Category: exacqVision Mobile

Enabling Debug Logging in the Exacq Mobile Application

Purpose This article provides step-by-step instructions for enabling debug logging in the Exacq Mobile application. Debug logs are useful when diagnosing issues such as connection failures, video playback problems, or unexpected application behavior. Logs can be exported and shared with support teams for further analysis. When to Use Debug Logging Debug logging should be disabled… Continue reading Enabling Debug Logging in the Exacq Mobile Application

Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying

Warning: Level 2 Document – Please do not distribute.   Description Updated mobile application to 26.0.3 and lost the PTZ wheel in the app on the focus page.PTZ controls are not showing up in his IOS appConfirmed that they are not showing up the android app. Product MOBILE APP- 26.0.3 Steps to Reproduce Added PTZ… Continue reading Mobile APP 26.0.3.0 Mechanical PTZ wheel is not displaying

Exacq 26.0 Remote Connections Unreliable or fail to connect

Issue Summary After upgrading to 26.0, users may find that remote connections (via our mobile and desktop clients) to their server are unreliable or fail to connect. Specifically: Current Workaround If customers report that remote access no longer works: Resolution Plan Our engineering team has identified the root cause and is actively working on a… Continue reading Exacq 26.0 Remote Connections Unreliable or fail to connect

exacqVision OAuth Integration Guide

Configuring exacqVision With Your Identity Provider (IdP)   1. Introduction exacqVision now supports modern authentication standards through OAuth 2.0 and OpenID Connect (OIDC), enabling secure user authentication through popular identity providers such as Okta and Microsoft Entra ID (Azure AD). This guide walks through:   2. OAuth and OIDC Basics (Vendor‑Agnostic) OAuth 2.0 and OpenID… Continue reading exacqVision OAuth Integration Guide