Description Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template
Category: exacqVision Server
Webhooks
Unleash the power of webhooks using your ExacqVision software to control IoT devices, smart building controls, and more. ExacqVision allows users to implement soft triggers, camera associations, and automate issuing webhook commands on triggered events. <br>
Axis Edge Storage Devices Fail to Offload Video
Description Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video
Edge Plus Archive Options
exacqVision Edge Plus Archiving currently supports SMB archiving targets. Edge Plus does not currently support Cloud Drive or Amazon S3 archiving. <br>
Support Reference Sheets
*** FOR INTERNAL USE ONLY ***<br> <br> <br>
2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
Where can I access Training Courses?
Samsung Cameras not connecting to Client after Updating to 23.06.1
Description Certain Samsung Cameras are not pulling in camera details or live streams after updating to exacqVision Server version 23.06.1. Product Steps to Reproduce Expected Results Cameras should connect and show details and live streams. Actual Results Cameras will sometimes connect and not show camera details or live streams. Sometimes the Camera’s will not connect… Continue reading Samsung Cameras not connecting to Client after Updating to 23.06.1
Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules
Description Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules. If seen please see AES-609. Escalate the case to be added to ticket. Product Steps to Reproduce Set up the camera to allow analytics. Note we do not support line cross for axis cameras. Expected Results We should be… Continue reading Axis P3247-LVE “Axis Object Analytics” not passing through the Exacq Mobile 3 app Analytic Rules