Category: Uncategorized

An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server

Post author By Bhargav Atturu
Post date October 4, 2021

Overview:

Johnson Controls has confirmed a vulnerability impacting the exacqVision Web Service. The exacqVision Web Service is also included in the exacqVision Server Bundle along with the exacqVision Client and exacqVision Server. The exacqVision Web Service allows users to retrieve video and other data from exacqVision servers using a browser and mobile application. When passthrough / unauthenticated access is enabled, credentials for other systems connected to exacqVision could be exposed.

Impact:

Under certain configurations an unauthenticated remote user could be given access to credentials stored in the exacqVision Server.

Affected Versions:

exacqVision Web Service version 21.06.11.0 or older.

Mitigation:

Upgrade exacqVision Web Service to version 21.09.
Current users can obtain the critical software update from the Software Downloads location at: https://www.exacq.com/support/downloads.php

Resources:

JCI Cyber Solutions Product Security Advisories Website JCI‐PSA‐2021‐16 JCI-PSA-2021-16.docx (johnsoncontrohttps://www.johnsoncontrols.com/-/media/jci/cyber-solutions/product-security-advisories/2021/jci-psa-2021-16.pdf?la=en&hash=46C02304209410715E488DF9B74EDCA45FFCB908ls.com)
Common Vulnerabilities & Exposures (CVE) CVE-2021-27664 – National Institute of Standards and Technology (NIST) National Vulnerability Database (NVD) https://nvd.nist.gov/vuln/detail/CVE-2021-27664 (RESERVED but not posted yet) or MITRE CVE® List https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-27664 (RESERVED but not posted yet)
Cybersecurity & Infrastructure Security Agency (CISA) Industrial Control Systems (ICS) Advisories ICSA‐21‐280‐01 https://us-cert.cisa.gov/ics/advisories/icsa-21-280-01

Tags Internal, version 21.09, 6435, JCI‐PSA‐2021‐16, CVE-2021-27664, ICSA‐21‐280‐01, Vulnerability

exacqVision Server Categories exacqVision Hardware Uncategorized

G-Series is showing Unsupported Server Hardware

Post author By Mena Awed
Post date August 26, 2021

The Hardware Monitoring tab for Exacq G-Series displays the message “Unsupported server hardware”. This is expected behavior.

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Tags Exacq Hardware, Motherboard, Level2, 6139, Hardware

Knowledge Support Support exacqVision Server Categories Uncategorized

How to prevent a specific Windows update or driver from installing

Post author By Mena Awed
Post date August 13, 2021

In Windows 10 there is no way to block the installation of a particular Windows Update(s) through ‘Update & Security settings, like in the previous Windows versions (Windows 7 or Windows Vista).

In Windows 10, the Windows Updates are set to be automatically installed in order to keep your device always updated. On the other hand, several times, a Windows update or an updated device driver can cause significant problems on your computer operation and there is the need to uninstall it and then to block the specific update or driver from reinstalling in the future until Microsoft fixes the issue(s) with it.

To fix problems with specific updates, Microsoft has released a tool that can block (hide) a specific unwanted Windows Update or Driver from reinstalling again on your system. The tool is called “Show or hide updates” and applies to Windows 10 based computers.

In this tutorial, you can find detailed instructions on how to use the “Show or hide updates” tool, in order to prevent the installation of a specific Windows Update or Updated Driver on your Windows 10 system.

How to block Windows Update(s) and Updated driver(s) from being installed in Windows 10.

Notes: Before continue to block a specific Windows Update or Driver from being installed in Windows 10, first proceed to uninstall it, if it is already installed.

A. To uninstall a specific Windows 10 Update, go to:

Start –> Settings –> Update and security –> Advanced options –> View your update history –> Uninstall Updates.
Select the unwanted Update from the list and click Uninstall. *

B. To uninstall a specific Device Driver in Windows 10:

Right-click on the Start menu and select Device Manager.
Locate the device driver that you want to uninstall and then right-click on it and select Uninstall.
In the uninstall dialog, check the box to Delete the driver software for this device if available. *

* After uninstall:

1. Restart your computer and check for available updates…but DO NOT INSTALL them.

Start –> Settings –> Update and security –> Check for updates.

