Description Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions. This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions. Product ExacqVision Enterprise… Continue reading Enterprise Manager fails to save edits to Custom User Roles
Category: exacqVision Enterprise
Recording Not Possible – Windows DST Issue
Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue
How to use the Camera Inspection tool
Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date. This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:… Continue reading How to use the Camera Inspection tool
psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog”
psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_%1_fk_organizat” on table “auditlogger_auditlog” Description Reviewing Notes %1 suggest the user id number.%BR%See KB 15724 for resolution.
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
EM Displaying Red Banner and DataRoll Off with high Resource Consumption
Description EM experiencing High resources and data roll off banner. Product Enterprise Manager 23.03Windows 10 Steps to Reproduce Expected Results We should not see high Resources and Data Roll Off Banner. Actual Results High Memory, CPU, and Red Banner Data Roll Off. Solution Update to exacqVisionEnterpriseManager_23.06.101.0_x64.exe or official EM release 23.06. AESW-4786
2023-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed excessive Archiving status messages (AESW-4989) Bug Fix – Debian installer no longer enabled eventpi by default Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm Bug Fix – Ensure eventpi database is purged after server reboot Bug Fix – Fixed connection status… Continue reading 2023-06 June Quarterly Release Training
Enterprise Manager supports LDAP authentication with Azure Active Directory
Azure Active Directory supports the LDAP interface when properly configured, and therefor LDAP can be used to sync the ExacqVision Enterprise Manager software with the Azure AD instance. Background Information: Lightweight Directory Access Protocol (LDAP) is an application protocol for working with various directory services. Directory services, such as Active Directory, store user and account… Continue reading Enterprise Manager supports LDAP authentication with Azure Active Directory
EM server can’t update the web service and showing “Remote Restriction”
Description When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running” Solution This issue has been fixed on Enterprise Manager Version 23.03.103… Continue reading EM server can’t update the web service and showing “Remote Restriction”
2023-03 March Quarterly Release Training
ExacqVision Server Bug Fix – Fixed PTZ preset administration for custom users to create presets for analog cameras (AESW-4357) Bug Fix – Fixed monitoring RAID background tasks, like consistency checks and background initialization (AESW-4387) Bug Fix – Fixed reporting incorrect RAM, was displaying MB instead of GB (AESW-2498) Bug Fix – actipi – Reduce metadata… Continue reading 2023-03 March Quarterly Release Training