Description There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the… Continue reading TDVR Capture Card Faulty Board
Category: exacqVision Server
Samsung PNM-C34404RQPZ Connection Issues
Description There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize. Product Exacq Server 24.03.7.0Camera Info: Samsung PNM-C34404RQPZFW used: 23.01.04_20240417_R650 https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3 Steps to Reproduce In the Client go to Add IP Cameras under the configuration. Add the first… Continue reading Samsung PNM-C34404RQPZ Connection Issues
H265 Motion Detection Fails on Panasonic WV-S8531N
Description The Panasonic WV-S8531N fails to detect motion when using H265 option. Product ExacqVision Server Steps to Reproduce Expected Results Motion is detected and video records. Actual Results Motion is not detected and video is not recorded. Solution Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09. AES-146 <br>
Video Loss on Live View TDVR Capture Card
Description Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable. Product Steps to Reproduce Update server from server version prior to 23.09.9.0 Expected Results Should not show video loss. Actual Results Live view would show… Continue reading Video Loss on Live View TDVR Capture Card
“Needs Prep” Seen On Hardware or Volume tabs
Description A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1… Continue reading “Needs Prep” Seen On Hardware or Volume tabs
Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Description After reboot of server or restarting the service the camera will exhibit a invalid credential along with a 401 Error. This was seen on a system that required restarting the system after every Windows Update. Product Steps to Reproduce Restart system and the camera would be locked out of the user attempt to log… Continue reading Samsung QNV-C8083R showing a 401 Error and invalid Credentials in Exacq Client
Global At Most Rule 30 Days
Description There are some reports that after setting up Global At Most Rules the data is not removing older content off the drives. For example if recording has been taking place for a year and Global At Most Rule is set up after a year of recording some of the older content is not being… Continue reading Global At Most Rule 30 Days
Exacq Scenario Series – Audio and Email Notifications After Business Hours
The Scenario Series of videos addresses setup configurations for specific use cases. In this video our scenario is that of a car dealership that wants to play an audible alert to people on the property after hours, as well as send a notification to staff members. We walk through setting up AI Object Classification on… Continue reading Exacq Scenario Series – Audio and Email Notifications After Business Hours
Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Description Arecont Camera 12176DN on fw 65200 is causing the video stream to time out and the stream is reconnecting. CGI access to the camera is fine. Product Steps to Reproduce Connect to the camera and let it record. The video stream is timing out and the stream is reconnecting. CGI access to the camera… Continue reading Arecont Camera 12176DN on firmware 65216 is Causing the Video Stream to Timeout
Windows Server 2022 Showing Only One Network Card
Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card