Forum Q&A https://forum.exacq.com/t/training-q-a-2021-06-june-quarterly-training/166 Client Enhancement – Added option to group camera items by device. #22651Enhancement – Infrastructure updates to search check tree logic. #22684Enhancement – Allow multiple audio streams to be exported with quick export. #22796Enhancement – Added support for connecting directly to SMB shares as a system. #22768Not yet in User ManualServer-side work still… Continue reading 2021-06 June Quarterly Release Training
Category: exacqVision Webservice
Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start
Issue: Upgrading the exacqVision Web Service from version 9.2 to version 21.06+ (even using the server bundled package) on Microsoft Windows operating systems will show the web service as upgraded but leave it unable to start. Root Cause: Undetermined. Workaround: After performing the upgrade, uninstall and reinstall the exacqVision Web Service again. Fixed Version: Not… Continue reading Web Service upgraded from version 9.2 to 21.06+ on MS Windows operating systems fails to start
Unable to login through web service as restricted user
Issue This only applies to Start licensed systems. If a restricted user attempts to login to a server through the web service (thin client or Exacq Mobile 3), a login error may be received even when valid credentials are provided. In this case, the exacqVision server does not have any logs indicating failed login attempts.… Continue reading Unable to login through web service as restricted user
Validating Certificate Permissions for SSL and HTTPS on Linux for WebService
In this example using Letsencrypt SSL certificates. The webservice is behind HAProxy and was not been able to successfully configure HAProxy to update Letsencrypt certificates over HTTP. Therefore, I manually updated the certificate. /etc/webservice/tls/server.crt _> /etc/letsencrypt/live/site.com/cert.pem/etc/webservice/tls/server.key -> /etc/letsencrypt/live/site.com/privkey.pem.After updating the certificates, I linked the original to the new certificates in the Letencrypt folder:When I try… Continue reading Validating Certificate Permissions for SSL and HTTPS on Linux for WebService
“No Such Process” Error when Starting or Stopping exacqVision Web Service
When starting or stopping the exacqVision Web Service, an error message could appear stating that there is “no such process.” This can occur if a stale exacqVision Web Service process is running in the background. If this occurs, complete the following steps: Stop exacqVision Web Service by typing the following in Terminal:sudo /usr/local/exacq/webservice/service.sh stopLocate the… Continue reading “No Such Process” Error when Starting or Stopping exacqVision Web Service
Web Client API does not persist login credentials to older web services (Legacy)
Affected Versions Web API 7.6.0 <br> Description When using the method EVWEB2.Server.login to log into a server on a web service of version 3.2-3.8, the EVWEB2.Server object returned in the callback has incorrect values. Notably, the name parameter will be replaced with an empty string and the detailInfo property will be set to an EVWEB2.ServerDetailInfo… Continue reading Web Client API does not persist login credentials to older web services (Legacy)
Web service running on Linux fails to dewarp cameras
Affected Versions <br> Description In web service 7.6 (Linux only), dewarping of fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app. <br> Workaround None <br> Resolution Fixed in exacqVision Web Service 7.6.3
Dewarping of Dahua cameras not working on web client or Exacq Mobile 3 (Legacy)
Affected Versions <br> Description In web service 7.6 (Windows only), dewarping of Dahua fisheye cameras does not work. These cameras do not show any dewarping options in the web client or Exacq Mobile 3 app. <br> Workaround <br> Resolution Update exacqVision Web Service to version 8.2.2 or higher <br>
Call to EVWEB2.Search.step returning invalid values in web API
Affected Versions exacqVision web API 7.5.18 <br> Description JavaScript API calls to EVWEB2.Search.step() return NaN instead of the actual frame number. <br> Workaround – Open C:\Program Files (x86)\exacqVision\WebService\Apache\htdocs\api-v2.js or /var/www/api-v2.js in a text editor – Replace the string “var newFrame=parseInt(data,10)” with “var newFrame=parseInt(data.frame,10)” – Save the file. Or, install development build 7.7.19 of the web… Continue reading Call to EVWEB2.Search.step returning invalid values in web API
Days recorded displayed is incorrect
Description The days recorded value in the Systems page is incorrect. It is displaying the number of days since the Unix epoch (6/1/1970). <br> Version Introduced 7.9.24 <br> Platform Web Service / All <br> Steps to reproduce Open the web client and log into a server.View the Systems Page <br> Expected result The “Days Recorded”… Continue reading Days recorded displayed is incorrect