Category: exacqVision Server

Analytic Metadata Best Practices

With Artificial Intelligence being used more often users may notice a spike in the analytic metadata being processed and stored.  Here are our recommendations to manage this increase. Update exacqVision Server/Client Software Adjust Camera Settings Reduce DB retention period Disable Analytics Related Articles AESW-5987

Enterprise Manager supports LDAP authentication with Azure Active Directory 

Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory 

False Drive Offline status on some Q-series models

Description  Some drives may show an “offline” status on the hardware tab in ExacqVision Client when Server Version 23.03.1.0 is installed on Q-series models, though data can be read from and written to the drive.Note: This issue manifests itself cosmetically by appearing as if the drive is offline but has no bearing on functionality for… Continue reading False Drive Offline status on some Q-series models

CD/DVD Recorders and Disc Types

Many users have moved to transporting files via portable USB devices or cloud services. CD/DVDs are still often desired by those working with legal evidence or those in insurance and law enforcement due to their low cost and ability to be mailed or stored in flat file folders. Users with systems that do not have… Continue reading CD/DVD Recorders and Disc Types

Moving Eventpi.DB file to New Drive

*** INTERNAL USE *** Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata… Continue reading Moving Eventpi.DB file to New Drive

Downgrading Exacq software or camera firmware must be escalated

Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated

Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Description  We have found that event links based on triggers from AI Object Classification events flood the eventPI database resulting in the OS drive being filled in a short amount of time. Periodic unexpected crashes, system reboots and increased memory usage have resulted. This happens when the amount of AI metadata captured in the eventPI… Continue reading Artificial Intelligence Object Classification Event Triggers Filling OS Drive

Time Triggers Activate On Wrong Day

Description Event Linking Time Triggers using custom days of the week are activating on the wrong day.  They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version Steps To Reproduce Expected Results  Actual Results  Solution NOTE: Fix will be available in exacqVision Server version 23.06… Continue reading Time Triggers Activate On Wrong Day

System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore

Issue When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”. Solution Windows <br> Linux System The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would… Continue reading System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore