Category: exacqVision Webservice

AVI exports fail

Description In the web service, exports in AVI format fail. The export is started, but no progress is ever shown and the export never completes. <br> Version Introduced 7.7.24 <br> Platform Web Service/Windows <br> Steps to reproduce On the search page, create an export, selecting the AVI format. Expected result The export progresses as expected. <br>… Continue reading AVI exports fail

Web service cannot connect to multiple servers at the same address

Description If web service with more than one server at the same address, but different ports, those servers are not treated independently. When accessing these servers through the web service, only the first will handle requests. <br> Version Introduced 7.5.32 <br> Platform All <br> Steps to reproduce Configure two servers at the same IP with… Continue reading Web service cannot connect to multiple servers at the same address

Exporting video logs out of all connected servers

Description Exporting video logs out of all connected servers. <br> Version Introduced 8.1.5 <br> Platform Web Service <br> Steps to reproduce Create a searchStart a video exportWhen the export is complete, click on an exported file to download. <br> Expected result The logged in servers are not logged out. <br> Actual result The servers are… Continue reading Exporting video logs out of all connected servers

Video export downloads are slow

Description Downloading exported video from the web service is extremely slow. <br> Version Introduced 7.9.24 <br> Platform All Steps to reproduce Create a video export in the web client.Click the download link for the export. <br> Expected result The file downloads at a reasonable rate (dependent on user’s bandwidth) <br> Actual result The file downloads… Continue reading Video export downloads are slow

Manually Enabling Remote Web Service Configuration

THIS ARTICLE HAS BEEN DEPRECATED By default, exacqVision Web Service restricts configuration to the browser on the local machine. Through the configuration, a user can disable this restriction to enable remote configuration. However, there could be a need to manually remove this restriction (such as when installing the Web Service in a virtual environment, such… Continue reading Manually Enabling Remote Web Service Configuration

Illustra 825 Pro Minidome Motion Detection Limitation

To enable motion detection on an Illustra 825 Pro Minidome in exacqVision, Stream 2 should always be set for H.264 video compression format with a resolution of 1920×1080 or less. The encoder chip in this camera generates motion notification only on an H.264 stream at that resolution or lower.

Native Streaming in the Web Client

Affected platforms exacqVision 7.2 or later <br> Description exacqVision 7.2 introduces native h.264 video streaming to the web client. When a browser session connects to the web service, the browser and web service negotiate whether transcoding or native streaming will be used. The following logic describes how this is negotiated: If the browser does not… Continue reading Native Streaming in the Web Client

Web Service event monitoring information not provided

Description Retrieving event monitoring information from the web service is broken in 8.4. Currently, requests to eventmonitoring.web will return an empty profile list, independent of any configured event monitoring profiles. Note: This directly affects the registration and receiving of push notifications in mobile. <br> Version Introduced <br> Platform Web Service / All <br> Steps to reproduce <br>… Continue reading Web Service event monitoring information not provided

Web service rendered unresponsive if push notifications cannot reach AWS

Affected platforms Web Service 7.2.0, 7.2.1 <br> Symptom In the 7.2.0 release candidate of web service, if the machine the web service is running on does not have access to Amazon Web Services (AWS) for push notifications, the web service will crash on start. In the 7.2.1 release candidate of web service, if the machine… Continue reading Web service rendered unresponsive if push notifications cannot reach AWS