Category: exacqVision Webservice

Installing Exacq Web Service on 32-bit Windows fails

Description Installing the web service on 32-bit Windows fails. After installing the web service will not run, and the following error message can be found in the event viewer:The Apache service named reported the following error: >>> httpd.exe: Syntax error on line 37 of C:/Program Files/exacqVision/WebService/Apache/conf/httpd.conf: ServerRoot must be a valid directory. <br> Introduced Version… Continue reading Installing Exacq Web Service on 32-bit Windows fails

2021-03 March Quarterly Release Training

Feature – Axis Body Worn Cameras Client – Enhancement – Axis body worn camera support. #21843Client – Enhancement – Added support for search only cameras and audio for Axis body worn.Client – Enhancement – Added config options for axis body worn cameras.Server – axisbwpi – Add support for the Axis body worn camera system #21204… Continue reading 2021-03 March Quarterly Release Training

Manually Configuring HTTPS for Web Service Certificate and Key Path

The following steps are intended for manually setting the certificate and key path for exacqVision Web Service versions 8.4 and higher. NOTE: Wildcard certificates cannot be uploaded through the exacqVision Web Service administration interface. However, they may be used when manually configured. <br> Products <br> Steps <br>

SCN-00000010 – Explaining Web Service Architecture Change

SCN #SCN-00000010Title of SCNExplaining Web Service Architecture ChangeTRAC #Effective Version9.0.0Products AffectedWeb ServiceReason for Change (Summary)To better address the root of customer questions about Web Service security without creating more confusion. Change Engineering has requested that Support Technicians refrain from explaining the new Web Service as “having a ‘Go’ Web Front End”.  Rather, let the customer… Continue reading SCN-00000010 – Explaining Web Service Architecture Change

Downgrading exacqVision Web Server

Issue Due to the configuration migration which occurs when upgrading to exacqVision Web Server 9.6 you can not downgrade from 9.6 or higher versions to 9.4 or earlier versions using an older installer.  <br> To downgrade to a version of exacqVision Web Server prior to 9.6 you must completely uninstall exacqVision Web Server and then… Continue reading Downgrading exacqVision Web Server

Identifying exacqVision Development Software Versions

Software Continuing changes to exacqVision software follows a standardized version control system which allows for quick identification of the type of build that is being installed. Software is numbered by a 4-part system as follows: [major].[minor].[revision].[build] The first 2 elements will tell you the calendar year and month.  Version 23.06.776000.0 was released in the year… Continue reading Identifying exacqVision Development Software Versions

Time Zone Only Shows UTC-0 Option

Symptom In the exacqVision Client software on the ‘System Configuration’ page, under the ‘Date/Time’ tab, the Time Zone drop down menu has only one option, UTC-0. <br> Problem The user cannot set the proper server time zone. Affecting only Windows systems, the script that obtains the time zones from the operating system has failed. The… Continue reading Time Zone Only Shows UTC-0 Option