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Video Library Demo exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products exacqVision Hardware

2018-09-05 – Quarterly Release Training 9.6

Server 9.6

  1. EdgeStor (Network Loss Recording) – NOT RELATED TO “exacqVision EDGE”
    – Requires configuration in the camera’s webpage
    – Requests video stored on Camera’s SD card
    – Video converted to PS file
    – Axis and Illustra so far
    – Not a separate plugin, included as part of the IP Camera plugin.
    – Video may result interleaved in Searches (flipped, rotated, fps)
    – Not restricted by license
  2. Split core with privileged exacqd (SCN)
    – Faster startup/shutdown/remote update
    – Restarts core
    – Isolates privileged actions to a process that is not exposed to the network
  3. HTTPS RTSP Streaming (SCN)
    – Axis and Samsung to start
  4. Enhanced PSFPI Logging (SCN)
  5. PSFPI Redesign scan algorithm
    – Recording will now start much sooner (during scan)
  6. LogPI now indicating Server version at startup
  7. Digital Monitoring Products intrusion integration
  8. Block update to un-signed installers (SCN)

Client

  1. Reporting search mode
    – Show Count or Duration of events over time
  2. Filter for ‘Add Systems’, ‘Add IP Cameras’ and ‘User Permissions’
  3. HTTPS RTSP Streaming Indication
    – Green ‘Lock” icon for connection and rtsp secure
  4. Status codes for un-signed installer update (SCN)
  5. Language Selection for local Client
    – No longer have to install and configure languages of OS
  6. Support Diagnostics additions
    – Linux Kernel version
    – exacqVision Linux image version
  7. Event Monitor List
    – ‘On Event’ hides the Event Monitor box when no event is occurring
    – New Action Type – Acknowledge
  8. GPU Decoding now shared between Client instances

ExacqMobile

  1. Improved tour controls and selection
    – Sort ascending/descending
  2. Tour Indicator

Web Service

  1. Websockets gone after re-arch to ‘Go’
    – ExacqMobile never used WebSockets
    – Web Client automatically falls back if WebSockets aren’t supported.
    – Websockets may return at some point, if needed after the re-arch
  2. OpenSSL no longer used.
    – Now TLS
  3. Performance/Speed improvements

ESM 5.10

  1. Improved Settings Page
  2. CyberSecurity – Common password validation and support for passphrases (20 Chars)

Categories
Video Library Demo exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products

2018-12-04 December 2018 Release Training

Categories
Video Library Knowledge Support Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products exacqVision Hardware

2021-06 June Quarterly Release Training

Forum Q&A

https://forum.exacq.com/t/training-q-a-2021-06-june-quarterly-training/166

Client

  • Enhancement – Added option to group camera items by device. #22651
  • Enhancement – Infrastructure updates to search check tree logic. #22684
  • Enhancement – Allow multiple audio streams to be exported with quick export. #22796
  • Enhancement – Added support for connecting directly to SMB shares as a system. #22768
    • Not yet in User Manual
    • Server-side work still to be done
    • Requires manually exporting a .config or .settings directly to the Archive Target root
  • Enhancement – Show camera name in search metadata filters for source #22874
  • Enhancement – Export temperature label for displaying on top of video in ePlayer. #22887
  • Enhancement – Export information to tie analytic meta to multiple streams in ePlayer. #22887
  • Enhancement – Allow showing a map in live and then switching to a camera under the map in the tree by double-clicking #22720
  • Enhancement – Added search filter for event monitoring sources and targets. #22648
  • Enhancement – Added search filter for event linking sources and targets. #22648
  • Enhancement – Remove bulk blob caching on File Management page and allow for on-demand caching #22655
  • Enhancement – Make rtsp server address cells easily copyable with a click #22824
  • Enhancement – Added new security integration type for generic events. #22702
    • Initially targeting a CCure feature called ‘Event’ – a triggerable group of actions.
    • Requires prior configuration on CCure
  • Enhancement – Added the ability to double click to auto resize the name area on the search timeline.
  • Enhancement – Adding search instance and heartbeat support to support exports. #22763
  • Enhancement – Increase support export request timeout. #22763

