Category: exacqVision Mobile

Creating Documentation Tickets in Jira

New Documentation Request workflow. This applies to User Manuals, QSG’s, Integration Guides, etc… In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: After creation assign it to Jack Murphy if it doesn’t happen automatically.

Support procedure for reporting newly discovered cyber security vulnerabilities in Exacq Software 

This document will outline the procedures expected from Exacq Support staff in the event of discovering a previously unreported security vulnerability in an exacqVision product. Product  Any exacqVision product Procedure: Our Global Product Security team will then be responsible for following up with this customer and resolving vulnerability. <br>

exacqVision Web Server Black Screen Troubleshooting

Description  Troubleshooting steps to try when Exacq Mobile 3 or exacqVision Browser/Thin Client returns blank black screens instead of live video. Product  Steps to Reproduce  Expected Results  Actual Results  Possible Solution Pro Tip With the permission of the Integrator/Customer create a temporary user which will allow you to test both the Web Browser/Thin and Mobile… Continue reading exacqVision Web Server Black Screen Troubleshooting

2022-12 September Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training

Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Description  The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product  Exacq Mobile 3 application for both iPhone and Android. Expected Results  We should be able to account for when the Device is in a different time zone than the recorder while using… Continue reading Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

2022-09 September Quarterly Release Training

*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training

Samsung S22 Android App login Button

Description  The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation.  Product  Steps to Reproduce  Expected Results  The user is logged into the server successfully Actual Results  The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description  Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app. Product  Exacq Mobile 3 app, version 22.06.5.0 Steps to Reproduce  Expected Results  You should see time stamps regardless of the orientation of the device. Actual Results  If you flip the orientation of the device from vertical , to… Continue reading Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed