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Video Library Demo Highlighted Video Guides Youtube Video Library exacqVision Mobile Categories Products

exacqVision Mobile – Getting Started & Server Connections

This video shows users how to connect to exacqVision Servers and manage Server connections.<br><br>

Chapters:<br>
00:00 Intro<br>
00:25 Connecting to your first server<br>
00:39 Connecting with an access code<br>
01:12 Connecting using a URL<br>
01:34 Quick View<br>
02:05 Connecting to additional servers<br>
02:22 Managing server connections<br>

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Video Library Demo Youtube Video Library exacqVision Mobile Categories Products

exacqVision Mobile – Search, Bookmarks, Export

Learn more about using the exacqVision Mobile app to search for, bookmark, and export recorded events.<br><br>

Chapters:<br>
00:00 Intro<br>
00:09 Searching For Recorded Events<br>
02:52 Creating Bookmarks and Cases<br>
05:31 Retrieving Bookmarks and Cases<br>
06:45 Exporting Recordings<br>

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User Guides Video Library Demo Highlighted Video Guides exacqVision Mobile Youtube Video Library Categories Products

exacqVision Mobile – Live Viewing and Navigation

This video takes a deep dive into general navigation, live viewing, and creating saved views in the all new exacqVision Mobile app.<br><br>

Chapters:<br>
00:00 Intro<br>
00:10 Live<br>
00:33 Quick View<br>
00:41 Editing Quick View<br>
01:17 Audio<br>
01:52 Creating and Editing Saved Views<br>
03:34 Navigating Between Views<br>
03:47 Focus View<br>
05:11 Devices Screen<br>

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Categories
Video Library Demo Youtube Video Library exacqVision Mobile Categories Products

exacqVision Mobile – PTZ, Dewarp, and Security Integrations

Follow along with this video on using the exacqVision Mobile app to control PTZ cameras, dewarp fisheye cameras, and interact with the access control or intrusion detection systems integrated with your exacqVision Server.<br><br>

Chapters:<br>
00:00 Intro<br>
00:09 PTZ Control<br>
00:56 Dewarp<br>
02:24 Security Integrations<br>

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Video Library Demo exacqVision Mobile Youtube Video Library Categories Products

exacqVision Mobile – Event Monitoring

Learn to use exacqVision Mobile’s Event Monitoring feature to receive notifications on events. View our separate video on creating Event Monitoring profiles using the exacqVision Client. <br>
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Video Library Demo Highlighted Video Guides Youtube Video Library exacqVision Mobile Categories Products

exacqVision Mobile – Quick Start Video

A quick introduction to get started with the exacqVision Mobile app for those users just getting started. We also feature several other videos on exacqVision Mobile covering its use and each feature in greater depth. <br>
Categories
User Guides Documentation exacqVision Mobile Categories Products

Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

Overview

exacqVision Mobile receives live and recorded video from the exacqVision Server

The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be required depending on your network and the method chosen to connect.

Connection Option 1 – Remote Connections

exacqVision Server/Client 24.09 and above add the Remote Connections feature, found as a node on the left hand navigation tree of the desktop Client.

Administrators that Enable Remote Connectivity may generate single-use access codes to to provide to their users. The user enters this access code along with their exacqVision user credentials to connect.

NOTE: Before enabling Remote Connectivity, read the manual or view our user video to understand the Mobile Optimized Streaming component of this feature.

Using this connection method, no ports need to be configured for inbound traffic on your firewall, making setup easier. The server initiates outbound communication to our secure Remote Connectivity switchboard in the cloud. Note, that this method requires exacqVision to have internet access.

The mobile user does not need to know the URL and exacqVision facilitates adding multiple Servers to the app with a single access code. The Remote Connections feature also enforces TLS encrypted communication between the exacqVision Mobile app and the exacqVision Server.

Use of this method is covered in detail within the exacqVision Client User Manual, as well as in the exacqVision Remote Connections video in our Video Library.

