Category: exacqVision Enterprise

EM not showing camera names and other information

Description  When using exacqVision Enterprise Manager version 22.03. Some of the information of servers is not shown even if the user has the correct rights. This may also affect creating users. Product  Enterprise Manager 22.03 Steps to Reproduce  Add Server to EM Go to Cameras Expected Results  All cameras are displayed with all information. Actual… Continue reading EM not showing camera names and other information

Installing exacqVision Enterprise Manager on Windows Server Core

Description  Microsoft provides customers a choose of Server Core or Server with Desktop Experience. Choosing either Microsoft Windows 2019 or 2022 Server Core results in EM being inoperable when installed.   Product  exacqVision Enterprise ManagerMicrosoft Server 2019 CoreMicrosoft Server 2022 Core Steps to Reproduce  Install exacqVision Enterprise Manager on a machine running either Microsoft Windows… Continue reading Installing exacqVision Enterprise Manager on Windows Server Core

Exacq Enterprise manager services on windows are not starting

Issue If Exacq Enterprise Manager services on Windows are not starting and giving this message Usually, it’s going to be a user privileges issue, and the user that is used for running the service is not able to start it Solution Sometimes in the domain environment, the service users will be restricted and will not… Continue reading Exacq Enterprise manager services on windows are not starting

exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video

Description  Live video freezes and is very choppy and upon further investigation the Audit Trail is being spammed with EntMgr Configuration entries Product  Steps to Reproduce  Expected Results  Actual Results  Solution Note:  The Enterprise Manager Team feels this may have been resolved in the EM version 22.03.3 or higher, but this has not been confirmed.… Continue reading exacqVision Enterprise Manager Spamming the Audit Trail and Causing Choppy Video

2022-06 June Quarterly Release Training

ExacqVision Server Bug Fix – Fixed issue preventing DMP device from being deleted Bug Fix – Fixed plugins that could potentially cause system stall during shutdown Bug Fix – Fixed problem wherein adding Illustra devices with Onvif caused flood of configuration messages to logs Bug Fix – Fixed problem with SSO if AES encryption enabled… Continue reading 2022-06 June Quarterly Release Training

exacqVision Default Ports

Description  The following is a list of default port numbers used by exacqVision software. NOTE: Many ports listed below may only used with certain configurations or by optional services and integrations. Products Port List PortDescription25Simple Mail Transfer Protocol (SMTP)80exacqVision Web Server/exacqVision Enterprise Manager (HTTP)How to change Web Service portsHow to change EM web ports389LDAP (Lightweight… Continue reading exacqVision Default Ports

Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page

Description  You can use the Manage Licenses page to assign channels from the exacqVision Enterprise Manager CHANNEL POOL to one or more servers. In addition, you can move an existing channel or channels from one server to another server. For example, you can move existing camera channels from an old server to a newly acquired… Continue reading Accessing More Than 100 Servers on the exacqVision Enterprise Manager Manage Licenses Page

EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.

Description  On new installs of EM version 22.03.2.0 the passwords for emails settings to do not save to the DataBase. Product  EM 22.03.2.0 Steps to Reproduce  Install exacqVision Enterprise Manager version 22.03.2.0 Set up Emails settings and apply password in EM settings.Tested email with a IP camera disconnect.Logs Seen in the WebServer EM logs: Expected… Continue reading EM 22.03.2.0 issue with Passwords for Email Accounts not being saved in Data Base.