Category: exacqVision Hardware

exacqVision Input/Output, Media, or Write Errors

Description  Meaning of Input/Output Errors, Media Errors, or Write Errors seen in Storage or exacqVision logs. Product  exacqVision Server Information These messages are normally due to a corrupted filesystem or bad blocks on the disk(s). Solution Run ‘chkdsk’ or ‘fsck’. If problem returns, replace the drive. <br>

exacqVision Bad Superblock Message

Description  Meaning Bad Superblock message in logs Product  exacqVision Server Information A superblock is a block of data written at the beginning of a partition that contains metadata about the filesystem. If this block becomes corrupted, a ‘Bad Superblock’ message results.  Solution There are several backups of this data throughout the hard drive and it… Continue reading exacqVision Bad Superblock Message

exacqVision NTFS Errors

Description  Meaning of NTFS Errors noted in system logs Product  exacqVision Server Information NTFS Errors are specific to Windows systems. This is caused by a file system corruption resulting from a corrupted partition, lack of available memory, driver problems, virus, or possibly damaged hard drive.  Solution More troubleshooting is needed to refine the source of… Continue reading exacqVision NTFS Errors

ExacqVision ECC Errors

Description  Meaning of ECC Errors noted from ExacqVision Product  ExacqVision Server Information When data is written to disk, an algorithm creates a checksum value, similar to a hash value that is used to compare against the data on the drive. When the system revisits this data and finds the values in this checksum value no… Continue reading ExacqVision ECC Errors

ExacqVision CRC Errors

Title ExacqVision CRC Errors Description  Meaning of CRC Errors noted from ExacqVision Product  ExacqVision Server Information When data is transmitted from one place to another, checksum value is created to ensure the data has not been altered during the process of being sent. If a discrepancy exists, a CRC Error results.This could result from bad… Continue reading ExacqVision CRC Errors

ExacqVision Hard Drive Self-Test Options

Title ExacqVision Hard Drive Self-Test Options Description  Differences between short and log self-tests performed on hard drives for BBE systems. Product  ExacqVision Server Information Short Test Test electrical properties of drive(s)Test mechanical properties of drive(s)Complete a read and verify test on some sectors of drive(s) Long Test Test electrical properties of drive(s)Test mechanical properties of… Continue reading ExacqVision Hard Drive Self-Test Options

exacqVision Hard Drive Tests

Description  A summary of system drive tests performed by exacqVision using evSelfTest, RAID controllers, and S.M.A.R.T. data. Product  Information On systems Built-by-Exacq (BBE), the exacqVision software runs the following tests: Using evSelfTest.exe: RAID card consistency check, once every week.On non-BBE systems:

Individual At Most Expiration Configuration Rules Fail to Delete Video  

Description  Individual Expiration Configuration Rules will not delete existing video files which can result in Oldest Content to exceed configured At Most Rules.    Product  Steps to Reproduce  Expected Results  Actual Results  Solution The above has been found to be true if the following conditions are met   When a camera is first added there… Continue reading Individual At Most Expiration Configuration Rules Fail to Delete Video  

License / SSA Lookups – Internal  

Title exacqVision License / SSA Lookups – Internal   Description  How to use Sugarlite and the SSA calculator to search for current License/SSA using either the MAC Address or Serial Number.    Product  exacqVision Client exacqVision Server   Solution In addition to providing all SSA’s ever assigned to the server Sugarlite will show a great… Continue reading License / SSA Lookups – Internal