Category: exacqVision Webservice

ESM May Not Connect to Web Service with Self-Signed Certificate

Symptom: The camera video feed section in ESM displays an SSL error message. <br> Problem: ESM may not connect to the exacqVision Web Service if the web service is using a self-signed certificate. This may be more prevalent on systems where TLS/SSL was configured after being added to ESM. ESM did not automatically detect the… Continue reading ESM May Not Connect to Web Service with Self-Signed Certificate

Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

NOTE: The backend for the exacqVision Web Service was changed in version 9.6. This document does not apply to Web Service versions 9.6 and higher. Best Practice is to use the latest version of Web Service available. The exacqVision Web Service listens for incoming connections from web browsers and the mobile app using IPv4 by… Continue reading Enabling IPv6 Support for exacqVision Web Service 9.0 – 9.4

Updating an exacqVision System Without Internet Connection Using Web Server

The Update tab on the ‘Configure System’ page in the exacqVision Client allows you to update an exacqVision server’s software. If the system is on a closed network with no internet access, the update can still be provided by using an exacqVision Web Server. The exacqVision Web Service can be downloaded and installed from our Software… Continue reading Updating an exacqVision System Without Internet Connection Using Web Server

Redirecting HTTP to HTTPS with Web Sevice 9.0 – 19.06

NOTE: This document does not apply to Web Service versions 19.09 and higher. Best Practice is to use the latest version of Web Service available. The way the web service handles HTTP requests when HTTPS is configured can be controlled with the webserver.tls.httpPolicy key: Open the following file in a text editor: Windows: C:\ProgramData\Webservice\conf\wfe.jsonLinux: /etc/webservice/wfe.json Add the… Continue reading Redirecting HTTP to HTTPS with Web Sevice 9.0 – 19.06

Configuring Nginx or Apache as a Web Service Gateway

Description The 9.0 release of the web service has replaced Apache with an in-house developed web frontend (WFE) for handling API requests. Certain users may wish to configure a gateway web server to enforce custom policies. The following provides users with a reference for configuring either Nginx or Apache as a gateway. Additionally, it describes… Continue reading Configuring Nginx or Apache as a Web Service Gateway

Unable to Start Web Service on Windows 10

Problem Users installing the exacqVision web service on Windows 10 machines find that the exacqVision web service is not enabled and encounter errors when attempting to manually start the service. <br> Cause This is due to a port conflict. The default port used by evApache is port 80. This is also the default port for… Continue reading Unable to Start Web Service on Windows 10

Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate. Internal (LAN) Remote (WAN) In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways… Continue reading Exacq Software/Service Connections Diagram

Web Service notes for M-Series performance

The following settings are recommended for ensuring the best performance of the web service on the M-Series: Start License: Change the recording format of each camera to “JPEG”.Pro License: Add a secondary stream for each camera, setting the recording format of the secondary stream to “JPEG”. Note: It may be necessary to create a view… Continue reading Web Service notes for M-Series performance

How to use the Surf web-browser on M-Series recorders

The M-Series recorders from exacqVision come with a web browser called Surf. Surf is a very basic web browser that is well suited to the capabilities of the M-Series recorder. Surf doesn’t have any window controls (address bar, back-button, etc.), so common browser tasks are accomplished with shortcut keys. Surf can be launched using the… Continue reading How to use the Surf web-browser on M-Series recorders