IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
Category: Products
Container for the Products available within Support Portal.
At least one product within this section must be checked for the article to appear in Support Portal!
Sunell camera not taking transport option/dropping connection
Title Sunell camera not taking transport option/dropping connection. Description Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect. Product Exacq Sever Steps to Reproduce Connect the camera to ExacqConnection will drop after a few seconds. Expected Results Camera stays connected. Actual Results Camera disconnects after a few… Continue reading Sunell camera not taking transport option/dropping connection
2022-09-01 Log File Reference Creation
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The processing loop has taken too long *** times. The longest time was ***ms for *** passes.
The processing loop has taken too long *** times. The longest time was ***ms for *** passes. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate… Continue reading The processing loop has taken too long *** times. The longest time was ***ms for *** passes.
The processing loop performed *** passes and took ***ms to process the data.
The processing loop performed *** passes and took ***ms to process the data. Description A calculation is made by each camera plugin to determine if network operations ever took longer than 32ms. Once a minute, this data is logged. If it logs that it has “taken too long” this may indicate that the CPU is… Continue reading The processing loop performed *** passes and took ***ms to process the data.
Log Reference
The Log Reference can be accessed using the “Logs” menu item on the Exacq Support Portal. Legend Since logs are generated using many different variables, use the following to interpret. | (Pipe) is used for “OR” *** Three asterisks represent a Wildcard %1,%2,%3… These are Variables explained in the description Do NOT paste an entire… Continue reading Log Reference
Can the Web Server run on an Exacq NVR
Yes, All of the NVR’s we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example… Continue reading Can the Web Server run on an Exacq NVR
Samsung S22 Android App login Button
Description The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation. Product Steps to Reproduce Expected Results The user is logged into the server successfully Actual Results The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button
SSA Subscription Expiration Indicator
Title SSA Subscription Expiration Indicator Description When the license expires for an exacqVision Server, the software continues to function, and you will see an Indicator letting you know that your SSA (Software Subscription Agreement) has expired. By default, any user with a user role of ‘Full Admin’ or ‘Power User’ will see this indicator. Product … Continue reading SSA Subscription Expiration Indicator
Axis Cameras using HTTPS With a Hostname
Description Axis Cameras running Firmware 9.0 and above fail to connect and stream video when configured to use a hostname instead of IP address and the protocol in the exacqVision Client has been set to HTTPS Required. Product Steps to Reproduce In the exacqVision Client: Go to Add IP Cameras. In the Hostname/IP Address field,… Continue reading Axis Cameras using HTTPS With a Hostname