Category: exacqVision Hardware

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How to Expand an Array with an LSI Controller

Purpose: To show the process of adding a drive labeled Unconfigured Good to an existing array. This guide assumes that a new drive(s) has been added to at least one unused drive bay that will be used to expand.


Modify the Drive Group

  1. If the server was shut down, close the exacqVision client and log out of user and into admin.
  2. Minimize the exacqVision Client and open the LSI MegaRAID Storage manager. This can be accessed by either selecting Start > All Programs > MegaRAID Storage Manager > StartupUI or double-clicking the MegaRAID Manager icon on the Desktop (if present).
  3. The Host View page will open. Select the Host that comes up in the list to get the login window.
  4. Log in with the OS credentials configured for the system and select Login.
    (If using a legacy Exacq system, the credentials will be admin/admin256 in Windows and root/exacqvisionip in Linux.)
  5. Navigate to the Logical tab next to the Physical tab.
  6. Locate the proper Drive Group for RAID 5 or 6 then right-click it and select Modify Drive Group.
    (Select Drive Group: 0, RAID (5,6) for systems with only one Drive Group. For systems with the additional OS-on-RAID option, select Drive Group: 1, Raid (5,6))
  7. Select the box next to Confirm and then select Yes.
  8. Use the drop-down at the bottom of the page and select RAID 6 and then select Next.
  9. Select the box next to the Available Drive you want to add and then select Next.
  10. Confirm the Post modification settings are larger than the Current settings and select Finish.
  11. Reconstruction of the array will begin. This can take a large amount of time.

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How-to-Expand-an-Array-with-an-LSI-Controller.pdf
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Does Exacq Technologies have ISO Certification?

Exacq strives for the highest standards of quality.

Currently these standards include FCC, UL, CE, and ISO 9001:2015 certifications.

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Q87-based Windows exacqVision System Driver_Power_State_Failure BSOD

If a Q87-based Windows exacqVision unit experiences a BSOD with the reference Driver_Power_State_Failure, you should update the USB 3.0 drivers to at least 3.0.5.69. This will prevent the BSOD from occurring based on USB issues with the motherboard.

To install the driver, complete the following steps:

  1. Download the file from Intel.
  2. Right-click the .zip file and select Extract All.
  3. When the extraction is complete, open the containing folders and find Setup.exe.
  4. Right-click Setup.exe and select Run as Administrator.
  5. Follow the instructions to install the drivers.
  6. When the installation is complete, choose the option to reboot the server.

If you install the drivers and get a message from iusb3mon.exe during every startup, deselect the box next to Always Ask Before Running This File in the dialog box.

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Q87-based-Windows-exacqVision-System-Driver_Power_State_Failure-BSOD.pdf
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ExacqVision A-Series 4U Drive Replacement Guide

NOTE: This article assumes that you already know which drive number must be replaced, and that you have a replacement drive ready to install in the system.

NOTE: The photos in this article illustrate the replacement of Drive 3.

To replace a hard drive in an exacqVision A-Series 4U system manufactured on or after 07/30/2015, complete the following steps:

  1. Shut down the system and remove all power cables.
  2. Use a screwdriver to remove the screws that hold the system lid in place. Remove the lid.
  3. Locate the drive that needs to be replaced. Drives are labeled by numbers 0 up to 7 (the Drive 3 label is circled in the blue oval in the following image).

    Power and communication cables must be removed from all drives in the same cage — drives 0-3 or drives 4-7. Power cables are on top (circled in red) and communication cables are on the bottom (one example is shown in a green oval). Note the labels on the communication cables, as they must be plugged in later in the same order.
  1. Remove the screws that hold the cage in place. There are two screws on the side of the chassis and four screws on the bottom. For better access to the screws on the bottom, you can tilt the system on its side as shown. CAUTION: If you tilt the system on its side, hold the cage in with your hand as you remove the screws so that the cage does not fall out of the system.

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  1. Slide the cage up and out of the chassis.
  1. Remove the screws that hold the drive in its cage. There are two screws on the bottom of the cage and two screws on top of the cage. Remove the drive from the cage.

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  1. Slide the replacement drive into the empty slot in the cage. Secure it in the slot using the four screws removed in the previous step.
  2. Slide the cage back into the chassis and affix it with the six screws removed in step 4.
  3. Plug the communication cables into the drives. Note the labels on the cables and plug them in order according to the drive numbers.
  4. Plug the power cables (in any order) into the drives.
  5. Secure the system lid using the screws removed in step 2.
  6. Connect the power cable and start the system.