Connection Option 2 – Inside LAN

If your users are only connecting from inside the same LAN as the exacqVision Server, there is no need to configure Remote Connections or Port Forwarding. Simply use the ‘Enter a URL instead’ link when adding the Server connection and enter the internal IP address of the exacqVision Server host machine.

Connection Option 3 – Port Forwarding

For those administrators who prefer to use traditional methods, you may still configure your firewall to allow incoming connections.

The exacqVision Server listens for connections from exacqVision Mobile on port 8443 by default. This may be changed following the Changing the Mobile Listening Port for exacqVision Server article.

Mobile users will select the ‘Enter a URL instead’ link within the app when adding their Server connection, then enter the externally facing IP address of the site or hostname. If the port number has been customized using the article linked above they will add this to the end of the IP address or hostname.

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Knowledge Support Support exacqVision Enterprise exacqVision Client exacqVision Server exacqVision Mobile exacqVision Webservice Categories exacqVision Hardware Products

2024-09 September Quarterly Release Training

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exacqVision Server

  • Bug Fix – Fixed insertion of objects lacking metadata or bounding box
    (AESW-9440)
  • Bug Fix – Improvements to event size estimates for bookmarks
    (AESW-11010)
  • Bug Fix – illustra3 and illustramultipi fixed issue where Alarm 2 status would not change after being canceled
    (AESW-10146)
  • Bug Fix – illustra3 and illustramultipi fixed issue causing edgestor backfill to hang
    (AESW-9581)
  • Bug Fix – Onvif, fixed issue preventing simultaneous PTZ
  • Big Fix – Onvif, fixed excessive pullpoint logs on errors
    (AESW-10727)
  • Bug Fix – Onivf, fixed potential PTZ disconnects
    (AESW-11469)
  • Bug Fix – psfpi, fixed potential hang when evAPI attempts to cancel search
    (AESW-10961)
  • Bug Fix – Samsungpi, fixed crash on disabled device during connection
  • Bug Fix – Samsungpi, fixed potential crash when connecting to newer devices
  • Enhancement – Support Area Zoom on Axis M5000-G PTZ camera
    (AESW-10568)
  • Enhancement – eventpi, new event indicates thinning occurred, includes event linking sources
    (AESW-7651)
  • Enhancement – Installer adds firewall rules added for failover and failback
  • Enhancement – Improved analytic parsing
  • Enhancement – Provide the analytic type to core
  • Enhancement – Improved handling of transport errors
    (AESW-10120)
  • Enhancement – New SOAP calls for Onvif Profile M and S conformance
  • Enhancement – remotepi, move connection to production switchboard service
    (AESW-9771)
  • Enhancement – Additional logging around LDAP reauth queries
    (AESW-9769)
  • Enhancement – Improved performance by reducing amount of analytics sent from server to client
    (AESW-7715)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-5814, AESW-10924)
  • Feature – Support added for Axis Thermometry
    (AESW-8816, AESW-8918)
  • Feature – Illustra LPR Support
    (AESW-6504)

exacqVision Client

  • Bug Fix – Manage the preferred MAC address in License panel
    (AESW-11267)
  • Bug Fix – Fixed issue where exacqReply controls did not appear until window was resized
    (AESW-9992)
  • Bug Fix – Clear grid dropdown, to fix issue where drop-down menus duplicate entries
    (AESW-10923)
  • Bug Fix – Fixed issue with Oldest Desired Content of Cloud Drive
    (AESW-8097)
  • Bug Fix – Fixed issue of event forward button being disabled when skipping ahead
    (AESW-8958)
  • Bug Fix – Fixed issue of client crash when selecting Find Camera when creating a new View
    (AESW-10038)
  • Bug Fix – Fixed client crash when selecting audio in Add Video panel
  • Bug Fix – Fixed issue of auto play not working in Timeline search
    (AESW-8529)
  • Enhancement – Remote Connections, found on navigation tree
  • Enhancement – Added Mobile Optimized Streaming panel for Remote Connections
  • Enhancement – New toast message indicating event thinning has occurred
    (AESW-9871)
  • Enhancement – Client improvements to amount of analytic data passed between server/client
    (AESW-7716)
  • Enhancement – Support “horizontal flip” for Storage page to accommodate storage layout for new Avnet systems
    (AESW-10562)
  • Enhancement – Apply our security standards to Bodyworn password fields
    (AESW-1575)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-11025)

