New Documentation Request workflow. This applies to User Manuals, QSG’s, Integration Guides, etc… In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: After creation assign it to Jack Murphy if it doesn’t happen automatically.
Category: exacqVision Enterprise
Outbound Connections tab in Client shows intermittent disconnecting then connecting
Some servers connecting to Integrator Services Portal or Enterprise Manager may show disconnected on outbound connections tab, then connected, and then disconnect again intermittently. Product ExacqVision Server software ExacqVision Client software Steps to Reproduce Expected Results Status should remain “Connected” Actual Results Status will show “Connected”, then momentarily show “disconnected”, then back to “Connected”, continuously… Continue reading Outbound Connections tab in Client shows intermittent disconnecting then connecting
Support procedure for reporting newly discovered cyber security vulnerabilities in Exacq Software
This document will outline the procedures expected from Exacq Support staff in the event of discovering a previously unreported security vulnerability in an exacqVision product. Product Any exacqVision product Procedure: Our Global Product Security team will then be responsible for following up with this customer and resolving vulnerability. <br>
Enterprise Manager fails to save edits to Custom User Roles
Description Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions. This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions. Product ExacqVision Enterprise… Continue reading Enterprise Manager fails to save edits to Custom User Roles
Recording Not Possible – Windows DST Issue
Description If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST). Use the following instructions to verify and resolve the issue. Product Solution These instruction are based on Windows… Continue reading Recording Not Possible – Windows DST Issue
How to use the Camera Inspection tool
Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), includes a feature called Camera Inspection which allows EM users to notate cameras which need attention for a later date. This handy feature means you can easily create a punch list of cameras which need attention for integrator/installer work orders to do things such as:… Continue reading How to use the Camera Inspection tool
psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_*****_fk_organizat” on table “auditlogger_auditlog”
psycopg2.errors.ForeignKeyViolation: update or delete on table “organization_enterpriseuser” violates foreign key constraint “auditlogger_auditlog_user_id_%1_fk_organizat” on table “auditlogger_auditlog” Description Reviewing Notes %1 suggest the user id number.%BR%See KB 15724 for resolution.
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
EM Displaying Red Banner and DataRoll Off with high Resource Consumption
Description EM experiencing High resources and data roll off banner. Product Enterprise Manager 23.03Windows 10 Steps to Reproduce Expected Results We should not see high Resources and Data Roll Off Banner. Actual Results High Memory, CPU, and Red Banner Data Roll Off. Solution Update to exacqVisionEnterpriseManager_23.06.101.0_x64.exe or official EM release 23.06. AESW-4786
2023-06 June Quarterly Release Training
ExacqVision Server Bug Fix – Fixed excessive Archiving status messages (AESW-4989) Bug Fix – Debian installer no longer enabled eventpi by default Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm Bug Fix – Ensure eventpi database is purged after server reboot Bug Fix – Fixed connection status… Continue reading 2023-06 June Quarterly Release Training