Category: exacqVision Mobile

2022-12 September Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training

Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

Description  The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product  Exacq Mobile 3 application for both iPhone and Android. Expected Results  We should be able to account for when the Device is in a different time zone than the recorder while using… Continue reading Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder

2022-09 September Quarterly Release Training

*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training

Samsung S22 Android App login Button

Description  The Exacq Mobile 3 server Login button is non-responsive on some Samsung S22 devices when the phone is in portrait orientation.  Product  Steps to Reproduce  Expected Results  The user is logged into the server successfully Actual Results  The LOGIN button is none responsive Solution Rotate the phone to change the orientation to landscape, the LOGIN… Continue reading Samsung S22 Android App login Button

Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Description  Not all on screen display time stamps are displaying correctly on the Exacq Mobile 3 app. Product  Exacq Mobile 3 app, version 22.06.5.0 Steps to Reproduce  Expected Results  You should see time stamps regardless of the orientation of the device. Actual Results  If you flip the orientation of the device from vertical , to… Continue reading Exacq Mobile 3 app OSD Time Stamps Not Properly Displayed

Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts

Description  For Customers reporting issues with the mobile application where views are not looking the same as they do in the client.Note:  Layouts with certain views will be affected by this as well. Product  Exacq Mobile 3 application all versions. Steps to Reproduce  On the mobile app open a view.Hold the mobile device Vertically.The view… Continue reading Exacq Mobile 3 Displays Cameras Out of Order in Views or Layouts

2022-06 June Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training

Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically

Description  The Exacq Mobile 3 application is encountering an issue when creating a view and switching from one view to the other in the mobile app causing the views to pull up the wrong cameras associated with that view periodically. Note: Server side views work properly. Only (mobile app created views) are exhibiting this behavior.… Continue reading Android and iOS Exacq Mobile 3 app View Creation views are showing video from the wrong camera periodically