Category: Uncategorized
Enterprise Manager Oauth login fails due to Missing Groups Claim in Access Token using Okta
Description When configuring Enterprise Manager (EM) to authenticate users through Okta using OAuth2/OIDC, login may fail even though the Okta sign-in sequence itself completes successfully. Be Aware: Enterprise Manager logs may show the following warnings or errors: – WARNING backend.py:227 No group associations found for OAuth user. – ERROR token_handler.py:313 Failed to decode token. … Continue reading Enterprise Manager Oauth login fails due to Missing Groups Claim in Access Token using Okta
Configuring DjangoSecure SSL Header for Enterprise Manager – Windows
Enterprise Manager versions 25 through the latest releases support Django’s SECURE_PROXY_SSL_HEADER setting, which allows administrators to define an HTTP header/value pair that tells Django a request is secure. This may be required in environments using:OAuth‑based authenticationReverse proxies or load balancersWildcard SSL certificatesTLS termination prior to Enterprise Manager By default, Enterprise Manager does not enable this… Continue reading Configuring DjangoSecure SSL Header for Enterprise Manager – Windows
Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Issue Summary After upgrading to certain versions 25.1.6.0 or later, environments with multi‑domain Active Directory or configurations using Global Catalog over SSL (port 3268,3269) may see child‑domain users fail to authenticate via SSO/LDAP. Typical symptoms Exacq Client can query child domain groups, but child domain user query fails.Login attempts show “Not Authorized in LDAP.” “Auth… Continue reading Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Illustra Camera RTSP strings
Introduction This article outlines the RTSP Strings for Illustra cameras Illustra Fisheye Gen1 Primary Stream:rtsp://[username]:[password]@[CameraIP]:7779/primarystreamSecondary Stream:rtsp://[username]:[password]@[CameraIP]:7781/secondarystreamPrimary Video & Audio:rtsp://[username]:[password]@[CameraIP]:7778/primarystreamSecondary Video & Audio:rtsp://[username]:[password]@[CameraIP]:7780/secondarystreamAudio Stream:rtsp://[username]:[password]@[CameraIP]:7777/audio Illustra Fisheye Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Stream1 Audio:rtsp://[username]:[password]@[CameraIP]:554/audioStreamId=1Stream1 Video & Audio:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1&audioStreamId=1ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra Fisheye Gen4 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Steam2 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=2Steam3 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=3 Illustra Flex Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Stream1 Audio:rtsp://[username]:[password]@[CameraIP]:554/audioStreamId=1Stream1 Video & Audio:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1&audioStreamId=1ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra Pro Gen2 Stream1 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=1Steam2 Video:rtsp://[username]:[password]@[CameraIP]:554/videoStreamId=2ONVIF:rtsp://[username]:[password]@[CameraIPaddress]:554/onvif/videoStreamId=1 Illustra… Continue reading Illustra Camera RTSP strings
Streaming Slowness / FPS Misconfigured on ExacqVision
Introduction Streaming slowness is one of the most common videos quality issues reported by customers using ExacqVision. Support cases show a consistent pattern: This KB provides a workflow and links to KBs that can assist with finding the issue and resolving this. Common Symptoms Typically reported: Example: FPS was set to 1 FPS, causing severe… Continue reading Streaming Slowness / FPS Misconfigured on ExacqVision
Configuring Exacq Enterprise Manager (EM) for Active Directory (LDAP/LDAPS) and Global Catalog
Warning: Level 2 – Please do not distribute. Audience: Level 2 Support Applies to: Exacq Enterprise Manager (EM), AD Integration, Multi-domain Forests 1. Overview This KB describes how to configure Exacq Enterprise Manager (EM) to authenticate against Active Directory. It includes LDAP field requirements, recommended filters, and how to enable forest-wide authentication with the Global… Continue reading Configuring Exacq Enterprise Manager (EM) for Active Directory (LDAP/LDAPS) and Global Catalog
Updating Database Credentials or Webservice Port in Exacq Enterprise Manager
Description Warning: Level 2 Document – Please do not distribute. If you need to update the database username, database password, or webservice port settings for Exacq Enterprise Manager (EM), follow the steps below. NOTE: These instructions apply to both Windows and Linux installations. Product ExacqVision Enterprise Manager Steps to change values: 1. Open a… Continue reading Updating Database Credentials or Webservice Port in Exacq Enterprise Manager
Hotfixes
Coming Soon! exacqVision Client NameCustomerCreated DateDownload LinkDocumentationXYZABC17th September 2025LinkRelease NotesUser GuideABCXYZ17th September 2025LinkRelease NotesUser Guide
Level 3 Test
Level 3 Test Document – Please ignore