Category: exacqVision Hardware

Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Description  We have seen cases on NVRs running Windows 7 where a  drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product  Steps to Reproduce  Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab Expected Results  All drives listed are high-lighted in… Continue reading Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Windows 10 Hostname

Description From the June 2022 release to the March 2023 release, the Windows 10 hostname will be the default randomized/generated one by Windows, usually something like “DESKTOP-XXXXXXX” instead of the serial number, which either “ERXXXXXXXX” or “CCPXXXXXXXX”.  The fix is planned for the March release of 2023. This issue affects images for the following release… Continue reading Windows 10 Hostname

2022-12 September Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training

When trying to connect to S-Series archive target the status is “Disconnected”

Description When the Exacq NVR you are configuring to archive to an Exacq S-Series and the recording NVR is joined to a domain, there is a local Group Policy that must be configured to prevent receiving a ‘Disconnected’ status. Product Steps to Reproduce Expected Result Arching target is ‘Connected’ Actual Result Archiving target is ‘Disconnected’… Continue reading When trying to connect to S-Series archive target the status is “Disconnected”

Removing MegaRAID Storage Manager(MSM)

Description MegaRAID Storage Manager (MSM) has been found to have some exposure to CVE-2021-44228, the Apache Log4j remote code execution vulnerability, see statement from Broadcom Log4j2 Exposure (CVE-2021-44228).   It is possible that MSM was installed on your exacqVision NVR even though a RAID controller card is not present. If that is the case MSM can… Continue reading Removing MegaRAID Storage Manager(MSM)

A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page

Issue:- A-series Desktop unit is rebooting and stuck on the BIOS password page, And when checking in the BIOS, the system drive will be missing and needs to reboot to boot up to windows. Resolution:- There is an issue confirmed by the manufacturer that the new sound card that has been added to the A-Series… Continue reading A-Series Desktop unit with Motherboard H110E1 is rebooting and stuck on the BIOS password page

M-Series Embedded exacqVision Client Differences

Description  The following is a list of differences that will be found when comparing the exacqVision Client running on an M-Series server and that of the client running on any other machine. Product  Embedded exacqVision ClientexacqVision M-Series Solution Important:  These differences only apply to the exacqVision Client running on the M-Series itself!   If you… Continue reading M-Series Embedded exacqVision Client Differences

Running psmove on Ubuntu Linux

*** INTERNAL USE *** Description  The psmove utility was designed to move psfiles to the correct location after a time zone change or if a files time does not match frame times.  It will perform a search on all local storage drives, read the PSI file header for the start time, determine if the PSI… Continue reading Running psmove on Ubuntu Linux

Updating the BIOS on Systems with ASRock C236M WS Motherboards

Description  The following instructions can be used to update the BIOS on systems with ASRock C326M motherboards. Product  Asrock C236M WS Motherboard Instructions Download the C236MWS3.12E flash file HEREFormat a 32MB or larger USB key as FAT32Copy the flash file to the root of the USB keyPlug the USB key into the NVR and restart… Continue reading Updating the BIOS on Systems with ASRock C236M WS Motherboards