Category: exacqVision Mobile

Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

Overview exacqVision Mobile receives live and recorded video from the exacqVision Server The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be… Continue reading Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

2024-09 September Quarterly Release Training

<br> exacqVision Server exacqVision Client exacqVision Web Service exacqVision Enterprise Manager Exacq Mobile 3 exacqVision Mobile Exacq Hardware Hardware Revisions exacqVision Advantage Illustra <br>

How to Determine if a Mobile User is Connected Through Remote Connections

Description The exacqVision Mobile application provides the ability to connect straight to the exacqVision Server service, without the use of the exacqVision Web Service, when using server version 24.09 and higher. This connection can be made directly or by means of the Remote Connections feature. This article instructs users on how to determine which method… Continue reading How to Determine if a Mobile User is Connected Through Remote Connections

2024-03 March Exacq Release Training

This training covers the following topics: Quick Add – Requires exacqVision Server and Client 24.03 or higher. Supports only Illustra Flex and Pro Gen 3/4 cameras. Architecture changes – Changes made in how the new exacqVision Mobile app connects to exacqVision Server and when exacqVision Web Service is still required. Remote Connectivity – Provided for… Continue reading 2024-03 March Exacq Release Training

exacqVision Mobile Connection Changes

The most recent release of the exacqVision Mobile app represents a departure from the previous functionality of Exacq Mobile 3. Previous versions of the mobile app connected to the exacqVision Web Service. The Web Service acted as a client to the Server, passing video between the server and mobile app. Changes in the architecture of… Continue reading exacqVision Mobile Connection Changes

Remote Connections

exacqVision Server and Client versions 24.09 introduce our Remote Connections feature. This added feature currently only supports exacqVision Mobile. Connections for the Desktop Client, Exacq Mobile 3, or Web Client remain unchanged. Products What benefit does Remote Connections provide? Why don’t I have to configure port forwarding? Traditionally, users outside of a LAN wishing to… Continue reading Remote Connections

Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client

Remote exacqVision Connection Diagrams

The method used for connecting to an exacqVision system from outside the LAN it resides on will depend on your network configuration and use case. Examples are provided below based on each method. Remote Connections Remote Connections are supported by exacqVision Server/Client 24.09 and above to facilitate connections from the exacqVision Mobile app. When considering… Continue reading Remote exacqVision Connection Diagrams

Enabling Exacq Mobile 3 Push Notifications

Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications