The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone.
Product
Exacq Mobile 3 application for both iPhone and Android.
Expected Results
We should be able to account for when the Device is in a different time zone than the recorder while using the Exacq Mobile 3 application to reflect the camera times, in case searching video is required.
Actual Results
The Exacq Mobile 3 application will show the cameras OSD timestamps as the time of the recorder.
Solution
If the need to search the time of an event is needed on the Exacq Mobile 3 application please keep in mind the difference between time zones.
*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos.
Bug Fix – Removed limit of 256 devices displayed for Access Control plugins, only visible when using Access Control with Associations or Maps
Bug Fix – Fixed issue with Illustra3 and Illustramultipi that could cause cameras to be stuck in a Connecting state after reboot
Bug Fix – Fixed issue where Edgestor was not backfilling data from Illustra3pi cameras due to Edgestor crash, leaving gaps on server recordings
Bug Fix – Fixed quality setting for Illustramultipi
Bug Fix – Fixed issue with trigger inputs/alarm outputs for Illustramultipi
Bug Fix – Added retry logic on API errors for napcopi, Napco uses IIS which has a recycle time that caused authentication to fail, fix adds retry logic if error received
Bug Fix – Fixed issue causing credentials for RTSP Server not to be updated properly
Bug Fix – Corrected issue where Date/Time page was greyed out on Win7 machines
Bug Fix – Fixed issue where Dynacolor devices may repeatedly reset after user presses Reset button on PoE port in Client.
Bug Fix – Fixed viewing Live Analytics for Flex3 cameras
Bug Fix – Fixed issue where closing video stream did not close metadata stream from Illustra3pi
Bug Fix – Fixed propagating motion alarms on disabled context streams on Illustra3pi
Bug Fix – Fixed setting transport and re-reading URL for continuous metadata from Illustra3pi
Bug Fix – For Illustra3pi and Illustramultipi, use friendly name for analytics that provide bounding box
Enhancement – Added motion support for March Network cameras using Onvif
Enhancement – Support for Redvision RVX2 added to Onvif plugin
Enhancement – Support for Sunell with transport RTSP added for Onvif
Enhancement – Improvements made for Last Motion event on context streams
Enhancement – Adjustments made to parsing Audio Output name for Illustramultipi
Enhancement – Removed eDVR and XDVAPI license handling
Enhancement – §Homogenized analytic values for Axis, Samsung/Hanwha, Tycodlpi; Presents “Person” instead of “Human”, “Bicycle” instead of “Bike”
Enhancement – Added support for Axis’ new metadata style used in their 11.0 firmware
Feature – Added support for vehicle and clothing color provided by Illustra3pi and Illustramultipi cameras
ExacqVision Client
Bug Fix – Reset search item flags when sending new search requests, fixes issue when Search stops working if server connection lost mid-search
Bug Fix – Don’t send scrub request if waiting for summary response
Bug Fix – Prevent potential crash on Association config page if a camera with associations was deleted
Bug Fix – Initialize Digital PTZ settings to Client settings when plugin does not send them, related to changes made for body worn cameras
Bug Fix – Prevent toast messages for streaming BWCs on system disconnect
Bug Fix – Reset camera connection status on system disconnect
Bug Fix – Prevent security integration sources from being displayed twice in bookmark editing tree
Bug Fix – Fixed potential crash when adding new IP serial port and config update occurs
Bug Fix – Prevent client crash with double-clicking on grid divider in List View
Bug Fix – Prevent client crash on OSX when clicking calendar controls
Bug Fix – Fixed issue with export failure if config page options in settings file
Enhancement – Prevent some analytic search filters that didn’t make sense, non-sensical combinations of operator logic
Enhancement – Don’t request event data in response to Show Conditions panel, caused Search to stop working when connection to Server was lost mid-search
The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation.
Product
Samsung S22
Android 12 UI 4.1
NOTE: This issue may not be limited to just this device
Steps to Reproduce
In the Exacq Mobile 3 application, go to Configuration > Servers
Add a New Server
Enter the Server Address, Username and Password
Press LOGIN
Expected Results
The user is logged into the server successfully
Actual Results
The LOGIN button is none responsive
Solution
Rotate the phone to change the orientation to landscape, the LOGIN button should now work normally. This appears to be a Samsung OS issues as similar issues are present on other apps.
Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app.
Product
Exacq Mobile 3 app, version 22.06.5.0
Steps to Reproduce
Start by opening the mobile app with a single camera or view of multi cameras. All of the OSD time stamps are displayed.
If you flip the phone so that it is held horizontally the view of the camera or views will show the time stamps correctly.
Flip the device again so that the device is held vertically the camera will drop the time stamp, or if you have a view the last row of camera will drop the time stamps.
Expected Results
You should see time stamps regardless of the orientation of the device.
Actual Results
If you flip the orientation of the device from vertical , to horizontally, back to a vertical orientation the OSD time stamps will not show on a single camera, or the bottom row of the view.
Workaround
Clear the image by holding your finger on the image and selecting ‘Clear Panel’.
Solution
Update to Exacq Mobile 3, version 22.09 or higher.
