Category: exacqVision Mobile
Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts
Description For Customers reporting issues with the mobile application where views are not looking the same as they do in the client.Note: Layouts with certain views will be affected by this as well. Product Exacq Mobile 3 application all versions. Steps to Reproduce On the mobile app open a view.Hold the mobile device Vertically.The view… Continue reading Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts
2022-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training
Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Description The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically
Enabling and Troubleshooting exacqVision Web Server Relay Service
Description Exacq cloud hosted relay service eliminates the need for most firewall configuration and prevents exposing the NVR directly to inbound internet traffic via port forwarding by creating a unique relay URL as a proxy to access the NVR. Product Prerequisites Solution Troubleshooting In the event the Relay URL is missing or having any other… Continue reading Enabling and Troubleshooting exacqVision Web Server Relay Service
Recording must be configured to retrieve video thumbnail for analytic push notifications
Description Exacq Mobile 3, version 19.09, allows a user to subscribe to and receive push notifications for triggered analytic rules. As part of this feature, showing the details for an analytic notification in the app will show a frame from the associated camera (if there is one) at the time of the event. In order… Continue reading Recording must be configured to retrieve video thumbnail for analytic push notifications
Changing the Logging Level for exacqVision Web Server
Description At times is may be necessary to change the exacqVision Web Server Logging Level. By far the most common usage is changing from the default Error logging level to Debug and then back again. Product exacqVision Web Server Solution In order to assist with troubleshooting exacqVision Web Server issues it is sometimes… Continue reading Changing the Logging Level for exacqVision Web Server
2022-03 March Quarterly Release Training
exacqVision Client * Enhancement – Show toast for all web panels that fail cert setting checks. * Enhancement – Added separate archive rate and upload rate fields for archive targets that report them. * Enhancement – Add Enter to the default DCZ joystick profile * Enhancement – Added Select Camera joystick button action * Enhancement… Continue reading 2022-03 March Quarterly Release Training
exacqVision Legacy Software Downloads
Title exacqVision Legacy Software Downloads Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download. Product exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager Solution Older versions of exacqVision Server and Client software are available on our… Continue reading exacqVision Legacy Software Downloads
Does exacqVision Require Microsoft Silverlight?
Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans. Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution