Category: exacqVision Server

Maximum Days to Keep Bounding Box Metadata Explained

Description Despite adhering to Analytic Metadata Best Practices, users could encounter storage or performance issues. Symptoms, such as software performance issues or operating system drives that fill up, may be encountered as a result. More devices than ever today are implementing advanced analytics to detect and classify objects within camera views or audio. Many of… Continue reading Maximum Days to Keep Bounding Box Metadata Explained

FFNI on stream %1 – %2

FFNI on stream %1 – %2 Description FFNI indicates First Frame Not I-frame. The psfpi plugin cannot start recording on a P/B-frame since these cannot be decoded. The FFNI metrics/logging is accounting for the fact that frames were dropped. Possible symptom is “smearing” of video occasionally “snapping” back to clear image. The stream ID will determine… Continue reading FFNI on stream %1 – %2

Edge Server Application Stops Shortly After Starting on Illustra Cameras

Description Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default ‘Enable Event Record’ setting on the camera. <br> Product Cameras: Edge Server <br> Steps to Reproduce <br>… Continue reading Edge Server Application Stops Shortly After Starting on Illustra Cameras

Server 23.09 Fails to Run on Ubuntu 14.04 x86

Description Users with Ubuntu 14.04 x86 (32-bit) experience an error when attempting to install or update to ExacqVision Server version 23.09. <br> Product ExacqVision Server 23.09 x86 and above <br> Steps to Reproduce Attempt an update or fresh install of ExacqVision Server version 23.09 on a Ubuntu 14.04 x86 system. <br> Expected Results Installation without… Continue reading Server 23.09 Fails to Run on Ubuntu 14.04 x86

Onvif -Motion Not Working When Updating from 23.06 to 23.09

Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09

Operating System Release Notes

Systems built by Exacq utilize customized OS images for Windows and Ubuntu (Linux). There may be instances where it is necessary to check the release version on an Exacq system. The release notes are contained within the operating system in a text file titled Release_Notes located on the root of the OS drive. File path… Continue reading Operating System Release Notes

UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Description Motion events are not being received by exacqVision. Product Steps to Reproduce Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera’s GUI shows motion events and we do not receive them. Solution Confirmed that 23.09 will allow the motion events to record and be seen in live view… Continue reading UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Support Portal Knowledge Base Articles – Creation Template

Description  Enter a description here. NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article. Product  Define which product(s) this article applies to bulleted list recommend if more than one. Steps to Reproduce  Enter steps to reproduce the issue, a numbered list is… Continue reading Support Portal Knowledge Base Articles – Creation Template