Description LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA. Product MegaRAIDLSI Storage Authority (LSA) Steps to Reproduce Launch LSA from the desktop Enter the administrators username and password Expected Results Login is successful and the LSI… Continue reading Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority)
Category: exacqVision Server
Arecont cameras are not recording motion on server version 22.12
Description: Arecont cameras are not recording motion, and the motion tab is not showing on the cameras settings page The name of the camera is changing to AVCoster-Contera Resolution: The fix for the issue has been implemented on Version 22.12.115 you can download the Server from the links below Windows 64bit https://support.exacq.com/#/file-manager/file/51aeec4a-1fd0-46e1-8e54-05343684e274/exacq-vision-server-22-12-115-0-x64-exe Ubuntu 64bit https://support.exacq.com/#/file-manager/file/1e73f452-bd4e-484a-a52a-aa60a06def9a/exacq-vision-server-22-12-115-0-x64-deb… Continue reading Arecont cameras are not recording motion on server version 22.12
Analog PTZ Presets Are Not Saving for Customrole Users
Description Customrole users with appropriate privileges can create analog ptz presets and while they appear to save are not available in Live. Product exacqVision Server v22.09 and 22.12 Steps to Reproduce exacqVision Client > Configuration > Usersselect an existing customrole user or create one ensuring User View PTZ Preset Admin options are enabled Close and… Continue reading Analog PTZ Presets Are Not Saving for Customrole Users
Cloud drive relies on the bit rate, not the quality when archiving the cameras.
Description When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality. Example: You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.
Video distortion in playback during PTZ activity and motion
Description Camera footage distorting when set to motion and the camera is PTZ’d. When the camera is set to free run there is no distortion. Product exacqVision Server Solution Update to Server version 22.12.0Bug Fix – psfpi – Fixed missing i-frame write when ptz activity is resumed
Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And… Continue reading Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
Refine Recovery Boot Loader Splash Screens
Description Definitions for exacqVision Server Recovery splash screens for systems using the refine boot loader. Product Solution Exacq systems have migrated to a new boot manager called refine. This new manager has a new look with the same and more functionality than the previous grub boot manager. The new splash screen is icon driven and… Continue reading Refine Recovery Boot Loader Splash Screens
Profile Description: %1. Notification attempt return code= 26
Profile Descriptìon: %1. Notification attempt return code= 26 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 26 means “Read Error” Notes Notifications which include attaching a clip will attempt to create, then read… Continue reading Profile Description: %1. Notification attempt return code= 26
Profile Description: %1. Notification attempt return code= 67
Profile Descriptìon: %1. Notification attempt return code= 67 Description %1 – This is the name of the Email Message Profile %BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 67 means “Login Denied” Notes Failed logins to SMTP servers can result due to username/password problems, or… Continue reading Profile Description: %1. Notification attempt return code= 67
Profile Description: %1. Notification attempt return code= 7
Profile Descriptìon: %1. Notification attempt return code= 7 Description %1 – This is the name of the Email Message Profile%BR% %BR% Notifications are sent using curl, so the return codes are curl status/error codes. %BR% Curl error 7 means “Couldn’t Connect” Notes Connection failures to SMTP servers result when the TCP connection to a given… Continue reading Profile Description: %1. Notification attempt return code= 7