Category: Uncategorized

How to prevent a specific Windows update or driver from installing

In Windows 10 there is no way to block the installation of a particular Windows Update(s) through ‘Update & Security settings, like in the previous Windows versions (Windows 7 or Windows Vista).  In Windows 10, the Windows Updates are set to be automatically installed in order to keep your device always updated. On the other hand,… Continue reading How to prevent a specific Windows update or driver from installing

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the… Continue reading Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

Exporting Video to a Network Share

In order to export to a network drive, you first have to Map it. To Map a Network drive go to File Explorer in Windows. 1. Open File Explorer from the taskbar or the Start  menu, or press the Windows logo key  + E. 2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.  3. In the Drive list, select a drive letter.… Continue reading Exporting Video to a Network Share

Factory resetting the bios for G-Series Micro

IMPORTANT: This article reflects G-Series Micros built prior to mid-2024. To factory reset the bios for G-Series Micro, you need to follow these steps:- 1-Unplug power cable from the Unit 2-Remove the 4x Phillips Chassis screws 3-Remove bottom and top cover 4-Remove the RAM stick 5-Plug in power cable (should turn on automatically), and Wait… Continue reading Factory resetting the bios for G-Series Micro

Exacq Software can’t connect to standalone S3 solution

when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it. The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and… Continue reading Exacq Software can’t connect to standalone S3 solution

Can not log into EM after updating to 21.03

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.Microsoft link found here detailing other issues similar. HERE If you check the services the Apache service will be in… Continue reading Can not log into EM after updating to 21.03

SCN-00000020 – G-Series PoE update

SCN #SCN-00000020Title of SCNG-Series PoE updateTRAC #Effective VersionLaunched February 15, 2021Products AffectedLC UNAReason for Change (Summary)Now available in 4 – 8 – 16 Ports Change The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option.  The existing 4 and 8 Port machines will now come with… Continue reading SCN-00000020 – G-Series PoE update

SCN-00000002 – ESM Send Test Email

SCN #SCN-00000002Title of SCNESM Send Test EmailTRAC #8567Effective VersionUpcoming Public 5.6Products AffectedESM & exacqCloudReason for Change (Summary)Enhancement Change SMTP and email settings can now be tested through the ESM Web GUI.  This is done on the individual User’s page: This will send a test email using the configured SMTP settings to the user’s email.  A… Continue reading SCN-00000002 – ESM Send Test Email