Category: exacqVision Mobile

Categories
Knowledge Support Support exacqVision Mobile exacqVision Webservice Categories

Enabling and Troubleshooting exacqVision Web Server Relay Service

Description 

Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR.  

Product 

  • exacqVision Web Service
  • exacqVision Relay Service

Prerequisites 

  • exacqVision Server 19.06 or higher 
  • NVRs with expired SSA “Software Subscription Agreement” will have image size and resolution restrictions.
  • Each NVR needs to have a power user configured
  • exacqVision Default Ports

Solution

  • Each server connection will require a power user login which should be created in advance. 
  • See Adding a user to the system in the exacqVision Client User Manual here
  • Access the exacqVision Web Server landing page using localhost or the loopback IP (127.0.0.1) 
  • Select Web Service Configuration and enter the username and password 
  • Select Server Connections
  • Select an existing server connection or add one
  • If existing, select and click EDIT SELECTED
  • If adding, select DISCOVERED or ADD SERVER 
    • Either manually input the server information or select and ADD a discovered server
  • Toggle the Power User Process ON
  • Enter the Power User Username and Password, then click APPLY
  • Select Basic (Configuration > Basic)
  • Toggle the Relay Connection ON, a restart required 
  • After the restart, log into Web Service Configuration
  • Verify a Relay URL is now listed on the Service Status page

Troubleshooting 

In the event the Relay URL is missing or having any other issues.

  • Make sure all Server connections have the Power User Process enabled and the credentials are correct.
    • If necessary remove server connections, adding back one at a time until the culprit can be found. 
    • Be sure to either restart the exacqVision Web Server Service or RETEST CONNECTIVITY each time before verifying if a Relay URL has been obtained. 
  • Review Knowledge Base Article #6088 “exacqVision Web Server Relay Service Issue – FRPC”
  • Review the training video Exacq Cloud-hosted Relay Service

Categories
Knowledge Support Support exacqVision Mobile Categories Products

Recording must be configured to retrieve video thumbnail for analytic push notifications

Description

Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules.

As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event.

In order for this frame to be available, the camera must be configured to record at the time of the event. This is achieved in several ways:

  1. The camera records on free run.
  2. The camera records on motion, and the analytic triggers on motion-based events in its video stream.
  3. An event link is configured on the server for triggers of the analytic rule to cause the associated camera to record.


Product 

  • Exacq Mobile 3

Expected Results 

  • Push Notification shows a video thumbnail from the time of the analytic event.

Actual Results 

  • Push Notification arrives with no video thumbnail.

Solution 

  • Ensure that a recording rule is active during the times when thumbnails are required for Push Notifications from analytic events.  Free-run recording is the easiest solution, but this will increase the storage required for the camera.

<br>

Categories
Knowledge Support Support exacqVision Mobile exacqVision Webservice

Changing the Logging Level for exacqVision Web Server

Description 

At times is may be necessary to change the exacqVision Web Server Logging Level.  By far the most common usage is changing from the default Error logging level to Debug and then back again.   

Product 

exacqVision Web Server  

Solution

In order to assist with troubleshooting exacqVision Web Server issues it is sometimes useful to increase the verbosity of the log files by changing the log level.  Once the necessary information has been gathered it is good practice to change the log level back to the default,  Error Logging Level.     

Change to Debug Logging Level

  • From Web Service Configuration
  • Navigate to Configuration, then Logging
  • Click the dropdown and change the Logging Level to Debug
  • Apply the change and restart Web Service
  • Return to the Landing Page
  • Force or wait for the issue to recur.

Change to normal (Error Logging Level)

  • From Web Service Configuration
  • Navigate to Configuration, then Logging
  • Click the dropdown and change the Logging level to Error
  • Apply the change and restart Web Service
Categories
Knowledge Support Video Library Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products exacqVision Integrations

2022-03 March Quarterly Release Training

2022-03-March-Quarterly-Release-Training.ppt

exacqVision Client 

* Enhancement – Show toast for all web panels that fail cert setting checks. 

* Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. 

* Enhancement – Add Enter to the default DCZ joystick profile 

* Enhancement – Added Select Camera joystick button action 

* Enhancement – Added numeric key joystick button actions 

* Enhancement – Support up to 128 joystick buttons on Windows 

* Enhancement – Added new indicator to suggest enabling password strengthening and augmented authentication. 

* Enhancement – Add camera web configuration page within the client. 

* Enhancement – Updated status text for cloud drive 2.0 configuration process 

* Enhancement – Added indicator for new cloud drive camera subscriptions available  

* Enhancement – Added indicator for incomplete archive configuration 

* Enhancement – cloud drive help hyperlink on Archives page navigates to user manual  

exacqVision Server 

* Enhancement – itv2pi – Add support for DSC PowerSeries Pro 

* Enhancement – SysmgmtPI – Include raw output from sysinfo script in server log at LOG_DEBUG level, to include in support exports. 

