(NOTE: This procedure covers the replacement of a SATA power cable to an optical drive and hard drive in an ExacqVision system, as described by TAB 2013-01. If you need to replace the SATA power cable on a system with a Stretch capture board, please visit Article 2328.) <br> To replace a SATA power cable in an… Continue reading Replacing SATA Power Cable in ExacqVision System
Arecont Single-sensor Cameras Do Not Connect or Display Video After Restart on Windows 7 exacqVision Systems
Arecont single-sensor cameras with firmware 65218 and 65219 can fail to connect or display video after a Windows 7 exacqVision system restarts. This can occur because exacqVision software changed to the RTSP protocol starting with version 5.4. Arecont plugins in exacqVision versions earlier than 5.4 use TFTP, which is not affected by this issue. <br>… Continue reading Arecont Single-sensor Cameras Do Not Connect or Display Video After Restart on Windows 7 exacqVision Systems
Active Directory Login Fails
If using exacqVision version prior to 6.6, Active Directory login fails with Active Directory Forest Functional Level 2003 or earlier, you can edit streampi.xml as a workaround: Stop exacqVision Server.Open streampi.xml using a text editor such as Notepad.Add element EnableActiveDirectoryUserDisabling.Save and close the XML file.Start exacqVision Server. If using exacqVision version 6.6 or higher, ‘Active… Continue reading Active Directory Login Fails
Troubleshooting Record Content Age Event
Record Content Age is available when the Health event type is selected on the Event Linking page in exacqVision Client. Record Content Age is triggered when the configuration setting for the Desired Content Age (which is configurable on the Storage configuration page) is greater than Oldest Content as reported on the Storage page. Oldest Content… Continue reading Troubleshooting Record Content Age Event
Panasonic 360-degree Network Camera Multistreaming
Panasonic 360-degree network cameras can send up to three streams to exacqVision. This includes one JPEG stream, and two H.264 streams. All three streams are configured on the same page in the camera’s web configuration page. If you configure two additional streams on the camera in exacqVision Client, either the main stream or one of… Continue reading Panasonic 360-degree Network Camera Multistreaming
Hiding a Web Server from Internet Searches (Legacy)
NOTE: This document only applies to exacqVision Web Service 2.4.0 to 8.8. Web Service 9.0.0 replaced Apache with proprietary WFE service. If your exacqVision Web Service is connected to the Internet, the server could be located using certain search parameters in a search engine. To hide the server from an Internet search engine, complete the… Continue reading Hiding a Web Server from Internet Searches (Legacy)
Motion Frames Out of Order on Bosch Cameras
If you see motion images from a Bosch camera that appear to be out of order, the issue can often be resolved by selecting a different setting for the camera’s GOP Structure. To change the setting, complete the following steps: <br> Open the camera’s web configuration page by entering it’s IP address in an Internet… Continue reading Motion Frames Out of Order on Bosch Cameras
How exacqVision Server Performance is Benchmarked (Legacy)
IMPORTANT: This is a legacy document which applies to older systems built primarily before mid-2024. Newer systems manufactured by Dell or Avnet for Exacq were benchmarked according to the latest version of this article at How exacqVision Performance is Benchmarked. For help selecting the correct exacqVision server for your application, please use our configuration calculator. exacqVision… Continue reading How exacqVision Server Performance is Benchmarked (Legacy)
Certain LDAP Condition Causes exacqVision Crash
In exacqVision 5.4 and earlier, the following configuration can cause an exacqVision system to crash: *On the Add Systems page, the Use Single Sign-On option is selected for the server.*The LDAP tree that the system uses for authentication contains other LDAP servers that serve sub-trees.*One or more the sub-tree LDAP servers aren’t running or aren’t… Continue reading Certain LDAP Condition Causes exacqVision Crash
Upgrading exacqVision Virtual to New Release
exacqVision Virtual Appliance (EVA) can be upgraded just like any physical appliance by using the update manager in exacqVision Client. As improvements are made to the appliance, you might want to upgrade the appliance itself. Complete step by step instructions for migrating a EVA server can be found in the latest exacqVision Virtual User Manual. NOTES:… Continue reading Upgrading exacqVision Virtual to New Release