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exacqVision-A-Series-4U-Drive-Replacement-Guide.pdf
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RS-485-to-USB Adapter Compatibility with ExacqVision

Two RS-485-to-USB adapters have been tested for compatibility with exacqVision: B&B Electronics, model 485USB9F-4W and VSCom, model USB-COMi-TB. The tests used the drivers supplied with the devices, and data has successfully been transmitted and received to and from each adapter. They were also tested in a loopback configuration with the RS-485 port built into an exacqVision server equipped with an analog capture board.


B&B Electronics, model 485USB9F-4W

VSCom, model USB-COMi-TB


Installation

  1. Install the adapter driver (included with the device or downloaded).
  2. Plug the device in to the USB port of the exacqVision server.
  3. Ensure that Windows discovers and configures the device properly. (Use Device Manager, found in Control Panel.)
  4. Restart the exacqVision Server service.
  5. In exacqVision Client, open the Serial Ports page.
  6. Verify that a new COM port exists in the UART section of the Serial Ports page.
  7. Configure the port as you normally would for PTZ control output or POS data input.

Notes

  1. The B&B adapter is equipped with a standard D-sub, 9-pin, female connector on the RS-485 side. A pinout diagram is included with this device.
  2. The VSCom adapter has terminal blocks on the RS-485 side, allowing easy connection of bare wires. The dip switches and jumpers were left in their default settings for testing.

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Windows 7 (Non-Embedded) exacqVision Recovery Procedure

If you have a RAID system and no SSD or mSATA device, create the volume before proceeding:

  1. Press Alt-3 to enter the 3ware RAID BIOS.
  2. Select Non-recoverable Array with the space bar and press the Tab key.
  3. Navigate to Delete Unit and press Enter.
  4. Press Enter to confirm.
  5. Select all available drives by navigating to Direct Attached and pressing the space bar.
  6. Press the Tab key to navigate to Create Unit.
  7. Set Array Name to Exacq.
  8. Set RAID Configuration to RAID 5.
  9. Set StorSave Profile to Performance.
  10. Navigate to Advanced and press Enter.
  11. Set Boot Volume Size to 57.
  12. Set Initialization Method to Background.
  13. Navigate to OK and press Enter.
  14. Navigate to OK and press Enter again. Confirm write cache by pressing Y.
  15. Press any key.
  16. Press F8 and confirm the array creation.

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As a security measure, booting your system from the CD is disabled at the factory. To change this:

  1. Start your exacqVision Server
  2. At the BIOS startup screen, press F2 to edit the BIOS.
  3. The BIOS password has been set to admin256 at the factory.
  4. On the boot menu, enable Boot from CD and move the UEFI Optical option to the top of the boot order.
  5. Save the BIOS settings and exit.

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Install Windows 7 64-bit:

  1. Insert the Windows 7 64-bit CD into the drive and restart the system.
  2. Press any key to boot from CD.
  3. Click Next and then Install Now.
  4. Read the license information and select I Accept the License Terms. Click Next.
  5. Click Custom (Advanced).

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If installing Windows on a RAID system, you must first load the controller drivers to see the partitions:

  1. Remove the Windows 7 CD and insert the Exacq Utilities CD.
  2. Click Load Driver and browse to the Utilities CD
  3. Navigate to \Recovery\Drivers\Current\RAID, select your RAID Controller, and then select x64
  4. Click OK to load drivers.

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Continue the procedure:

  1. Press Shift+F10 on the keyboard to open a command prompt.
  2. Type diskpart and press Enter.
  3. To find the drive number of the desired OS Drive, type list disk and press Enter. Note the disk number (X) of the desired operating system drive.
  4. To find the volume letter of the CD drive, type list volume and press Enter. Note the volume letter (Y) of the CD drive.
  5. Type exit and press Enter. You should see X:\Sources.
  6. Type diskpart /s Y:\Recovery\EFIPart\EFIPartX.txt and press Enter.
  7. Press F5 to refresh the menu and select the Primary Partition labeled OSDrive. Click Next.
  8. When prompted, enter exacq as the username and computer name. Do not use admin or user as the username. Click Next.
  9. Enter the password vision for the username, retype the password, and enter a password hint. Click Next.
  10. Enter the 25-character license found on the sticker attached to the system chassis. Click Next.
  11. Click Use Recommended Settings.
  12. Select the time zone and date/time information. Click Next.
  13. Select the Network type. Windows then starts up.
  14. Remove the Windows 7 CD.

