Overview Axis offers a camera-based License Plate Verifier application for detecting and reading vehicle license plates. The data from the license plate captures may be viewed within the exacqVision Client as text, sent as serial over IP data. This document provides the steps to set up the integration with exacqVision. NOTE: This guide is not… Continue reading Axis License Plate Verifier Serial Integration Guide
exacqVision Client Overview
Learn how to navigate the exacqVision Client software and get an introductory look at many of its features. Chapters 00:00 Intro 00:19 Three Client Modes 00:29 Live Viewing 01:03 Camera Associations 01:13 Mechanical & Digital PTZ 01:50 Fisheye/Dewarp 02:06 View Analytics 02:38 Search & exacqReplay 03:08 Search 03:34 Serial Search & Analytic Filters 03:59 Bookmarks… Continue reading exacqVision Client Overview
Missing Help Menu Options
Description This article describes why some menu options may not appear to all users of the exacqVision Client software. Products Issue Expected Results Pressing the Show Help button provides many options, several of which link to useful pages on Exacq.com or the Exacq Support Portal. Actual Results Solution This is expected behavior when the exacqVision… Continue reading Missing Help Menu Options
“Camera Save Failed” Message When Adding Camera to Cloudvue Gateway
*** INTERNAL USE *** Description Getting a “Camera Save Failed” message when attempting to add a camera to a Cloudvue Gateway. Product Steps to Reproduce Expected Results Actual Results Solution
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Windows Server 2022 Showing Only One Network Card
Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card
Enterprise Manager downgrade from 24.03 not supported
Description Beginning with Enterprise Manager version 24.03.0.0 (or 23.09.124), downgrading will fail due the update of an underlying resource. We now utilize Django v3.2.23, which necessitated a change to the database schema. This will cause downgrade database migrations to fail. Prior to upgrading from 23.09 or lower, it is recommended to complete a Backup. Instructions… Continue reading Enterprise Manager downgrade from 24.03 not supported
Guidance on Using USB Network Interface Adapters
On occasion, Exacq Support is asked about using a USB network interface (NIC) on their system. This is more frequently asked by those with smaller units which may have only one network interface and a user is attempting to add additional network interfaces to span networks or attempt to increase network throughput by bonding/teaming multiple… Continue reading Guidance on Using USB Network Interface Adapters
exacqVision License Recovery
Description An event, such as OS failure, requiring a reimage of your Exacq NVR may leave you with unlicensed exacqVision Server software. If you cannot locate a copy of the emailed license key from the time of purchase, or an exported copy of the .KEY file to use, what should you do? <br> Import from… Continue reading exacqVision License Recovery
Using the Axis TU9001 Control Board with exacqVision
This document will guide you through step-by-step procedures for keyboard use and suggested button mappings. Product The Axis TU9001 Control Board consists of the combination of the TU9002 Joystick and the TU9003 Keypad. IMPORTANT: The TU9002 and TU9003 appear to the operating system as separate devices. As of Client version 24.03 only one Joystick device… Continue reading Using the Axis TU9001 Control Board with exacqVision