2. Close the ‘Update & Security’ options and proceed to block the automatic installation of the Windows Update or Driver as described below.

TO PREVENT THE AUTOMATIC INSTALLATION OF A SPECIFIC WINDOWS UPDATE OR AN UPDATED DRIVER ON WINDOWS 10:

1. Download and save the “Show or hide updates” troubleshooter tool

2-Open the tool

the tool will search for updates as showing

6-Check the update that you want to hide then click next as showing

7-It will work for a while then will show that it has been fixed then close

From now on, the selected updated Driver, or Windows Update, will not be installed automatically, until you run the Show or hide updates tool again and unblock the installation

Tags Windows Updates, Windows 10, Level2, Preventing Windows Updates, 6106

Knowledge Support Support exacqVision Server exacqVision Hardware Products Uncategorized

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

Post author By Brian Lakin
Post date August 2, 2021

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the ability to get more detailed logs in case the unit remains rebooting randomly. This is not to be done if there are logs pointing to an issues.

Watchdogs – Enabling/Disabling
Windows
Edit C:\Program Files\exacqVision\Server\sysmgmtpi.xml
Locate the section similar to the following:
<Watchdogs ID=”3604480″>
<Watchdog Source=”Nuvoton LPC I/O NCT6791D” Enabled=”1″ Timeout=”40″ />
</Watchdogs>
* Change Enabled =”1” to Enabled =”0”
* Save the file
* Restart the exacqVision Server Service

Linux
$ cd /usr/local/exacq/server/
$ sudo nano sysmgmtpi.xml
* locate the section similar to the following
Watchdogs ID=”3604480″
Sensors ID=”3604480″ Enabled=”1″ Status=”1″
* change Enabled =”1” to Enabled =”0”
* Save and close the file

Before
$ sudo cat sysmgmtpi.xml | grep -i watchdog
Watchdogs ID=”3604480″
Watchdog Source=”ITE Tech IT8728 EC-LPC I/O” Enabled=”1″ Timeout=”40″
Watchdogs

After
$ sudo cat sysmgmtpi.xml | grep -i watchdog
Watchdogs ID=”3604480″
Watchdog Source=”ITE Tech IT8728 EC-LPC I/O” Enabled=”0″ Timeout=”40″
Watchdogs

Tags Server, Level2, Watchdog, 6072

Knowledge Support Support exacqVision Client exacqVision Server Products Uncategorized

Exporting Video to a Network Share

Post author By Bhargav Atturu
Post date July 1, 2021

In order to export to a network drive, you first have to Map it.

To Map a Network drive go to File Explorer in Windows.

1. Open File Explorer from the taskbar or the Start menu, or press the Windows logo key + E.

2. Select This PC from the left pane. Then, on the Computer tab, select Map network drive.

3. In the Drive list, select a drive letter. (Any available letter will do.)

4. In the Folder box, type the path of the folder or computer, or select Browse to find the folder or computer. To connect every time you log on to your PC, select the Reconnect at sign-in check box.

5. Select Finish.

Tags exacqVision Client, Exporting Video, Level2, 5944, Network Share

Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

Factory resetting the bios for G-Series Micro

Post author By Mena Awed
Post date June 10, 2021

IMPORTANT: This article reflects G-Series Micros built prior to mid-2024.

