Category: exacqVision Webservice

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2022-03 March Quarterly Release Training

2022-03-March-Quarterly-Release-Training.ppt

exacqVision Client 

* Enhancement – Show toast for all web panels that fail cert setting checks. 

* Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. 

* Enhancement – Add Enter to the default DCZ joystick profile 

* Enhancement – Added Select Camera joystick button action 

* Enhancement – Added numeric key joystick button actions 

* Enhancement – Support up to 128 joystick buttons on Windows 

* Enhancement – Added new indicator to suggest enabling password strengthening and augmented authentication. 

* Enhancement – Add camera web configuration page within the client. 

* Enhancement – Updated status text for cloud drive 2.0 configuration process 

* Enhancement – Added indicator for new cloud drive camera subscriptions available  

* Enhancement – Added indicator for incomplete archive configuration 

* Enhancement – cloud drive help hyperlink on Archives page navigates to user manual  

exacqVision Server 

* Enhancement – itv2pi – Add support for DSC PowerSeries Pro 

* Enhancement – SysmgmtPI – Include raw output from sysinfo script in server log at LOG_DEBUG level, to include in support exports. 

* Enhancement – brivopi – Support Brivo access control system 

* Bug Fix – SoundPI – Fix crash on opening input stream in Linux. 

* Bug Fix – SoundPI – Fix config shifting in both Windows and Linux that broke recording and event linkages with record audio target. 

* Bug Fix – SoundPI – Eliminate low-level PortAudio, PulseAudio, and libasound warnings. 

* Bug Fix – SoundPI – Improve inconsistent number of detected devices, and ambiguous naming. 

* Enhancement – onvifnvcpi – Add Motion topics for X2 Redvision cameras. 

* Enhancement – onvifnvcpi – Add support for Turing-U motion and analytics. 

 * Enhancement – onvifnvcpi – Add support for SCW uniview alias 

* Enhancement – ActiPI, AxisPI, SamsungPI, illustra3PI, onvifnvcpi, panasonicpi, SonyPI, VivotekPI, ccurePI, kantechpi – Encrypt passwords stored in config. 

 * Enhancement – archivepi – Updated to Smartvue SDK 22.1.0 and latest bundle.crt 

* Enhancement – illustra3pi – Add support for the queue analytic 

* Enhancement – hikvisionpi – Support displaying and modifying motion mask when camera is in corridor mode. 

* Enhancement – illustra3pi – Support Tamper detection. 

* Enhancement – samsungpi – Add override for using the camera timezone 

 * Enhancement – itv2pi – Add the option to filter out null zones since they can cause confusion for users. 

* Enhancement – archivepi – Cloud drive related certificate is no longer removed during restart 

 * Enhancement – axispi – Support radar detection events

* Enhancement – psfpi – Throttle audio as well as video when the system is throttling. 

* Bug Fix – psfpi – Changed to time based cache rather than packets to address an issue related to push to talk 

exacqVision Web Service 

* Bug Fix – Corrected version of mobile interface that is packaged. 

exacqVision Mobile 

* Enhancement – For Search Only, display No Video Available instead of Unknown Error 

* Enhancement – Live scroll view. 

* Enhancement – Reorganize configuration pages 

* Enhancement – Display messages below icons on video error 

* Enhancement – Added support for searching cloud drive 2.0 

* Bug Fix – Search Timeline metadata should be displayed by default

* Bug Fix – Attempt to reconnect to web servers when internet connection comes back 

* Bug Fix – Stop resubscribe to video on layout change 

* Bug Fix – Added space for the iOS home bar 

exacqVision Enterprise Manager 

* Enhancement – Add Reset importer failure counter after some time 

* Enhancement – Update JQuery to 3.6.0 

Categories
Knowledge Support exacqVision EDGE Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.

Categories
Knowledge Support Support exacqVision Webservice Categories Products

ExacqVision Web Service Fails to get Public URL from Relay Manager

Summary

The OpenSSL Certificate from Ubuntu that the relay service utilizes is expired

Description

Error failed to get public URL from relay manager rpc error: code = Unavailable desc = connection error: desc = “transport: authentication handshake failed: x509: certificate has expired or is not yet valid: current time 2022-02-24T10:19:29-08:00 is after 2021-09-30T14:01:15Z” wfe 32563

Product

ExacqVision Web Service

Solution:

You should only see this on Ubuntu systems.

NOTE: It is assumed that the NVR has internet access.

  1. Open Terminal on the NVR, by pressing CTRL+ALT+T
  2. Enter the following commands:
  3. sudo apt-get update
  4. sudo apt-get upgrade

This will update the system repositories then update software packages to the latest versions. This may take 10-20 minutes depending on the system.

Categories
Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories Products

Does exacqVision Require Microsoft Silverlight?

Summary

Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.  

Description

Microsoft Silverlight reached the end of support on October 12, 2021.

Product

  • exacqVision Server
  • Kantech Entrapass Web 
  • Microsoft Silverlight 

Solution

Categories
Knowledge Support Support exacqVision Client exacqVision Server exacqVision Webservice Products exacqVision Integrations

exacqVision SDK / API and OEM Solution Partner Requests

Title

exacqVision SDK / API and OEM Partner Solutions

Summary

exacqVision SDK & OEM Solutions, we are part of the Connected Partner Program, so all request must first register via the Connected Partner Portal to be considered.