For Customers reporting issues with the mobile application where views are not looking the same as they do in the client. Note: Layouts with certain views will be affected by this as well.
Product
Exacq Mobile 3 application all versions.
Steps to Reproduce
On the mobile app open a view. Hold the mobile device Vertically. The view will look like the following.
Now hold the device horizontally and the view will reflect that of the saved view from the client or mobile app created view.
This can appear to most users like the views are out of order. However, the app is just scaling the images to fit in the mobile application when held vertically vs horizontally.
Expected Results
Cameras are displayed within the view as expected for the mobile application.
Actual Results
Cameras appear to be out of order in the mobile application when held vertically.
Solution
This is expected behavior for the mobile application to scale the images to fit while holding the device vertically vs horizontally which can scale the proper layout of the view.
Bug Fix – Fixed issue where clearing search cache started downloading again
Bug Fix – Fixed issue regarding warning message when searching for analytics on system that does not support object classification
Bug Fix – Fixed issue where only one person key appeared in results if multiple persons matched
Bug Fix – Fixed issue where client would disconnect if server too busy to reply with heartbeat
Bug Fix – Fixed issue with selectable fields on Enterprise Notifications page
Bug Fix – Fixed issue with hang during video preview on Mac’s with M1 chip
Bug Fix – Fixed issue with error message displaying web panel config pages if page failed cert validation
Bug Fix – Fixed issue where LDAP users were unable to create User View
Bug Fix – Show LDAP user name rather than GUID under username for View
Bug Fix – Resolved issue with client crashed caused by other software using Boost libraries
Enhancement – Added support for Raw PCM16 audio encoding
Enhancement – New installs group sources by device
Enhancement – Last motion station added to camera grid
Enhancement – Improvements to UI for analytic search
Enhancement – Ability to enable/disable specific analytic overlays
Enhancement – Added CSV support for system report generation
Enhancement – Filter for analytics based on specific object types in search timeframe
ExacqVision Web Service
Bug Fix – Fixed problem where enabling HTTP redirect to HTTPS provided an internal IP address
Bug Fix – Fixed problem displaying groups or maps from different systems when the groups or maps have the same name
Bug Fix – Ensure frpc is properly restarted after authorization failure
Bug Fix – Removal of token exchange with web relay
ExacqVision Mobile
Bug Fix – Fixed issue with app crashing on Android when resetting all all data
Bug Fix – Disable navigation drawer slide if no servers added
Bug Fix – Fixed issues with views created in mobile which weren’t updating to proper cameras
Bug Fix – Fixed back button action from Doors page
Bug Fix – Fixed time selection issue where calendar incorrectly adjusts for DST
Bug Fix – Disable Full Screen button for Video Push if pushing is not possible
Bug Fix – Only allow Video Push of currently displayed cameras
Bug Fix – Fixed issue with mobile notifications from Event Monitoring or Analytics
Enhancement – Login page UI changes
Enhancement – Live scroll view
Enhancement – Reorganization of configuration pages
Enhancement – Search page will show ‘No Video Available’ instead of ‘Unknown Error’
Enhancement – Next view changed from button to Right/Left swipes
Enhancement – Added Edit Panels button to allow rearranging live camera panels
Feature – Added Search to context menu
Feature – Added Overflow menu to app bar
Feature – Disable zoom when viewing a 1×1 panel
Feature – Keep track of scroll position
Feature – Added support for multitasking on latest iOS devices
Enterprise Manager
Bug Fix – Fixed LDAP user authentication
Bug Fix – Updated server license requests to avoid error caused by length of URL
Bug Fix – Remove password complexity requirement for SMTP
Bug Fix – Fixed issue opening EM Shell on Ubuntu due to missing module
Bug Fix – Fixed issue where checking for server updates with no servers caused 500 error
Enhancement – Improved efficiency of assigning servers to importers
Enhancement – Automatic SSL migration support for .DEB installer
Enhancement – Clean up orphaned server configs more often
Enhancement – Replacement of Apache Solr with Elastic
Illustra
Release of Pro Multisensor cameras
Illustra Body Worn Cameras – Removed from marketing for 22.06 release, pushed to 22.09. Still available to those with the equipment and assistance with setup from Product Management.
Appendix
Review of how Cloud Drive is different from Cloudvue
The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.
Product
Exacq Mobile 3, version 22.03.1.0
Steps to Reproduce
Create a single camera view in the mobile app
Navigate to a single pane view of some other camera
Navigate to the view you created.
Notice that the view hasn’t changed as expected.
Expected Results
The app should be able to switch between views that are created from the app with no issue.
Actual Results
The wrong views are presented in the app periodically.
Work Around
Option 1– Create groups for each view that has the same cameras in the group as the view and select the individual group rather than the view. Option 2– After picking a view and you want to cycle to the next view, long click the screen and Choose Cancel All; then pick your next view. Option 3– You can create temporary Client side view for them to you in the mobile app. This might be the easiest option for a work around at this time.
Solution
Update to Exacq Mobile 3, version 22.06 or higher
See trac ticket 23476 or Jira ticket AESW-845 for additional details.
