable Extended Motion Detection… Continue reading Enabling Arecont Extended Motion Detection on exacqVision Systems
Configuring exacqVision to Send Text Message Notifications
exacqVision servers can send automated text messages through an e-mail gateway server as configured on the Notifications page. Message and data rates may apply depending on the carrier and contract. To configure a text message notification, complete the following steps: <br> CarrierCountryGateway AddressAT&TUSAnumber@txt.att.net (SMS)AT&TUSAnumber@mms.att.net (MMS)AirtelIndianumber@airtelap.com (SMS)BoostUSAnumber@smsmyboostmobile.com (SMS)ClaroPuerto Riconumber@vtexto.com (SMS)OrangeUKnumber@orange.net (SMS)OrangeNetherlandsnumber@sms.orange.nl (SMS)TIMItalynumber@timnet.com (SMS)T-MobileUSAnumber@tmomail.net (SMS and MMS)T-MobileGermanynumber@t-mobile-sms.de… Continue reading Configuring exacqVision to Send Text Message Notifications