Category: exacqVision Webservice

2024-09 September Quarterly Release Training

<br> exacqVision Server exacqVision Client exacqVision Web Service exacqVision Enterprise Manager Exacq Mobile 3 exacqVision Mobile Exacq Hardware Hardware Revisions exacqVision Advantage Illustra <br>

exacqVision Mobile Connection Changes

The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of… Continue reading exacqVision Mobile Connection Changes

How to use the Support Portal File Share/Upload Feature

NOTE: The file upload utility tool has been deprecated. This process should be used in its place. Use of file sharing providers such as Google Drive, Dropbox, iCloud, etc for file exchange with customers is forbidden by JCI. Sharing Files <br> Customer File Uploads

Thin Client Buffers When Searching at 16x’s and Higher Speeds

Description When watching search back in the Exacq WebService Thin Client at high speeds for longer duration’s the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x’s speed and higher. Product exacqVision Web Service… Continue reading Thin Client Buffers When Searching at 16x’s and Higher Speeds

Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

HTTP Response Code Reference

Code Description Definition Exacq Tips Informational 100 Continue Server received request, client should continue. 101 Switching Protocols Response to upgrade header 102 Processing Server processing received request. 103 Early Hints Used with link header.Allows browser to preload resources. Successful 200 OK Standard response for successful request.Meaning varies based on method (GET, POST, etc). 201 Created… Continue reading HTTP Response Code Reference

Browser Developer Tools for Troubleshooting and Support

What is a HAR file? HAR stands for HTTP Archive Record and is a JSON structured file containing network traffic information about a browser’s interactions with a server as well as the content on a webpage. When HAR files are useful How to Capture HAR files Prior to performing a capture open an Incognito window… Continue reading Browser Developer Tools for Troubleshooting and Support