Antivirus Configuration As with all third-party software not on the Product Integration section, the user assumes the risk of software incompatibility with the exacqVision software suite. To permit antivirus software to work with exacqVision software, the following file extensions need to be exempted from scans: NOTE: As an alternative, you could also exclude the data drive you… Continue reading Using Antivirus Software with exacqVision
Category: Products
Container for the Products available within Support Portal.
At least one product within this section must be checked for the article to appear in Support Portal!
Downloading and Installing avcodec for Decoding h.264
There is a known issue when decompressing H.264 video from Arecont cameras that might cause the exacqVision Client or Web Service to crash. This issue appears to be specific to Arecont cameras with hardware version 65212. The H.264 hardware version can be read by browsing to the camera’s web page. Our workaround to this issue… Continue reading Downloading and Installing avcodec for Decoding h.264
RAID Setup Using 3ware Controller – LEGACY
To configure a RAID 5 array using a 3ware controller, complete the following steps: <br> Restart the computer.When prompted, press Alt-3 to enter the 3ware RAID BIOS.If prompted, type admin256 as the password.Press any key to acknowledge the warning.The available drives are listed under Exportable Units. If you are re-creating a failed RAID array, some drives will… Continue reading RAID Setup Using 3ware Controller – LEGACY
Intel Desktop Utilities for Windows 7
NOTE: It is recommended that you do NOT install this software on Windows XP Professional. <br> You can download Intel Desktop Utilities from the following location: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18934&ProdId=3121〈=eng <br> If you are not using the server and need to manually download the drivers, complete the following steps: <br> Select Desktop Boards under Products.Select Intel® 4 Series Chipset… Continue reading Intel Desktop Utilities for Windows 7
Mouse and Keyboard Disabled During Windows Installation
On rare occasions, the system mouse and keyboard can become disabled during a Windows installation. The cause of this issue is unknown. However, the issue can be resolved by disconnecting the mouse and connecting the keyboard to the USB port directly below the Network port. When finished, restart the system. <br>
What type of video does the exacqVision Web Service transmit?
The codec used to transmit video will depending on the plugin used. In many cases the exacqVision Web Service performs transcoding and transmits a compressed JPEG stream of images to the Web Client or Exacq Mobile 3 app. Some plugins are capable of forwarding the H.264 stream without the need to transcode. <br>
Problems Exporting to CDs or DVDs
If you select files to export to a CD or DVD through the ExacqVision Client software, but you cannot actually burn the CD or DVD, it is possible that you are using low-quality optical disks. Try replacing the blank optical disk with a new one perhaps from a different manufacturer. Low-quality optical disks are prevalent;… Continue reading Problems Exporting to CDs or DVDs
Automation Control Circuitry
What is TTL? TTL stands for Transistor-to-Transistor Logic, where the “logic” determines which values are high and low. Standardized common TTL circuits operate with a 5-volt power supply. A TTL signal is defined as low when the voltage is measured between 0.0 V and 0.8 V with respect to the ground terminal, and high when… Continue reading Automation Control Circuitry
RS-422 Advanced PTZ Menu Control
In version 4.1 of the ExacqVision software, advanced RS-422 PTZ controls were implemented for Pelco-D and American Dynamics domes. One of the advanced controls allows the operator to open the dome’s internal menu to display menu choices in an onscreen display (OSD) embedded in the dome’s video stream. A cursor can be moved up and… Continue reading RS-422 Advanced PTZ Menu Control
What analog PTZ protocols does Exacq support?
Exacq supports the following RS-422 and RS-485 PTZ protocols. With each protocol, you can specify the baud rate, data bits, stop bits, parity, flow control, and maximum line length. ProtocolSupported PTZ PresetsAD-M320096AD-M3200 Multi96AD-MP4896AD-MP48 Multi96AD-RS42296Bosch (OSRD)99GE-ASCII64GE-Impac32HSD-Pelco-D128Panasonic64Pelco-D32Pelco-P32 <br> NOTE: Devices that require the use of other protocols, not listed above, may still be used with supported encoders.… Continue reading What analog PTZ protocols does Exacq support?