Category: exacqVision Enterprise

EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.

Description  On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product  EM 22.03.2.0 Steps to Reproduce  Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.

Downloading exacqVision Enterprise Manager Logs

Title Downloading exacqVision Enterprise Manager Logs Description This article describes various ways to obtain exacqVision Enterprise Manager logs. Method 1 – EM Dashboard click on the information icon on the EM dashboard headerclick aboutclick Support Diagnosticsensure Enterprise logs is checked click on DOWNLOAD Method 2 – API  In a browser go to  https://<emaddress>/api/logs/bundleThis will create and… Continue reading Downloading exacqVision Enterprise Manager Logs

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

exacqVision Server Log – SysMgmtPI Error/Warning “1073741819” Description  Both warning and error messages containing Error -1073741819 found in the exacqVision Server logs.  Product  exacqVision Enterprise ManagerexacqVision ServerMegaRAID Solution The issue was first observed in exacqVision Enterprise Manager which was reporting a Storage Hardware Alarm Note:  This server had recently undergone MegaRAID Storage Manager (MSM) replacement with LSI… Continue reading exacqVision Server Log – SysMgmtPI Error/Warning “1073741819

How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

Title How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility Description  The exacqVision Software Updates Packaging Utility offers an option to Upload a License File.    The advantage of using a license file is it will provide relevant versions if any of your systems have an expired SSA “Software Subscription Agreement”.  In… Continue reading How to Manually Add Older Package Versions of exacqVision Software to the Update Packaging Utility

exacqVision User Training Videos

Configuration Getting Started with the exacqVision Client Systems Add Systems Client Settings Joystick Indicators Event Monitoring Groups Maps Views Tours Layouts Enterprise System Web Panels System Information and Logs System Configuration Add IP Cameras – Manual Add IP Cameras – Auto Add IP Cameras – Quick Add Camera Recording Camera Settings Audio Inputs and Outputs… Continue reading exacqVision User Training Videos