Description

Exacq Technologies provides integration tools that enable dealers and development partners to rapidly integrate external devices and third party solutions with exacqVision Video Management System (VMS) systems. Video can be integrated with access control systems, retail Point of Sale (POS) systems and more. Exacq provides tools for developing custom integrated solutions and drivers for off the shelf third party products. Multiple options are available with exacqVision open architecture VMS solutions depending on your integration needs.

Product

  • exacqVision CLI 
  • exacqVision Client SDK – evAPI 
  • exacqVision Web Service SDK – evWebAPIexacqVision
  • eDVR Video Compression Boards

Solution

  • Sign-up to the Connected Partner Portal (agreement to legal terms, contact information, tracking, etc.).
  • An exacqVision representative will be notified and assist you with remainder of the process 

NOTE: We do not accept registration from generic email addresses i.e. @gmail.com or @outlook.com, but rather business addresses i.e. @jci.com or @exacq.com.

Categories
Knowledge Support Support exacqVision Webservice

exacqVision Web Service Configuration Login Failed – Credentials / Password not working  

Description

Instructions for recovering access to exacqVision Web Service configuration.  

Product

  • exacqVision Web Service

Steps to Reproduce

From the exacqVision Web Service landing page select Web Service Configuration  Enter username and password and click Login  

Expected Results

Web Service Administration page is displayed

Actual Results

Message “Login failed. This attempt has been logged.”

Solution

exacqVision Web Service will need to be purged i.e. completely removed including existing configuration settings and re-installed.  You will be prompted to create a new password during the install.   

Categories
Knowledge Support Support exacqVision Webservice Products

Thin Client Maps do not produce an image when cycling through the different maps

Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior.

Example:
If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a few cameras.

Workaround is optional:
A possible workaround for the customer could be to decouple their maps based on server, so only have cameras / devices from one server per map, and possibly even make sure they are top level maps with no children.

To Correct this we can use the following builds. We will need to transfer these for the time to the customer server and then run the installer.

https://artifactory.exacq.org/artifactory/webservice-local/21.09.x/31982xx/3198203/

exacqVisionWebService_21.09.3198203.0_x64.deb
exacqVisionWebService_21.09.3198203.0_x64.exe
exacqVisionWebService_21.09.3198203.0_x86.deb
exacqVisionWebService_21.09.3198203.0_x86.exe

NOTE*
These versions have not been merged yet so it’s not in Release as of yet.
This fix scheduled for the March 2022 release.

Categories
Knowledge Support exacqVision Client exacqVision Server exacqVision Webservice

M-Series – Updating exacqVision Software

In order to comply with the NDAA  “National Defense Authorization Act”, a two-step process is required to update an M-Series. First you must upgrade to version 20.03, then the server and webserver can be upgrade to the latest version. exacqVision Client versions higher than 20.03 are not supported.

  1. Install or upgrade exacqVision Server, exacqVision Client and exacqVision Web Server to version 20.03
  2. Upgrade exacqVision Server and exacqVision Web Server to version 21.09.

Note: The exacqVision Client version should not be updated past version 20.03

Upgrade Paths

Local Client – 20.03 only
Server – 20.03 > 21.09 or above
Web service – 20.03 > 21.09 or above

Additional Resources

Knowledge Base Article #1580 “How to update the M-Series recorder”

Categories
exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories Products

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.
We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.

What you would see in the thin client would be a series of screens before being presented a black blank screen seen below.


If this feature has been enabled and prefer to use the thin client then you will need to disable this feature or you can modify the groupspi.xml.
First stop the exacq server service from running.
Link for steps on stopping services: https://support.exacq.com/#/knowledge-base/article/2341

Open notepad ++ ad the admin and select file from the location.
Windows – C:\Program Files\exacqVision\Server
Linux – usr\local\exacqVision\Server
At the bottom of the document seen below is the section we need to remove. This is what the file looks like with a camera added with this feature is enabled.

In order to modify you can remove the lines between
RestrictedViews ID=”720896″ IsSupported=”1″
AND
RestrictedView
Save the file.
Example:

This image has an empty alt attribute; its file name is image-57.png

Note: We should only have 2 lines left.
RestrictedViews ID=”720896″ IsSupported=”1″
RestrictedViews
For this example see the below picture for what should be left in the file after removing the other lines.
Example Below:

Once this change is done you will need to start the server service.

There is no work around at this current time.

Categories
Knowledge Support Support exacqVision Webservice Categories Products

Creating a Non Password Protected Cert for Web Service

Problem

Currently password protect HTTPS certificates are not supported in exacq web service. They will fail to load when saved on the web service

Solution

As password protected HTTPS certificates not supported in the web service the customer can either request a non-password protect cert from the provided. If the password is known, we can also remove the password and create a non-password protected cert. 

  1. Have Open SSL Installed
  2. Start Open SSL as Admin
  3. Navigate to the location of the certificate
  4. Run the following command to remove the password:
openssl rsa -in CertName.pem -out CertName_nopass.pem
  1. Put in the password of the cert.
  2. New cert created with no password.