Server

  • Enhancement – cloud-drive – updated to integration with increased reliability #21902
    • New Smartvue Library (.dll/.so)
  • Enhancement – logpi – More efficient log searches #6088
    • Handles empty results more efficiently
  • Feature – illustra3pi – Add support for Perimeter rule to Video Intelligence #21399
  • Enhancement – illustra3pi – Add support for Gen 4 camera Shake to Dry functionality. #22496
    • Accomplished with a PTZ Auxilliary command
  • Enhancement – illustra3pi – Add Support for PTZ-reference window for Privacy Zones #22570
  • Enhancement – illustra3pi – Add support for mask off events #22756
  • Enhancement – illustra3pi – Update support for Illustra Thermal camera #22681
    • New API options for the Thermal camera firmware §Min/Max temperature available §Can now alert if over/under an amount
  • Enhancement – onvifnvcpi – Add support for Mobotix MOVE series cameras #22827
  • Enhancement – onvifnvcpi – Add support for multi-sensor VICON with analytics #22792
  • Enhancement – onvifnvcpi – Add RaySharp OEM #22869
  • Enhancement – onvifnvcpi – Added Alibi and LTS brand support #22870
  • Enhancement – onvifnvcpi – Update list of Honeywell HC30 and HC60 cameras #22027
  • Enhancement – onvifnvcpi – Add support for Honeywell H4 performance series #22907
    • fixes “Motion not supported”
  • Enhancement – samsungpi – Add support for Analytics metadata #22860
  • Enhancement – samsungpi – Add support for dynamic discovery of analytic events #22686 #22860
  • Bug Fix – archivepi – Fix misleading status of Direct Archive search credentials #19578
  • Enhancement – webservice – update exacqVision Web Service with server install package
    • Addresses customers that rarely update the WebService
    • Does not help customers who run a stand-alone WebService machine
    • Installer up from ~57MB to ~130MB!
    • WebService installer starts after the Server installer completed Only if there is an existing installation of WebService

Web Service

  • Web Service installer still made available – for now
  • Bug Fix – Fix broken configuration button on HTTPS configuration page #22809
    • Resolves issue when feature is accessed more than once

Mobile

  • Enhancement – Simplify server and web service configuration #22664
  • Enhancement – Always request native stream resolution when transcoding to ensure maximum image clarity. #22748
    • Reduces load on WebService hardware
    • Obsoletes the ‘Increase Requested Image Size’ option under ‘Advanced Settings’
    • May increase bandwidth usage for some customers
  • Enhancement – Camera association name display can be configured in the advanced settings page. #22820
  • Enhancement – Region of interest reset when leaving focus mode. #22928
    • Zoom is reset when leaving the focus view after pinch-to-zoom.
  • Enhancement – Search timeline now appears once metadata for search has loaded. #22821

Enterprise Manager

  • Enhancement – Add debug logging capability in production #22650
    • Will be added to the GUI at a later time
    • Currently requires editing a config file and restarting services
      • <InstallDirectory>\logs\log_settings.yaml
  • Enhancement – Convert settings page to react #22589
  • Enhancement – Convert group forms to react #22588
  • Enhancement – Added link to view scheduled actions on server detail page #19469
  • Enhancement – Show Backup size in GB if appropriate #22773
  • Enhancement – Add propagate to future child groups to memberships #16741
Categories
Knowledge Support Support exacqVision Mobile Categories Products

Retrieving iOS crash logs

If the Exacq Mobile 3 application crashes, the operating system will generate and save a crash log. The user can send the crash log to the mobile team so that the mobile team may interpret them and try and deduce what caused the crash.

To retrieve a crash log on an iOS device:

  1. Open the iOS Settings application
  2. On iOS 7 or earlier open the “General” section of settings.
  3. On iOS 8 or later open the “Privacy” section of settings.
  4. Open the “Diagnostics & Usage” section.
  5. Open the “Diagnostic & Usage Data” section.
  6. Select an Exacq crash log from the list to view the log.
  7. While viewing the exacq crash log long press the log contents and tap on the select all option then tap on the copy option.
  8. Open the email application and create a new email.
  9. Long press in the email body and select the paste option.
  10. Send the email to Exacq Support.
Categories
Knowledge Support Support exacqVision Mobile Categories Products

Replay button on event monitoring card does not always work with view targets

Description

Pressing REPLAY on an event monitoring event card where the event action was show view does nothing if the user is logged in to the systems(s) for all cameras in the given view

<br>

Tested Version

  • Exacq Mobile 3, version 7.6.3

<br>

Platform

All

<br>

Steps to reproduce

  1. Create an event monitoring profile on a system with the following configuration:
    • Show Event Monitor List Checked
    • Show Newest Event Checked
    • Type: View
    • Client Action: Source (any) Target Switch View
  2. Open the Exacq Mobile 3 application
  3. Add a web service with the system that has your event monitoring profile
  4. Log in to the system with the event monitoring profile
  5. Go to the live page
  6. Open the navigation menu
  7. Select Event Monitoring
  8. Tap on the profile that you created
  9. Trigger the action to show a view
  10. Press the “Events (0/1)” button at the bottom of the live page
  11. Expand the card
  12. Press the REPLAY button

<br>

Expected result

A search is started with the cameras in the view

<br>

Actual result

Nothing happens

<br>

Work Around

Use a passthrough account, or just use a video panel event monitor target

<br>

Notes

This issue has been present in all releases of Exacq Mobile 3 that contain the event monitoring feature.

