Description If you are using mssql database with EM and updating from 21.12 or lower to 22.06 you will get the crying stickman when trying to log into the web gui. When checking the webservice logs you will get invalid column errors such as.. ][ODBC Driver 17 for SQL Server][SQL Server]Invalid column name ‘lastSaveOrUpdate’. (207)… Continue reading Invalid column error after updating Enterprise Manager using MSSQL database from 21.12 or lower to 22.06 or higher
Category: exacqVision Enterprise
The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode.
Issue The failover is not working on the EM, and the protected server is stuck on Failed over however, the spare server is still on standby mode. When checking the EM logs, it shows. Solution This issue has been fixed on Exacq EM version 22.09.2.0 or newer.
Enterprise Manager’s “Root” group has special privileges
DescriptionIf any user is a part of the “root” group in Enterprise Manager this grants that specific user special admin privileges regardless of what type of user OR user role that they are in. In example.. If a user is tied to a user role where they cant seen specific cameras on a server but… Continue reading Enterprise Manager’s “Root” group has special privileges
Installer Not Signed or The Signature is Corrupt or Invalid
Description If the DigiCert Trusted Root G4 Certificate is missing, exacqVision Software updates downloaded from exacq.com or initiated within exacqVision Client, will report a signature error. Products Steps to Reproduce Expected Results Actual Results Solution
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09
For Instructions on exacqVision Enterprise Manager version 22.03 or older see Knowledge Base Article #12724 The following document details how to enable HTTPS connections to exacqVision Enterprise System Manager from update 22.06 thru 24.09.2.1. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. If… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.06 thru 24.09
2022-09 September Quarterly Release Training
*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
exacqVision Enterprise Manager Spare shows status of Failover Locked
Description An ownership issue between EM and a protected server will often result in the status of the spare and protected server showing “Failover Locked”. Product exacqVision Enterprise Manager Steps to Reproduce From the exacqVision Enterprise Manager dashboard select Failover GroupsClick on the Name of the Failover Group Expected Results Spare shows a status of… Continue reading exacqVision Enterprise Manager Spare shows status of Failover Locked
EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
Description Some customers might have High CPU usage on their EM servers. In which the CPU runs at 100%. Product EM- Version 23.0.3 and older. Steps to Identify the Cause Log into the EM server and validate that the importers are running hard. Normally there will be several importer services opened and being used. You… Continue reading EM Camera Permission in Postgres DB Causing High CPU usage for the Importers
exacqVision Enterprise Manager Development Release Notes
Public Development