Category: exacqVision Server 22.06

Categories
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Email notification attachment is not working with H.265 format

Description:-

When cameras set to work on H.265 format, Email notification attachment will not work with Exacq server version 23.09 and older.

Workaround:-

Switch the cameras to work on H.264 format

Resolution:-

This feature is not supported yet on Exacq Software and will be added on ExacqVision Server version 23.12 and newer.

Categories
exacqVision Server Windows exacqVision Client 22.09 exacqVision Server Windows x64 exacqVision Client 22.06 exacqVision Server 23.03 exacqVision Client 22.03 exacqVision Server 22.12 exacqVision Client Other exacqVision Server 22.09 exacqVision Enterprise Windows exacqVision Server 22.06 exacqVision Enterprise 23.03 exacqVision Server 22.03 exacqVision Enterprise 22.12 exacqVision Server Other exacqVision Enterprise 22.09 exacqVision Client Windows exacqVision Enterprise 22.06 exacqVision Client 23.03 exacqVision Enterprise 22.03 exacqVision Client 22.12 exacqVision Enterprise Other Knowledge Support Support exacqVision Client exacqVision Server exacqVision Hardware

Recording Not Possible – Windows DST Issue

Description 

If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST).  Use the following instructions to verify and resolve the issue. 

Product 

  • exacqVision Server

Solution

These instruction are based on Windows OS and North America DST.

  • Check DST Rules for your area here.
  • Make note of the Date and Time of the change to DST and determine if an invalid folder exist.
  • For this example most of North America changed to DST on March 12th, 2023 at 02:00 AM
  • Therefore any .ps or .psi files stored in the folder D:\2023\03\12\02 are in the wrong folder.
  • The folder either needs to be removed or the files need to be moved to D:\2023\03\12\03
  • Note: D: is the disk letter which will vary across systems with more than one disk.
    i.e. – E:\2023\03\12, F:\2023\03\12, etc.

Use File Explorer to Edit Directory

  • Log into the Exacq server OS using your Admin credentials
  • Open “File Explorer”
  • When File Explorer opens navigate to data drive
    D: > 2023 > 03 > 12
  • NOTE: If your system has more than 1 data drive, you will also need to look in each mount point/disk letter and repeat this process listed below.
    i.e. – look in E: > 2023 > 03 > 12, F: > 2023 > 03 > 12, etc. 
  • If you find a folder named “02” within
    D:\2023\03\12 you will need to copy the contents to
    D:\2023\03\12\03 then delete this 02 folder.
  • Repeat this process for all data drives attached. Optionally, you can delete this 02 folder altogether, but only with permission from the system administrator.
  • Restart the ExacqVision server service from the services.msc console:

Note:
Depending on the amount of data retention the system has it may be necessary to go back to previous years to make the same edits for Daylight Savings Time changes.

In Example:
DST change was March 13th in 2022. You would find the 03/13/2022 directory, and make the same edits removing the 02 hour folder or moving the contents of the 02 hour folder to the 03 folder in this directory.