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Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

Issue:

Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu Time”).  This is preferred for global video recording and playback time synchronization because UTC does not observe Daylight Savings Time (DST) changes.  This camera configuration change is therefore normal, desired, and expected behavior for video management as a whole.  However, if the expectation is that the camera’s on-screen display (OSD) must display the local time for video clip exportation in MPEG-4 (MP4) format, changing the camera’s time zone or turning off the camera’s OSD negatively impacts this use-case.

An override switch is now available for cameras that make use of the SamsungIP camera plugin (SamsungPI).

The override will prevent the server from setting the time zone on the camera to UTC+0 as would normally occur. This will only affect the camera’s internal timekeeping and its corresponding on-screen display (OSD).  The exacqVision Server’s OSD will remain unaffected and be subject to its own internal clock time zone setting.

Override commands:

To prevent the server from setting the camera’s time zone and Daylight Savings Time (DST), use:    

ipaddress#timezone=camera

Example: 192.168.1.168#timezone=camera

How to use:

For a camera to be added to the exacq Server, append the #timezone=camera override command to the Hostname/IP address field of the exacqVision Client > Add IP Cameras > IP Camera Information section.  On an already connected camera, add the override to the existing camera Hostname/IP address entry, set the camera timezone through the camera’s webpage interface, and allow the camera to reconnect.

Workaround:

Here is a DEV build engineering supplied:

https://artifactory.exacq.org/artifactory/server-local/21.12.x/32289xx/3228903/

Version Fixed:

Development build 21.12.3228903

Expected Future Release build 22.03.X

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Knowledge Support Support exacqVision Server Categories exacqVision Hardware Uncategorized

System will not post without monitor attached

These files are only to be ran on ExacqVision Servers with the following Motherboards.

DO NOT try to run it on your machine or it will cause issues!!!

With the rise of new HIPPA requirements regarding patient information potentially being exposed on systems, a lot of customers are choosing to run their NVR’s Headless (no monitor attached). Running a Windows or Linux based System without a monitor attached on the following motherboards will cause the system not to boot.

  • H110E
  • H410
  • 1313
  • X1313
  • C236

There is a work around for it: Download the appropriate file for their OS and install it…

YOU MUST BE THE ONE TO DOWNLOAD IT AND INSTALL IT. DO NOT GIVE THIS KB TO CUSTOMER AND BAIL!!

Linux: http://artifactory.exacq.org/artifactory/seg-local/exacqdeploy/21.09.x/master/108/exacqdeploy_21.09.108.0_all.deb

Windows: http://artifactory.exacq.org/artifactory/seg-local/headlessboot-remediation/21.12.0/none/Enable-Headlessboot.exe

  • Attach Monitor back to the system
  • Boot system back up
  • Boot all the way in to Windows or Linux and then reboot
  • Unplug the monitor during the reboot process
  • DO NOT change anything else or your system will not boot!!!

Trac:23280 https://trac.exacq.com/DVR/ticket/23280

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