* Enhancement – brivopi – Support Brivo access control system 

* Bug Fix – SoundPI – Fix crash on opening input stream in Linux. 

* Bug Fix – SoundPI – Fix config shifting in both Windows and Linux that broke recording and event linkages with record audio target. 

* Bug Fix – SoundPI – Eliminate low-level PortAudio, PulseAudio, and libasound warnings. 

* Bug Fix – SoundPI – Improve inconsistent number of detected devices, and ambiguous naming. 

* Enhancement – onvifnvcpi – Add Motion topics for X2 Redvision cameras. 

* Enhancement – onvifnvcpi – Add support for Turing-U motion and analytics. 

 * Enhancement – onvifnvcpi – Add support for SCW uniview alias 

* Enhancement – ActiPI, AxisPI, SamsungPI, illustra3PI, onvifnvcpi, panasonicpi, SonyPI, VivotekPI, ccurePI, kantechpi – Encrypt passwords stored in config. 

 * Enhancement – archivepi – Updated to Smartvue SDK 22.1.0 and latest bundle.crt 

* Enhancement – illustra3pi – Add support for the queue analytic 

* Enhancement – hikvisionpi – Support displaying and modifying motion mask when camera is in corridor mode. 

* Enhancement – illustra3pi – Support Tamper detection. 

* Enhancement – samsungpi – Add override for using the camera timezone 

 * Enhancement – itv2pi – Add the option to filter out null zones since they can cause confusion for users. 

* Enhancement – archivepi – Cloud drive related certificate is no longer removed during restart 

 * Enhancement – axispi – Support radar detection events

* Enhancement – psfpi – Throttle audio as well as video when the system is throttling. 

* Bug Fix – psfpi – Changed to time based cache rather than packets to address an issue related to push to talk 

exacqVision Web Service 

* Bug Fix – Corrected version of mobile interface that is packaged. 

exacqVision Mobile 

* Enhancement – For Search Only, display No Video Available instead of Unknown Error 

* Enhancement – Live scroll view. 

* Enhancement – Reorganize configuration pages 

* Enhancement – Display messages below icons on video error 

* Enhancement – Added support for searching cloud drive 2.0 

* Bug Fix – Search Timeline metadata should be displayed by default

* Bug Fix – Attempt to reconnect to web servers when internet connection comes back 

* Bug Fix – Stop resubscribe to video on layout change 

* Bug Fix – Added space for the iOS home bar 

exacqVision Enterprise Manager 

* Enhancement – Add Reset importer failure counter after some time 

* Enhancement – Update JQuery to 3.6.0 

Categories
Knowledge Support exacqVision EDGE Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice

exacqVision Legacy Software Downloads

Title

exacqVision Legacy Software Downloads   

Description

Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.    

Product 

exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager  

Solution  

Older versions of exacqVision Server and Client software are available on our Legacy Downloads page.  To access the Legacy Downloads page, go to https://exacq.com/reseller/Legacy/index.html

  • Enter the server’s current expiration Date in the form YYYY-MM-DD, the results will automatically be filtered to show the most recent release date for which your SSA is valid through. 
  • Expand the results and then click on the desired software to download. 
  • If a different version is desired clear the date entered and manually scroll through the available versions. 

  The license expiration date can be found using the exacqVision Client.    Note: you are always entitled to the latest exacqVision Client software regardless of the status of your license.

Categories
Knowledge Support exacqVision Enterprise Support exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories Products

Does exacqVision Require Microsoft Silverlight?

Summary

Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.  

Description

Microsoft Silverlight reached the end of support on October 12, 2021.

Product

  • exacqVision Server
  • Kantech Entrapass Web 
  • Microsoft Silverlight 

Solution

Categories
exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products

Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera

RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.
We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.

What you would see in the thin client would be a series of screens before being presented a black blank screen seen below.


If this feature has been enabled and prefer to use the thin client then you will need to disable this feature or you can modify the groupspi.xml.
First stop the exacq server service from running.
Link for steps on stopping services: https://support.exacq.com/#/knowledge-base/article/2341

Open notepad ++ ad the admin and select file from the location.
Windows – C:\Program Files\exacqVision\Server
Linux – usr\local\exacqVision\Server
At the bottom of the document seen below is the section we need to remove. This is what the file looks like with a camera added with this feature is enabled.

