Category: exacqVision Mobile
Issue
With the 20.09 release of Exacq Mobile 3, iOS users are unable to connect to web services if using a domain and HTTP (e.g. ​http://illustra.exacq.com).
This does not affect other routes for connecting to the web service: TLS (HTTPS) and IP-based connections will work as normal.
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Workaround
- Enable TLS on the web service and access via https (e.g. https://illustra.exacq.com).
- Connect to the webservice by IP (e.g. http:/207.67.123.202 for http://illustra.exacq.com).
- Enable the relay on the web service and access using the relay address.
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Version Affected
Exacq Mobile 3, versions 20.09.0 – 20.09.7
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Version Fixed
Exacq Mobile 3, version 20.09.114
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Symptom:
Exacq Mobile 3, version 9.2, forces user to re-login to server.
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Problem:
If a mobile user is connected to an exacqVision Server that is on a non-default port (22609), when updating to 9.2 the information stored for that server will be reset. This includes the following:
- Saved login credentials
- History (Last used/Frequently used)
- Security integration login tokens
- Client-side views
- Camera PTZ speed settings
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Solution:
This is a one-time issue. After re-logging into the server all new settings will persist.
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This diagram illustrates how the various Exacq applications work together and the ports used to communicate.
Internal (LAN)
Remote (WAN)
In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways to connect to your system from outside of your site’s LAN.
- The Desktop Client software requires port forwarding.
- Users of the exacqVision Mobile app may configure port forwarding or use the Remote Connectivity feature, configured within the Desktop Client.
- Users connecting with the Web Browser Client or the Exacq Mobile 3 app may configure port forwarding, or use the Relay Service, configured within the exacqVision Web Service.
Remote Management
In the case of the Integrator Service Portal (ISP), this may connect to the server using an inbound connection to port 22609, or the server may be configured for an outbound connection to reach out to the ISP.
Additional Links
See also: exacqVision Default Ports
See also: Example Network Diagram for Multi-NIC Systems
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Microphone support, for sending audio from your device to an exacqVision Server, was added in Exacq Mobile 3, version 8.4.
All installations of Exacq Mobile 3 acquired from Google Play and the Apple App Store support sending audio to an exacqVision Server.
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Important Note
To send audio to an exacqVision Server using the mobile site, accessed via a web browser, the device or computer that is being used must have a microphone connected, the service must be hosted using HTTPS, and the site must be accessed via HTTPS. If you are accessing the mobile site over HTTP the option to send audio is not available due to browser security constraints.
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With the 8.2 release, we are deprecating Windows Phone 8 for mobile, making Exacq Mobile 3, version 8.0, the last release for Windows Phone 8.
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Exacq Mobile 3 is supported on the following platforms:
- Android 6.0 or newer
- iOS 12.0 or newer
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Description
In 7.5.2 and newer builds of Exacq Mobile 3, the navigation drawer will be able to be opened from most pages in the app by swiping right on the page.
The following pages will not have the ability to swipe right due to technical reasons:
– Documentation
– Support
– Contact Support
– About
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The external VGA/DVI monitor adapter for a first-generation iPad is not compatible with Exacq Mobile 3. However, the adapter for iPad 2 is compatible with Exacq Mobile 3.
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