exacqVision Web Service

  • Bug Fix – Fixed 24.03 issue where iPAD experienced video buffering and timeout errors
    (AESW-10945, AES-839, AES-863, AES-909)
  • Bug Fix – Web client supports session timeout detection, respects the login token
    (AESW-9753, AES-774)

exacqVision Enterprise Manager

  • Bug Fix – Add missing pagination endpoints
  • (AESW-11414)

Exacq Mobile 3

  • Bug Fix – Fixed issue with video failing to play after one hour
  • Enhancement – Added notification to point users to new exacqVision Mobile app
    (AESW-9166)

exacqVision Mobile

  • exacqVision Mobile requires Server version 24.09 or higher
  • Remote Connectivity requires Client 24.09 or higher as the Client is needed to connect to the cloud switchboard and generate access codes
  • If SSA expiration or OS requirements prevent updating to Server 24.03, users will need to continue using Exacq Mobile 3, with the exacqVision Web Service

Exacq Hardware

Hardware Revisions

  • C-Series 16S & 32S
  • G-Series Micro
  • G-Series PoE 8ch & 16ch
  • Q-Series Desktop & Desktop Hybrid
  • A-Series 2A & 2A Hybrid  (no RAID)
  • A-Series FA & FAR  (RAID)
  • X-Series 1U & 2U  (RAID)

exacqVision Advantage

  • Provides free exacqVision licensing on BBE hardware for most models of Illustra Flex and Pro cameras (Gen3, Gen4, and future generations).
  • Does not apply to the Flex Gen3 Multisensor, which is ONVIF only, does not have the Illustra API

Illustra

  • New Pro camera models providing LPR on the edge
    • Bullet IPS05-B12-LPR4
    • Dome IPS05-D12-LPR4

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Categories
Knowledge Support Support exacqVision Client exacqVision Mobile Categories Products

How to Determine if a Mobile User is Connected Through Remote Connections

Description

The exacqVision Mobile application provides the ability to connect straight to the exacqVision Server service, without the use of the exacqVision Web Service, when using server version 24.09 and higher. This connection can be made directly or by means of the Remote Connections feature. This article instructs users on how to determine which method a mobile user is/has connected with.

See also:

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Steps

  1. Open the exacqVision Desktop Client software.<br><br>
  2. Navigate to the Configuration screen.<br><br>
  3. Select the Server name from the system tree on the left-hand side to reach the System Information page.<br><br>
  4. The System Usage panel in the upper-left lists all currently connected users.<br><br>
  5. Mobile connected users will display ‘ipv4:‘ before the IP address in the Address column.<br><br>
  6. The IP address of the mobile device will be shown when connected directly to the system without the use of the Remote Connections feature.<br><br>
  7. If connected through the Remote Connectivity agent, the IP address will be 127.0.0.1.<br><br>
  8. If searching for prior connections using the Login History tab on the bottom half of the System Information page, the addresses there will also be shown according to items 5, 6, and 7 above.<br><br>

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Categories
Video Library Knowledge Support Demo Support exacqVision Client exacqVision Server exacqVision Mobile Categories Products

2024-03 March Exacq Release Training

This training covers the following topics:

Quick Add – Requires exacqVision Server and Client 24.03 or higher. Supports only Illustra Flex and Pro Gen 3/4 cameras.

Architecture changes – Changes made in how the new exacqVision Mobile app connects to exacqVision Server and when exacqVision Web Service is still required.

Remote Connectivity – Provided for exacqVision Mobile support. Requires exacqVision Server and Client 24.03 or higher.

exacqVision Mobile – Demo of new exacqVision Mobile app, including navigation, creating Views, use of Focus View, saving and exporting clips, adding servers, audio, and PTZ.

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