Category: exacqVision Enterprise

Installer Not Signed or The Signature is Corrupt or Invalid

Description  If the DigiCert Trusted Root G4 Certificate is missing, exacqVision Software updates downloaded from exacq.com or initiated within exacqVision Client, will report a signature error. Products  Steps to Reproduce  Expected Results  Actual Results  Solution

Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09

For Instructions on exacqVision Enterprise Manager version 22.03 or older see Knowledge Base Article #12724 The following document details how to enable HTTPS connections to exacqVision Enterprise System Manager from update 22.06 thru 24.09.2.1. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. If… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09

2022-09 September Quarterly Release Training

*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training

Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower

exacqVision Enterprise Manager Spare shows status of Failover Locked

Description  An ownership issue between EM and a protected server will often result in the status of the spare and protected server showing “Failover Locked”. Product  exacqVision Enterprise Manager Steps to Reproduce  From the exacqVision Enterprise Manager dashboard select Failover GroupsClick on the Name of the Failover Group Expected Results  Spare shows a status of… Continue reading exacqVision Enterprise Manager Spare shows status of Failover Locked

EM Camera Permission in Postgres DB Causing High CPU usage for the Importers

Description  Some customers might have High CPU usage on their EM servers. In which the CPU runs at 100%. Product  EM- Version 23.0.3 and older. Steps to Identify the Cause  Log into the EM server and validate that the importers are running hard. Normally there will be several importer services opened and being used. You… Continue reading EM Camera Permission in Postgres DB Causing High CPU usage for the Importers