In order to modify you can remove the lines between
RestrictedViews ID=”720896″ IsSupported=”1″
AND
RestrictedView
Save the file.
Example:

This image has an empty alt attribute; its file name is image-57.png

Note: We should only have 2 lines left.
RestrictedViews ID=”720896″ IsSupported=”1″
RestrictedViews
For this example see the below picture for what should be left in the file after removing the other lines.
Example Below:

Once this change is done you will need to start the server service.

There is no work around at this current time.

Categories
exacqVision Mobile Products

Focus View not exiting on some cameras

ISSUE:

When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.

When this happens, the logs are showing an uncaught exception because the camera doesn’t support digital PTZ.

Update Exacq Mobile 3 to version 21.09 and if they can not there is a work around.

Work Around

Enable the PTZ on the client- under the cameras.
This was confirmed as work around. If it is disabled then “Enable” checkbox should be checked.

Release notes:
10/04/2021
v21.09.0
* Bug Fix – Fixed focus view not exiting on some cameras

Categories
Knowledge Support Support exacqVision Mobile Categories

Exacq Mobile 3 App Crashing

The Exacq Mobile 3 app crashes after updating to iOS 15.0, 15.0.1 and 15.0.2.

Exacq Mobile 3 was impacted by an update to Apple’s WebKit that caused an issue with Canvas Rendering.
Apple’s recent update to 15.1 has resolved the above mentioned issue and the Exacq Mobile 3 app is no longer crashing.


Please update to iOS 15.1 (not to be confused with 15.0.1)

Categories
Video Library Knowledge Support Demo Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile Categories exacqVision Webservice Products exacqVision Hardware exacqVision Integrations

2021-09 September Quarterly Release Training

2021-09 September Quarterly Release Training.pptx<br>Download

Feature:

  • Client – Enhancement – Restricted view windows. – #21926
  • Server – Feature – Restricted view windows. – #22863
    • Exports only allowed for .psx and .exe
    • Requires password to hide – on a timer (5 minutes)

Client

  • Enhancement – macOS – Force client into dark theme to match OS setting.
  • Enhancement – Ability to password protect and encrypt exe and psx exports. – #22461
    • Change requires xml, so feature not available for .ps, .avi, .mov, etc…
    • Blocks old Client/ePlayer ability to play new exports with new enhanced features.
  • Enhancement – Upgraded oncam dewarping library to add support for C-08 cameras. – #23050
    • C-12 and C-08 required this change.
    • Windows and Linux only
  • Enhancement – new color definition for partition status – #21473
  • Enhancement – Modified maps to show the same flashing colors from associations for inputs in the arming exit delay state.
    • Specific to DSC
  • * Enhancement – Add ability to create/delete presets from live video. – #21584

Server

  • Feature – axispi – Add support for Axis Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
    • Some (confusing) elements may show up in the GUI based upon what the camera tells us.
    • No expected issues with what was working before.
  • Feature – illustra3pi – Add support for Illustra Object Analytics
    • Transitioned to querying from camera rather than knowing what to request.
  • Enhancement – illustra3pi – Update how rule names are displayed in the client
    • Whatever the camera tells us is what we display.
  • Enhancement – illustra3pi – Always display temperature overlay for thermal cameras
  • Enhancement – kantechpi – Add metadata to log events – #18476
  • Enhancement – onvifnvcpi – Add support for SpotterRF and new VICON models – #22792 #23053
  • Enhancement – rtspserverpi – Provide the ability to search for video with out a specific end date and time. – #22982
  • Enhancement – samsungpi – Add the ability to configure more than 8 analytics rules – #22929
  • Enhancement – streampi, common, xml – Flush file contents to disk after saving config. – #23067
    • Protects against some race conditions
  • Enhancement – streampi – support for PTZ Preset Admin privilege
    • Live privilege now exists allowing creation of preset from Live page.
  • Enhancement – SysmgmtPI – Removed sensor and watchdog support for X8SIA, DQ67EP, D525MW, D2500CC, RX67Q, D510MO, S1200KP, and Granite Well motherboards. Removed unused support for CNCT6793. Also removed wx usage. – #23125

Web Service

  • Enhancement – Remove archive credentials from output if passthrough user. – #23119

Mobile

  • Enhancement – Updated search date/time selection dialogs

Enterprise Manager

  • Enhancement – Improves importer queue efficiency – #17654
    • Faster DB writing in batches
  • Enhancement – Migrate rule add/edit page to React – #23087
  • Enhancement – Migrate rules list page to React – #23087
  • Enhancement – Add new rule event condition lasted for – #22926
  • Enhancement – Re-added recurring config backups – #22793 #23052
    • Removed when we adding automatic weekly backups
  • Bug Fix – Fix failover when password strengthening is enabled on protected server – #23102
  • Apache Solr 7.5 update will likely be backpatched – #23062
    • Won’t happen with remote update, will need to run installer manually.