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Overload Management

Background This article explains how to determine whether an ExacqVision server’s hardware has been overloaded, how ExacqVision software manages the overload, and how to address the root cause. Video recording and retrieval can place a significant load on a server’s data storage subsystem. This load can be highly variable on systems configured for motion-based recording… Continue reading Overload Management

Replacing XDVR drivers with SDVR drivers on Linux-based exacqVision Systems

If you have an Linux-based exacqVision system (such as exacqVision EL) that requires SDVR drivers, but you mistakenly installed XDVR drivers, you must remove the XDVR drivers before installing the SDVR drivers. There are two equal ways to remove the XDVR drivers; use the one that you prefer or have better access to: In Terminal,… Continue reading Replacing XDVR drivers with SDVR drivers on Linux-based exacqVision Systems

Bad Package Quality Error when Installing exacqVision Software on Ubuntu 11.04

Exacq recommends installing exacqVision software on Ubuntu 10.04 because of its extensive testing within the Ubuntu community and its status as a Long Term Support version. However, if you try to install exacqVision Client and exacqVision Server software version 4.5 and older, exacqVision Web Service, or Enterprise Health Manager on a Ubuntu 11.04 system, the new Ubuntu Software Center… Continue reading Bad Package Quality Error when Installing exacqVision Software on Ubuntu 11.04

Troubleshooting Active Directory Error Messages

Error: “Client Side Kerberos Authentication Failed” Cause: The setspn command was not run on all Active Directory Servers, or there is a duplicate SPN. Solution: On the DC, run the setspn command as directed in the appropriate ExacqVision Active Directory setup guide, or run setspn -X to check for duplicates. If a duplicate is found,… Continue reading Troubleshooting Active Directory Error Messages

No Audio from PC Speaker on Linux-Based exacqVision Systems

If you cannot hear audio on Linux-based exacqVision (eV) systems, try adjusting the volume setting on the front speaker (the default setting is for this volume is zero). To adjust the volume setting, complete the following steps: Exit the eV Client software and log out of the user account.Log in to Linux using an administrator… Continue reading No Audio from PC Speaker on Linux-Based exacqVision Systems

Accessing exacqVision from Tablets and Phones using the Exacq Mobile 3 App

NOTE: This article is a reference for Legacy Exacq Mobile 3 users. Users capable of upgrading their exacqVision Server to version 24.09 and higher should refer to the article: Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App on using the exacqVision Mobile app. Exacq Mobile 3 receives live and recorded video from… Continue reading Accessing exacqVision from Tablets and Phones using the Exacq Mobile 3 App

Using SSL with exacqVision Web Service (Linux)

Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. <br> Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two key… Continue reading Using SSL with exacqVision Web Service (Linux)

RTSP Plug-in used with ExacqVision Software

The RTSP plug-in supports generic streaming of audio and video using the RTSP/RTCP/RTP protocol. The plug-in automatically configures the streaming transport to either UDP or TCP. The default when the device is connected is TCP; if it fails to connect, it tries to connect through UDP. The plug-in does not support any configuration — it… Continue reading RTSP Plug-in used with ExacqVision Software