Category: exacqVision Server

Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Description  Hanwha will not allow motion to work properly with Exacq Server 24.09.4.0 as long as the camera is on fw 23.01.04-20240417-R929 due to a NTP issue found. Another issue reported is the connection status will throw errors to indicate it is not connected properly.NOTE:FW 23.01.01 obtained from Hanwha (which will be the official release… Continue reading Hanwha PNM-C32083RVQ Connection to Server and Motion Stops Working

Auto Export fails to Close File

Description  We have seen reports of the Auto export not finializing. ExacqServer Versions 20.12, 22.12 and 23.06 are all working as expected. Updating to ExacqServer 23.09 it fails to close the file… resulting in a partial file that core.exe is still holding onto and there is no video in the player when attempting to playback… Continue reading Auto Export fails to Close File

Some Exacq Ubuntu images may disable Unattended-Upgrades package features by default

Ubuntu’s unattended-upgrades commands and package features may not work as expected when using an Exacq Ubuntu image on ExacqVision hardware. By default on Ubuntu Exacq images, unattended-upgrades package features are purposely disabled from running due to the potential of losing video.

Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Description  Cameras are not able to switch to Serial IP under Mechanical tab.Looking at the Onvif plugin the PTZ for the camera was set to “0”We could not enable it in the client. When attempting to set the serial to IP in the mechanical PTZ tab, it would flip back to the Serial Port to… Continue reading Allibi Camera ALI-PZ40-UZAI PTZ is disabled by default on 23.06-24.03

Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq

Description  The Pelco SMLE1-15V5-3h does will not record or see last motion events in exacq client/ server.Both Firmware’s were tested and work with the override.4.80.0.24(F722c136)and fw 4.86.0.20(7a7d6563) Product  ExacqVision Server 24.03.7.0 – 24.09.4.0 Steps to Reproduce  Set up motion in the cameras gui for each head in the camera to enable motion events. Expected Results … Continue reading Pelco SMLE1-15V5-3h Motion Events are not Received by Exacq

Remote Connectivity Fails to Connect to Switchboard

Description When enabling Remote Connectivity for an exacqVision Server on the Remote Connections page within the Client, the Connectivity Status column displays an error. Issue Examine the message displayed in the Connectivity Status column on the Remote Connections page or the exacqVision System Logs. Disabled: SBS: listener stopped 1-CANCELLED May be caused by missing frpc… Continue reading Remote Connectivity Fails to Connect to Switchboard

Technical Bulletin: Installing Additional Languages for Windows 11

Technical Bulletin – TAB Number: TB-00456-00-241004 Date Issued: 4th October 2024 Issue Required language is not included in list of pre-installed languages. Solution Add a language to the list of preferred windows display languages. Procedure: <br> Continuous improvement statement As with all processes defined by the Exacq Technical Services Group, this document is intended to… Continue reading Technical Bulletin: Installing Additional Languages for Windows 11

Archiving

Archiving allows you to create a copy of selected data on another storage device, whether it be an exacqVision S-series storage server, a user provided storage server, exacqVision Cloud Drive, an Amazon S3 account, or Wasabi S3 account. This video explains how to create a new archiving profile, establish the archiving task, then schedule the… Continue reading Archiving

ExacqVision Edge v24.12.4.0

Q4 2025-01-22 ev-Server-axis-armhf^Version 24.12.4.0^https://cdnpublic.exacq.com/24.12/exacqVisionServer_24.12.4.0_armhf.eap^22 January 2025^7.2MB, Q4 2025-01-22 ev-Server-illustra-aarch64^Version 24.12.4.0^https://cdnpublic.exacq.com/24.12/exacqVisionServer_24.12.4.0_illustra-aarch64.tar^22 January 2025^9.6MB, Q4 2025-01-22 ev-Server-ARTPEC8^Version 24.12.4.0^https://cdnpublic.exacq.com/24.12/exacqVisionServer_24.12.4.0_ARTPEC-8.eap^22 January 2025^9.7MB, Q4 2025-01-22 ev-Server-axis-arm^Version 24.12.4.0^https://cdnpublic.exacq.com/24.12/exacqVisionServer_24.12.4.0_AxisArm.eap^22 January 2025^7.2MB, Q4 2025-01-22 ev-Server-ARTPEC4^Version 24.12.4.0^https://cdnpublic.exacq.com/24.12/exacqVisionServer_24.12.4.0_ARTPEC-4.eap^22 January 2025^8.0MB,