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Tap events are not consistently recognized

Description

Tap events are not consistently recognized

<br>

Tested Version

  • Exacq Mobile 3, version 7.6.2

<br>

Platform

Android and iOS

<br>

Steps to reproduce

  1. Open the application
  2. Tap on an icon in the header bar

<br>

Expected result

Tap is registered and the correct action is performed

<br>

Actual result

It can take many taps before the application successfully execute the desired action.

<br>

Work Around

Try using a slightly longer or shorter tap

<br>

Resolution

Exacq Mobile 3, version 7.6.3

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Search “select cameras” page not shown when cameras are across multiple services

Description

When selecting a search from a layout including cameras from multiple web services, the “Select Cameras” page is not shown, instead, immediately performing a search on the first service’s cameras.

<br>

Tested Version

Exacq Vision 3, version 7.6.3

<br>

Platform

Exacq Mobile 3 [All device installations]

<br>

Steps to reproduce

  1. Configure two web services (A & B, with servers A1 and B1, respectively).
  2. Set up a live view as a 2×2 with 2 cameras A1 on A and 2 cameras from B1 on B.
  3. Select a search (any duration is fine)

<br>

Expected result

The “Select Cameras” page is shown.

<br>

Actual result

The search is performed immediately with the cameras from the first service.

<br>

Work Around

Remove the server from one of the web service, add a different server, then add the original server back. (The issue is that the servers have the same server id)

This issue has been corrected and the fix will be available in the 7.8.0 release of Exacq Mobile 3

Categories
Knowledge Support Support exacqVision Mobile Categories Products

iOS Application crashes when decoding H.264 video from Axis M5014 in 800×450 resolution

Description

iOS Application crashes when decoding H.264 video from Axis M5014 in 800×450 resolution

<br>

Summary

iOS Application crashes when decoding H.264 video from some axis sources in 800×450 resolution. This has been seen on a customers M5014 with firmware 5.25.2 as well as an M5014 with firmware 5.40.11.2 at the Exacq Fishers office.

<br>

Tested Version

Exacq Mobile 3, version 7.8.0

<br>

Platform

iOS

<br>

Steps to reproduce

  1. Connect to a web service that has an Axis M5014 camera that is streaming h.264 video in an 800×450 resolution.
  2. Add the camera to a 1×1 layout in an iPad

<br>

Expected result

Video is shown

<br>

Actual result

Application crashes

<br>

Work Around

Pick One:

  • Change the camera resolution
  • Change the image quality in the mobile application to be less than 70% of the image quality of the camera
  • View the camera on the mobile application in a video panel that is less than 45% or the height or width of the camera stream.

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Application does not show video panel after sidebar navigation from live focus page

Description

Application does not show video panel after sidebar navigation from live focus page

<br>

Defect Description

Application does not show video panel after sidebar navigation from live focus page

<br>

Tested Version

7.8.0

<br>

Platform

All

<br>

Steps to reproduce

  1. Add a camera to a panel in the live page
  2. Slide right to open the side navigation menu
  3. Tap on configuration
  4. Verify the configuration page is shown
  5. Press the back button

<br>

Expected result

Live page shows all panels from before a panel was focused

<br>

Actual result

Live page only shows the panels that were not focused

<br>

Work Around

Focus a different panel and then unfocus it

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Mobile Deprecation

Description

For various reasons, Exacq Mobile 3 occasionally deprecates older system versions with a new release. When this occurs, that release (and all future releases) are not available to deprecated devices, either directly through the app store or via updates. Effectively, the device is “locked-in” to the last supported version.

Deprecated devices will still have the ability to install and update to the last supported version.

NOTE: the only change (or lack thereof) that the customer experiences is they no longer receive updates if their device is deprecated.  We already release our supported devices list in the manual, as well as on the website, so the only thing missing is connecting the dots between those two points.

<br>