Description Affects 2/3/5MP Pro Gen2 Dome with motion set to ON and could not be turned off. This only affected Pro Gen2 DOME models.Models affected include:IPS02D2OCWITIPS02D2ISWITIPS03D2OCWITIPS03D3OCWITIPS03D2ISWITIPS05D2OCWIYIPS05D2ISWIY<br> Tested Version ExacqVision Server 8.0.4.104612 <br> Platform All platforms <br> Steps to reproduce Connect to a 2/3/5 megapixel Pro Gen2 Dome with firmware 1.2.0.Generate motion activity in the camera’s… Continue reading Illustra Pro Gen2 Domes 2/3/5 MP experiencing motion event issues
Category: exacqVision Hardware
Drive not found HBA issue
Description The HBA (Host Bus Adapter) can get damaged by the HBA clamp. Specifically the SATA 3 port capacitor can get damaged. <br> Note: The damage to the HBA does not affect all units. This has been seen in a very limited number. The clamp is there for shipping purposes only can may be removed.… Continue reading Drive not found HBA issue
Motherboard drives displaying “Red” on Storage Hardware tab
Description Motherboard drives (including OS SSD) displaying “Red” on Storage Hardware tab <br> Platform Windows A-Series with HBA (more than 4 drives) <br> Steps to reproduce Shut down the Exacq server and remove power Note: Removing the power is the key part, just a normal shutdown will not produce this issue. <br> Expected result All… Continue reading Motherboard drives displaying “Red” on Storage Hardware tab
WD Firmware upgrade for 2TB RR02 drives
Firmware Issue Affecting2TB Western Digital Drives Exacq has been made aware of a firmware issue affecting 2TB Western Digital drives. This issue manifests itself on our exacqVision servers as a drive in the RAID Array going to ‘Unconfigured Bad’. While this is a recoverable error, due to the nature of the firmware issue with Western… Continue reading WD Firmware upgrade for 2TB RR02 drives
Configuring Extended Storage with an exacqVision S-Series
The S-series come defaulted for Archiving. This article will walk you through the steps of preparing the S-series for Extended Storage and assumes you have already configured the IP address of the S-series for your network.Extended Storage relies upon an iSCSI connection to the S-series device. If using an exacqVision Server and exacqVision S-series storage… Continue reading Configuring Extended Storage with an exacqVision S-Series
Georgia Standard Time Zone Incorrect
In a Windows environment, the Georgia Standard Time zone displays correctly in the Windows “Time Zone Settings” drop down box as:(UTC+04:00) Tbilisi However, the exacqVision Software may display it incorrectly as:(UTC+03:00) Tbilisi This is because the Windows Registry may still reference this time zone as +03:00. The attached registry patch will correctly set the Tbilisi… Continue reading Georgia Standard Time Zone Incorrect
How to Expand an Array with an LSI Controller
Purpose: To show the process of adding a drive labeled Unconfigured Good to an existing array. This guide assumes that a new drive(s) has been added to at least one unused drive bay that will be used to expand.Modify the Drive Group If the server was shut down, close the exacqVision client and log out of… Continue reading How to Expand an Array with an LSI Controller
Does Exacq Technologies have ISO Certification?
Exacq strives for the highest standards of quality. Currently these standards include FCC, UL, CE, and ISO 9001:2015 certifications. <br>
Q87-based Windows exacqVision System Driver_Power_State_Failure BSOD
If a Q87-based Windows exacqVision unit experiences a BSOD with the reference Driver_Power_State_Failure, you should update the USB 3.0 drivers to at least 3.0.5.69. This will prevent the BSOD from occurring based on USB issues with the motherboard.To install the driver, complete the following steps: Download the file from Intel.Right-click the .zip file and select Extract All.When… Continue reading Q87-based Windows exacqVision System Driver_Power_State_Failure BSOD
ExacqVision A-Series 4U Drive Replacement Guide
NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.NOTE: The photos in this article illustrate the replacement of Drive 3.To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:… Continue reading ExacqVision A-Series 4U Drive Replacement Guide