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Install motherboard drivers:

  1. Click Start and type devicemgmt.msc in the Search bar and press Enter. This opens Device Manager.
  2. Note the drivers not installed (those with a yellow exclamation point) and close Device Manager.
  3. Create a new folder on the Desktop and name it temp1.
  4. Insert the exacqVision CD.
  5. Browse to the CD drive and open the Recovery\Drivers\Current\Intel directory.
  6. Run the executable beginning with INF to install the Intel Chipset support.
  7. Click No when it asks you to restart your computer.
  8. Run the executable beginning with AUD_Win7 to install the audio drivers.
  9. Run the executable beginning with GFX_Win7 to install the Intel Graphics driver.
  10. If a self-extractor pops up, browse to the temp1 folder on the Desktop and click Unzip.
  11. Open the temp1 folder on the desktop and run Setup.
  12. Click No when it asks you to restart your computer.
  13. Run the executable beginning with PROWin7_64 to install the network drivers.
  14. Install the drivers and select Drivers, IntelPROSet, and Advanced Network Services.
  15. Run the executable beginning with USB_3.0_Win7 to install USB 3.0 drivers.
  16. Restart the exacqVision server.
  17. If you have a RAID system, install setupWindows_x64.exe located in \Recovery\Drivers\Current\RAID\3Ware-RAID-97xx.

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Partition disks and adjust display settings:

  1. Click Start, Computer, and Open C: Drive (leave open).
  2. Open the Utilities Disk in another window, navigate to \Recovery, and copy the entire Maintenance folder to C:\.
  3. To partition the rest of the drives, right-click RUNWinDiskPrep.bat and select Run as Administrator. Close Auto-Play boxes for new drives.
  4. Right-click any open space on the Desktop and select Screen Resolution. Choose any resolution 1024×768 and higher.

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Set up Windows user accounts:

  1. Open the \Recovery\Exacq folder on the CD and run UserAccountSetup.exe. The system will reboot three times during this process.
  2. When the system reboots, it automatically logs in as a user. To perform the remaining steps, you must log in as an administrator. Click Start and then Log Off User…. When the login screen appears, choose admin. The default password is admin256.
  3. Hybrid systems only (skip this step if you have an IP only system):
    1. Click Start, Computer, and Open C: Drive.
    2. Navigate to Maintenance.
    3. Right-click on BoardPrep.bat and select Run as Administrator (requires Exacq Utilities CD).
    4. Confirm board type and installation by pressing Y.
    5. Restart system after installation completes.

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Run evSysPrep:

  1. Run the exacqVisionSystemSetup program from the \Recovery\Exacq directory.
  2. Click the Scan Hardware button and let it detect the hardware.
  3. Enter the chassis serial number from the sticker on the side of the box, starting with ER.
  4. Click Prepare System and then restart the exacqVision system.

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Install exacqVision Software:

  1. Run RUNME.exe from the CD.
  2. Click Install exacqVision Server Software. This installs exacqVision Client, exacqVision Server, and exacqVision Web Service.

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For security, you might want to disable booting your system from CD:

  1. Re-start your exacqVision system.
  2. At the BIOS startup screen, press F2 to edit the BIOS.
  3. The BIOS password has been set to admin256 at the factory.
  4. On the boot menu, disable Boot from CD.
  5. Save the BIOS settings and exit.

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Windows-7-Non-Embedded-exacqVision-Recovery-Procedure.pdf
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How to Re-order Capture Boards with exacqVision

Purpose: After upgrading the operating system or re-imaging an exacqVision server, the capture board order might be changed. In most cases, the board designated Device 2 is now Device 1, and Device 1 is now Device 2. The following procedure explains how to change the capture board order back to the desired order.

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Step 1: Obtain the serial numbers from the capture boards.

  1. Open exacqVision Client and navigate to the Config (Setup) page (gear icon).
  2. In the left pane, navigate to the first capture board that is out of order.
  3. Select the capture board (such as Stretch VRC6016).
  4. Write down the serial number observed in the device information.
  5. Repeat this process for the other capture board that has changed in the order.

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Step 2: Stop the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Stop.

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Step 3: Edit Capture Board xml.

  1. Run Start > All Programs > Accessories.
  2. Right-click on Notepad and select Run as Administrator.
  3. Select File > Open. Change the search type from text to all files.
  4. Navigate to Local Disk (C:) > Program Files > exacqVision > Server.
  5. Scroll down the list and select StretchPI.xml (sdvr). Click Open.
  6. With the xml open, press Ctrl+F to open the Find window. Type serial and select Find Next.
  7. Replace the serial number of Device 1 with the serial from Device 2 using the numbers you wrote down in Step 1.
  8. Select Find Next in the Find window. Replace the serial number of Device 2 with the serial from Device 1.
  9. Press Ctrl+S to save the modified xml.

