Description Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR. Product Prerequisites Solution Troubleshooting In the event the Relay URL is missing or having any other… Continue reading Enabling and Troubleshooting exacqVision Web Server Relay Service
Category: exacqVision Mobile
Recording must be configured to retrieve video thumbnail for analytic push notifications
Description Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules. As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event. In order… Continue reading Recording must be configured to retrieve video thumbnail for analytic push notifications
Changing the Logging Level for exacqVision Web Server
Description At times is may be necessary to change the exacqVision Web Server Logging Level. By far the most common usage is changing from the default Error logging level to Debug and then back again. Product exacqVision Web Server Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes… Continue reading Changing the Logging Level for exacqVision Web Server
2022-03 March Quarterly Release Training
exacqVision Client * Enhancement – Show toast for all web panels that fail cert setting checks. * Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. * Enhancement – Add Enter to the default DCZ joystick profile * Enhancement – Added Select Camera joystick button action * Enhancement… Continue reading 2022-03 March Quarterly Release Training
exacqVision Legacy Software Downloads
Title exacqVision Legacy Software Downloads Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download. Product exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager Solution Older versions of exacqVision Server and Client software are available on our… Continue reading exacqVision Legacy Software Downloads
Does exacqVision Require Microsoft Silverlight?
Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans. Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution
Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
Focus View not exiting on some cameras
ISSUE: When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.When this happens, the logs are showing an uncaught exception… Continue reading Focus View not exiting on some cameras
Exacq Mobile 3 App Crashing
The Exacq Mobile 3 app crashes after updating to iOS 15.0, 15.0.1 and 15.0.2. Exacq Mobile 3 was impacted by an update to Apple’s WebKit that caused an issue with Canvas Rendering.Apple’s recent update to 15.1 has resolved the above mentioned issue and the Exacq Mobile 3 app is no longer crashing. Please update to… Continue reading Exacq Mobile 3 App Crashing
2021-09 September Quarterly Release Training
Feature: Client – Enhancement – Restricted view windows. – #21926Server – Feature – Restricted view windows. – #22863Exports only allowed for .psx and .exeRequires password to hide – on a timer (5 minutes) Client Enhancement – macOS – Force client into dark theme to match OS setting.Enhancement – Ability to password protect and encrypt exe… Continue reading 2021-09 September Quarterly Release Training