Category: Products

Container for the Products available within Support Portal.

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Live Chat – Overview

Live Chats Live chats are being introduced to provide our customers “users” another method to quickly access technical support.  It provides a more rigorous and regimented vetting process, quickly guiding users to the information they need before requiring the assistance of a Live Chat operator. An automated Bot will guide Users through a series of… Continue reading Live Chat – Overview

Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically

Description  The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically

Let’s Encrypt Auto Renewal Fails with Redirect Enabled

Title Let’s Encrypt Auto Renewal Fails with Redirect Enabled Description  If you are using Let’s Encrypt with HTTPS Redirect enabled the auto renewal can provide random internal IP addresses that fail to renew. Product  WebService 20.06.2.0 to current 22.03.02.0 Steps to Reproduce  Engineering was able to Reproduce this behavior and determined that Redirect should be… Continue reading Let’s Encrypt Auto Renewal Fails with Redirect Enabled

EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.

Description  On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product  EM 22.03.2.0 Steps to Reproduce  Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.