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Step 4: Start the exacqVision service.

  1. Click Start, type services.msc, and press Enter.
  2. Navigate down the list and find exacqVision Server.
  3. Select exacqVision Server and then click Start.

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Step 5: Confirm that the boards are back in the desired order.

  1. In exacqVision Client, make sure the board order has changed as desired. This will be apparent because the camera names will have changed order back to their original order from before the operating system upgrade or re-image.
  2. After this confirmation, close all other open windows.

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How-to-Re-order-Capture-Boards-with-exacqVision-1.pdf
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Knowledge Support Documentation Support exacqVision Hardware Products

exacqVision Windows XP Support

Microsoft has informed consumers that Windows XP is no longer supported as of April 8, 2014. This means that Microsoft no longer supplies security updates for Windows XP. Note the following information about how this affects exacqVision products.


Can I upgrade from Windows XP to Windows 7 on my Exacq-built exacqVision system?

Any system built by Exacq with Windows XP installed contains hardware that is more than three years old. This means that much of the hardware does not have proper drivers for use with Windows 7. Therefore, it is not recommended that you upgrade those systems from Windows XP. Exacq explicitly will not support such upgraded systems; if you try to perform the upgrade on your own, you will be responsible for ensuring that the operating system and drivers are properly installed and running on the system.


Will Exacq software still continue to function correctly if I do not upgrade the operating system?

exacqVision features will continue to function as they do currently. However, it is possible that some new features introduced may not be compatible with Windows XP.

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How to Find the Serial Number of an exacqVision System

Using the Client

Within the exacqVision Desktop Client application, click the Configuration (gear) icon from the top-left toolbar.

Click on the ‘Systems’ node from the top of the left-hand side navigation tree.

The grid displayed lists all systems added to this client. Find the ‘Serial Number’ column here.

NOTE: Systems that are software only installs on third-party hardware will display the licensed MAC address as the Serial Number.

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Hardware Labels

Depending on the chassis style and age of the system, the location of the Serial Number label will vary.

This may be found on the side of the server chassis, the rear of the chassis, or in some cases inside the front cover/door.

exacqVision A Series

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exacqVision Q Series

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exacqVision Z Series

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exacqVision C-Series

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exacqVision S-Series

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exacqVision EL-Series

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exacqVision LC-Series

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exacqVision Drive Setup with 3Ware (JBOD)

Part I: Enter the 3Ware BIOS

  1. Restart the system through the operating system.
  2. When prompted, press Alt+3 to enter the 3ware RAID BIOS.
  3. Type admin256 as the password.
  4. Press any key to acknowledge the warning.

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Part II: Create the New Array

  1. Press the Tab key to navigate to the top of the list of drives listed as Exportable Unit. Highlight single drive under Direct Attached and press Enter. The drive should have asterisk (*) next to it.
  2. Press the Tab key to enter the lower menu.
  3. Navigate to Create Array and press Enter.
  4. Select the following sections (Enter) and choose the following settings:
    1. Array Name: ExacqX (where X is the drive number you are replacing)
    2. RAID Configuration: Single Drive
    3. Stripe Size: N/A
    4. Write Cache Setting: Enabled
    5. Read Cache Setting: Intelligent
    6. StorSave Profile: Performance
    7. Auto-Verify: Enabled
    8. Rapid RAID Recovery: N/A
  5. Select Advanced, press Enter, and choose the following settings:
    1. Boot Volume Size: blank

      NOTE: If you DO NOT have a separate device for the operating system, Boot Volume Size should be 57. Only one Boot Volume is needed as this is where the OS will be installed.
    2. Drive Querying Mode: Enabled
    3. Continue on Error When Rebuild: N/A
    4. Initialize Method: Background
  6. Navigate to OK and press Enter.
  7. Press Y to confirm cache settings.
  8. Confirm that the values are correct and press Enter.
  9. Move the new drive back to its original place in the list:
    1. Select the new drive (ExacqX) in the Exportable Unit list.
    2. Use the Page Up key to move the drive back to where it was previously. NOTE: The operating system drive should be at the top.
  10. Press F8 to apply settings.
  11. Press Y to save the configuration and exit.
  12. You can now load the operating system as described in the OS Recovery Instructions.

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exacqVision-Drive-Setup-with-3Ware-JBOD.pdf