Q3 2024-09-19 ev-Server-Windows-x64^Version 24.09.5.0^https://cdnpublic.exacq.com/24.09/exacqVisionServer_24.09.5.0_x64.exe^21 October 2024^148MB,
Q3 2024-09-19 ev-Combo-Windows-x64^Version 24.09.7.0^https://cdnpublic.exacq.com/24.09/exacqVision_24.09.7.0_x64.exe^21 October 2024^361MB,
Description
issues with analytics enabled where-as the server will eventually become unresponsive and reboot after a short time.
Product
ExacqVision Server versions 23.09 & 24.03 & 24.06
Steps to Reproduce
1) install 23.09.9.0 exacqvision server software
2) connect illustra Pro4 20mp IPS20-M12-OIA4 using firmware SS017.06.05.00.008
3) Verify analytics are enabled on the cameras – analyticmetadata, objectdetection, motiondetection
4) verify maximum days to keep events is configured for 30 days
5) verify maximum days to keep bounding box metadata is configured for 1 day
6) Allow the system to run over a period of time and observe D
Expected Results
ExacqVision server and software should continue to run normally as expected.
Actual Results
ExacqVision server and software will continue to consume resources until the system needs to reboot, while displaying acquiring video status on camera live panels and filling up OS drive with eventpi.db file.
Solution
Update ExacqVision server and Client to 24.09
<br>
Hardware Revisions
exacqVision Advantage
<br>
The purpose of this KB is to help run PS MOVE and where to place the files on a system.
PSMOVE.exe
Exacq Server 23.03 and above.
Windows:
Place psmove.exe in the Server folder.
Open powershell or command promt as ADMIN.
cd C:\Program Files\exacqVision\Server and place the psmove.exe into the server folder.
Linux: ETA not available yet.
NOTE: When Running on Windows AND Linux PSMOVE must be in the sever folder because it depends on the libraries installed with server.
Once the psmove.exe is in the Server location seen above, you can run the following command to execute it.
In command prompt or powershell type the following
cd C:\Program Files\exacqVision\Server
Then type:
psmove -r-
KB’s
https://support.exacq.com/#/knowledge-base/article/12416
PSMOVE.exe file:
https://support.exacq.com/#/file-manager/file/32753166-bddf-41d1-9fbd-a8ae6a9e10b4/psmove-exe
We will continue to update this KB as the Linux version gets finalized.
<br>
There were reports of capture cards working for upwards of 10 minutes and then would fail to produce video in live views. We have identified the issue and made the proper corrections. If this is seen on a system please follow the instructions below to identify if the board is affected. Then take the appropriate steps to set up a RMA with support to get a new card shipped for replacement.
If a Capture card is exhibiting these symptoms then please identify the stamp on the card seen below.
These instructions provide step by step procedure for replacing a tDVR analog card in the Q-Series / A-Series Desktop chassis. Before changing the board, be sure that the system is unplugged from any power source and the system is placed on a clean anti-static surface. Faulty PCB board can be identified by the manufacture marking HTG on the back of the board centered near the top. Replacement cards will have a CTX marking seen below.
Tools Required:
Phillips Screwdriver
5MM 1/4″ hexdriver
2. Remove two top cover screws and three card mounting bracket screws.
3. Remove top Cover and pull out tDVR card by pulling straight up.
4. Disassemble the mounting bracket from the card by removing two hex nuts.
5. Attach the replacement card to the bracket and assemble the system by reversing the steps above.
To test the new board, boot the system and open client and verify 16 port display in live view.
We found that a component was change during manufacturing which was found to be faulty and we have the proper components now that have been validated and working.
There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize.
Exacq Server 24.03.7.0
Camera Info: Samsung PNM-C34404RQPZ
FW used: 23.01.04_20240417_R650
In the Client go to Add IP Cameras under the configuration. Add the first set of fixed camera’s as you would normally do for any camera.
Add the PTZ camera using the method seen below with the override.
Camera should connect and work as designed.
Some reports experience the camera rebooting during connection due to the none use of the power supply that is shipped with the unit. The Power supply must be used.
When connecting the camera as Hanwha or Samsung Plugin on older FW 23.01.03_20240119_R528 will connect but it was reported that motion was not working.
Update Exacq Server to 24.03.7.0 or above.
Use FirmWare 23.01.04_20240417_R650.
Add PTZ sensor manually using ipaddress#bank=2
Add the camera as Hanwha or Samsung device type.
Make sure the power adapter is of correct specification for proper functioning of the camera. Refer to the camera data sheet.
NOTE:
We have noticed Hanwha has started changing the gov size down to the framerate when users lower the framerate, but not the other way around.
If a user attempts to change a setting while the HTTPS connection is still being attempted, the camera has trouble sending data.
To check this, Log Into the camera web page and verify the GOV size is set to frame rate or higher. Out of the box they are set to 2x framerate. For example- 30fps 60GOV.
AES-878
The Panasonic WV-S8531N fails to detect motion when using H265 option.
ExacqVision Server
Motion is detected and video records.
Motion is not detected and video is not recorded.
Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09.
AES-146
<br>
Reports of 23.09.9.0 Server would cause the Capture Card to show video loss on live page. This was not affecting video recording as live and recorded video were searchable.
Update server from server version prior to 23.09.9.0
Should not show video loss.
Live view would show video loss.
Update to Server Version 24.03.7.0
<br>
A few Customers have seen Needs Prep in the Exacq Client on the Storage Page under Volume and Hardware. The Drive Tab drives will all show healthy. The only issue seen is a false negative indicating that the Unit 1 c0/v0 shows “Needs Prep”, seen below. None of the drives listed under Unit 1 will indicate any issue and show up as healthy.
The Volume tab on the Storage page will also show that the volume “Needs Prep” and is only cosmetic.
exacqVision Server versions 23.09.9.0 and 24.03
Update exacqVision Server to versions 23.09.9.0 or 24.03. The Hardware tab and Volume tab will show the Status “Needs Prep”.
Drive Status is “Healthy”.
“Needs Prep” should not be shown unless the drive needs to be prepped or formatted for newly added drives.
Needs Prep is displayed on Volume tab and the Unit under the Hardware tab.
If a this issue is seen, update exacqVision Server to version 24.03.7.0.
AES-849
<br>