Products – Page 197

Enterprise System Manager Archive Path Must Be Less Than 124 Characters

Symptom The string length of the absolute path for the directory mount point for the archive directory address must be less than 124 characters. If an archive path is 124 characters or longer, a database exception similar to the following is created: MSSQL: evEnterpriseManager.server.models in save DatabaseError: (-2147352567, ‘Exception occurred.’, (0, u’Microsoft SQL Server Native Client… Continue reading Enterprise System Manager Archive Path Must Be Less Than 124 Characters

Enterprise System Manager Importer Restarts and Generates “Cannot Assign Group Association” Error

Symptom The following message can appear in exacqVision System Manager (ESM) importer log files: ValueError: Cannot assign “[DomainGroupEnterpriseGroup: Group Association]”: “CorruptManagedServerUser.managed_by” must be a “EnterpriseUser” instance This indicates that a user is attempting to synchronize ESM with the exacqVision server, but the connection credentials do not have sufficient privileges. Affected Versions This issue was… Continue reading Enterprise System Manager Importer Restarts and Generates “Cannot Assign Group Association” Error

Installing exacqVision Software on 64-bit Ubuntu

Description Instructions for installing exacqVision Server and Client on 64-bit Ubuntu varies based on the Ubuntu version. Product Solution Download the following files depending on which software you are installing, then follow the instructions below for either 12.04, 14.04, 16.04, 18.04, 20.04 or 22.04. Software Downloads exacqVision Server exacqVision Client exacqVision Web Service Dependencies –… Continue reading Installing exacqVision Software on 64-bit Ubuntu

Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed

Symptom Certain Samsung camera models can cause a “490 Account Blocked” error every five minutes in the exacqVision system log. This causes the Analytics events socket to reconnect every five minutes, and analytics events are missed during the reconnection. This does not affect exacqVision recording, motion events, and input triggers. Only analytics are affected.… Continue reading Samsung Cameras Create “Account Blocked” Errors and Cause Analytic Information to be Missed

ExacqVision A-Series 4U Drive Replacement Guide

NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:… Continue reading ExacqVision A-Series 4U Drive Replacement Guide

ESM Event Timestamp Incorrect After Time Zone Change

If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred. When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart… Continue reading ESM Event Timestamp Incorrect After Time Zone Change

Exporting an exacqVision Camera List to Excel

Beginning with exacqVision version 7.8, use the ‘Export’ button on the ‘Camera Recording’ configuration page. If using 7.6 or lower, export an exacqVision camera list to Excel by completing the following steps: Highlight the cells that you want to export from the camera list.Right-click and select Copy Selection to Clipboard.Open Notepad (notepad.exe).In Notepad, press Ctrl+V. Alternatively, select Paste from… Continue reading Exporting an exacqVision Camera List to Excel

ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later): https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exehttps://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb

ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exehttps://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive

If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail. As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted.