There could be different reason for this and the document will link to all the possible KBs to try EM Configuration storm issue Enterprise Manager “Configuration Storms” leading to degraded Client performance. Dell units possible issue with HD FW Dell Notice: Updating Dell Hard Drive Firmware Avnet Units possible issue with Raid cache turned off… Continue reading Video Stuttering, Freezing, Lag, Jitter or Throttling especially Axis cameras
Category: exacqVision Server
Remote Connectivity Fails to Connect to SwitchBoard On Server 26.0 and Above
Description When enabling Remote Connectivity for an exacqVision Server on the Remote Connections page within the Client, the Connectivity Status column displays an error.NOTE: Exacq Server 26.0.2.0 has replaced the FRPC with Exacq-RP. The files will still be in the same directory, and the plug in the client will now show Exacq-RP next to the… Continue reading Remote Connectivity Fails to Connect to SwitchBoard On Server 26.0 and Above
How to Set Network Interface Card (NIC) Priority on Windows and Ubuntu Linux
Warning: Level 2 Document – Please do not distribute. Summary This article describes how to configure the priority of network interfaces (NICs) on Windows and Ubuntu Linux. Adjusting NIC priority can help ensure that traffic flows through the preferred network adapter when multiple interfaces are available. Applies To Overview Operating systems determine which network… Continue reading How to Set Network Interface Card (NIC) Priority on Windows and Ubuntu Linux
Person Counting in ExacqVision Server
Description Customers may request people/person counting analytics from Illustra Pro Gen 4 cameras to be available directly within ExacqVision (Exacq Server/Client) for monitoring, reporting, or operational insights. This article clarifies the current product capability and how to handle these requests. Product ExacqVision Server Expected Results Actual Results Solution Person counting analytics from cameras is not… Continue reading Person Counting in ExacqVision Server
How to Transfer an exacqVision License to New Hardware (Different MAC Address)
Description ExacqVision server licenses are bound to the MAC address of the recorder. When replacing hardware or moving your system to a different host (which will have a different MAC), you must reissue (transfer) the license to the new MAC and then import that license on the new server. Prerequisites Product ExacqVision Server Solution Supported… Continue reading How to Transfer an exacqVision License to New Hardware (Different MAC Address)
Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Issue Summary After upgrading to certain versions 25.1.6.0 or later, environments with multi‑domain Active Directory or configurations using Global Catalog over SSL (port 3268,3269) may see child‑domain users fail to authenticate via SSO/LDAP. Typical symptoms Exacq Client can query child domain groups, but child domain user query fails.Login attempts show “Not Authorized in LDAP.” “Auth… Continue reading Child‑domain users fail SSO/LDAP authorization on specific versions of Exacq Server software
Connecting an Illustra Camera to Two Servers Simultaneously
Description This article outlines the available methods for connecting a single Illustra camera to two servers at the same time. This is useful for environments where two recording or monitoring systems need simultaneous access to the same camera feed. Product Illustra IP Cameras exacqVision Server Solution Option 1 — Recommended Method (Official) Option 2 —… Continue reading Connecting an Illustra Camera to Two Servers Simultaneously
Hanwha PNM-C19-183RVTP is reporting motion only on the first stream out of four streams on Exacq Server 26.0
Introduction The Hanwha PNM‑C19‑183RVTP camera exhibits several integration issues when used with Exacq Server 26.0. These include incomplete motion detection across its four sensors, unreliable event exposure through the native Hanwha plugin, and connection instability when using HTTPS. Only Sensor 1 reports motion, while Sensors 2–4 incorrectly show “Motion not supported.” Due to a firmware… Continue reading Hanwha PNM-C19-183RVTP is reporting motion only on the first stream out of four streams on Exacq Server 26.0
Exacq 26.0 Remote Connections Unreliable or fail to connect
Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified the root cause and is actively working on a… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect
Bosch Cameras Using ONVIF Lock Stream 1 to Maximum Resolution
Description When adding Bosch cameras (firmware 9.x and above) using ONVIF to Exacq, the camera locks Stream 1 to the highest available resolution. Because Exacq uses Stream 1 by default, the resolution cannot be changed from within the Exacq Video settings. Product Steps to Reproduce Expected Results Actual Results Workaround Edit the ip in exacqVision… Continue reading Bosch Cameras Using ONVIF Lock Stream 1 to Maximum Resolution