exacqVision Webservice

Drive Show Offline when updating to Server 21.09

The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch » server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/

Limited Features available in the Thin Client .

This is not an exhausted list.Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead. The physical triggers are located in the menu of the mobile browser instead of on the live view. For Example: If you are using a trigger for… Continue reading Limited Features available in the Thin Client .

Web Service – Services do not show up on install

When installing the web service the Service’s do not show up. The install seems if it completed successfully but does not create a service. After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not. Check to see… Continue reading Web Service – Services do not show up on install

An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server

Overview: Johnson Controls has confirmed a vulnerability impacting the exacqVision Web Service. The exacqVision Web Service is also included in the exacqVision Server Bundle along with the exacqVision Client and exacqVision Server. The exacqVision Web Service allows users to retrieve video and other data from exacqVision servers using a browser and mobile application. When passthrough… Continue reading An Unauthenticated Remote User Could be Given Access to Credentials Stored in the Server

2021-09 September Quarterly Release Training

Feature: Client – Enhancement – Restricted view windows. – #21926Server – Feature – Restricted view windows. – #22863Exports only allowed for .psx and .exeRequires password to hide – on a timer (5 minutes) Client Enhancement – macOS – Force client into dark theme to match OS setting.Enhancement – Ability to password protect and encrypt exe… Continue reading 2021-09 September Quarterly Release Training

ExacqVision Web Server Relay Service Issue

Description How to diagnose if the Fast Reverse Proxy Client (FRPC) is the source of issues with the ExacqVision Web Server relay service. Product ExacqVision Web Server Troubleshooting FRPC FRPC provides a proxy service for Relay Connections used by ExacqVision Web Server. This eliminates the need for firewall configuration and prevents exposing the NVR directly… Continue reading ExacqVision Web Server Relay Service Issue

Web Service has to be restarted every few days

If you have a customer that calls up stating they are having an issue with Web Service having to be restarted every few days. For more information refer to Trac# 22810 Fixed in WebService 21.06.102

An authenticated exacqVision Web Service user could access a web page that does not properly preserve the web page structure.

The exacqVision Web Service allows you to use a web browser to view live video, search and play back recorded video, and control pan/tilt/zoom functions on cameras connected to exacqVision servers. The Web Service connects to the exacqVision server as a client and transcodes captured video into JPEG files. The service then sends the JPEGs… Continue reading ExacqVision WebService

2018-12 Belfast L3 Training

Start-to-Finish – 709m – (11.82 hours) Exacq Website – 49m 2018-12 – Troubleshooting and the Exacq Website – Full – 49mPart 01 – General – 21mPart 02 – KB – 6mPart 03 – Configuration Calculator – 9mPart 04 – Product Pages – 11m exacqVision Client – Live and Search – 28m 2018-12 Client – Live… Continue reading 2018-12 Belfast L3 Training