Category: exacqVision Webservice

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported. Note: The exacqVision Client version should not be… Continue reading M-Series – Updating exacqVision Software

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

Creating a Non Password Protected Cert for Web Service

Problem Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service Solution As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can… Continue reading Creating a Non Password Protected Cert for Web Service

Drive Show Offline when updating to Server 21.09

The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/

Limited Features available in the Thin Client .

This is not an exhausted list.Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead. The physical triggers are located in the menu of the mobile browser instead of on the live view. For Example: If you are using a trigger for… Continue reading Limited Features available in the Thin Client .

Web Service – Services do not show up on install

When installing the web service the Service’s do not show up. The install seems if it completed successfully but does not create a service. After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not. Check to see… Continue reading Web Service – Services do not show up on install

An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server

Overview: Johnson Controls has confirmed a vulnerability impacting the exacqVision Web Service. The exacqVision Web Service is also included in the exacqVision Server Bundle along with the exacqVision Client and exacqVision Server. The exacqVision Web Service allows users to retrieve video and other data from exacqVision servers using a browser and mobile application. When passthrough… Continue reading An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server

2021-09 September Quarterly Release Training

Feature: Client – Enhancement – Restricted view windows. – #21926Server – Feature – Restricted view windows. – #22863Exports only allowed for .psx and .exeRequires password to hide – on a timer (5 minutes) Client Enhancement – macOS – Force client into dark theme to match OS setting.Enhancement – Ability to password protect and encrypt exe… Continue reading 2021-09 September Quarterly Release Training

ExacqVision Web Server Relay Service Issue

Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly… Continue reading ExacqVision Web Server Relay Service Issue