To factory reset the bios for G-Series Micro, you need to follow these steps:-

1-Unplug power cable from the Unit

2-Remove the 4x Phillips Chassis screws

3-Remove bottom and top cover

4-Remove the RAM stick

5-Plug in power cable (should turn on automatically), and Wait ~10 seconds

6-Unplug power cable

7-Assemble back the RAM stick

8-Carefully unplug the RTC Battery from the 2pin connector

9-Plug power cable (should turn on automatically)

10-Shutdown the PC

11-Unplug the power cable

12-Plug the RTC Battery back in

13-Plug Power cable

BIOS settings should be reset to defaults now

Tags Motherboard, G-series, G-Series Micro, Level2, Factory Default, 5726, SFA000034660, Hardware, exacqVision Hardware

Knowledge Support Video Library Demo Support exacqVision Server Categories Products Uncategorized

2021-04-28 TS_Search Training

Post author By Isaac Penrod
Post date May 3, 2021

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-2021-04-28-ts-search

Tags 5140, TS Search, Video, Level2, Training, TS_Search, tools

Knowledge Support Support Categories Uncategorized exacqVision Integrations

Exacq Software can’t connect to standalone S3 solution

Post author By Mena Awed
Post date April 6, 2021

when trying to connect to the S3 internal solution via the Exacq archiving page instead of the standard AWS S3 bucket the system couldn’t establish the connection to it.

The standalone S3 solutions are not supported via Exacq Software and the only S3 solution that supported till server version 21.03 is the AWS S3 and we are working on adding this feature in the future builds

Recently tested:
Wasabi S3
Connection would fail with errors:

TM=12:43:19.359;LV=25;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] begin connect attempt.

TM=12:43:19.359;LV=25;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] end connect attempt.

TM=12:43:19.434;LV=25;PI=60000;TX=LDAP query: (servicePrincipalName=HOST/exacq-nvr-test.edu)

TM=12:43:19.462;LV=75;PI=390000;TX=Invalid S3 path = https://security-8.s3.us-central-1.wasabisys.com

TM=12:43:19.462;LV=50;PI=390000;TX=[https://security-8.s3.us-central-1.wasabisys.com] Target interface could not be created.

Tickets:
19422
22794
AES-45

Tags AWS, S3, Level2, 4324

Knowledge Support Support exacqVision Enterprise Categories Products Uncategorized

Can not log into EM after updating to 21.03

Post author By Brian Lakin
Post date April 5, 2021

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.

Microsoft link found here detailing other issues similar.

HERE

If you check the services the Apache service will be in a stopped state.
Also check the System Logs for an error:

Error in System Logs show:
The Apache service reported the following error:
httpd.exe: Could not open configuration file C:/Program Files/exacqVision/EnterpriseManager/apache_solr/apache2/conf/httpd.confN: The system cannot find the file specified.

To resolve this on the EM server go to
Windows: C:/Program Files/exacqVision/EnterpriseManager/apache_solr/apache2/conf/
There is a file called httpd.conf
Copy this file and paste it back into the same folder and rename the file to httpd.confN .

Once this is done go to the services and start the solr apache service.
Now log into the localhost.

Tags Guest, EM, Apache Solr, Apache, 4297, solrApache

Knowledge Support Support Categories Products exacqVision Hardware Uncategorized

SCN-00000020 – G-Series PoE update

Post author By Isaac Penrod
Post date March 1, 2021

SCN #	SCN-00000020
Title of SCN	G-Series PoE update
TRAC #
Effective Version	Launched February 15, 2021
Products Affected	LC UNA
Reason for Change (Summary)	Now available in 4 – 8 – 16 Ports

Change

The G-Series PoE line, which consolidates/replaces the M-Series and LC UNA, is now available in a 16 Port option. The existing 4 and 8 Port machines will now come with Professional licenses as well. LC systems are no longer being manufactured.

Specs:

Intel Atom
4GB DDR RAM
Dual Gb NICs
HDMI and DP monitor outs
One 1-12 TB 3.5inch HDD
- 4 Port – max 4 TB
- 8 and 16 Port – max 12 TB
16 Port includes OS on SSD
4 USB Ports
- x2 USB 2.0 on Front
- x2 USB 3.0 on Back
Ubuntu 18.04
- Includes the standard exacqVision Linux image comparable to Z, S, A and Q Series machines.
PoE Power