Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors ” log in failed / invalid username or password or account locked or disabled” or ” log in… Continue reading Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.
Category: exacqVision Enterprise
Windows Firewall Rules to prevent Failover / Failback function issues
By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues
PortCheck Utility
When troubleshooting TCP/IP connectivity issues, it is often helpful to confirm that the network path is open over a specified port and that there is no interference from a firewall or antivirus. This also rules out software level problems that may be causing a failure to connect. While there exists many utilities to accomplish this… Continue reading PortCheck Utility
2023-09 September Quarterly Release Training
<br><br> ExacqVision Server Bug Fix – Fixed issue causing server crash due to missing microSD card in Illustra multisensor cameras.If camera has no microSD for one sensor, but does for another, network loss recording action caused a crash. (AESW-7549) Bug Fix – Prevent offload from Illustra BWC from hanging Bug Fix – If camera does… Continue reading 2023-09 September Quarterly Release Training
License Transfer Rules
General Transfer Rules Enterprise Manager <br>
ExacqVision Enterprise Linux Legacy Versions
{2024} Q4 2025-04-14 ev-EnterpriseManager-Linux-x64^Version 24.12.5.0^https://cdnpublic.exacq.com/24.12/exacqVisionEnterpriseManager_24.12.5.0_x64.deb^14 April 2025^265MB, Q3 2024-10-09 ev-EnterpriseManager-Linux-x64^Version 24.09.2.0^https://cdnpublic.exacq.com/24.09/exacqVisionEnterpriseManager_24.09.2.1_x64.deb^30 December 2024^636MB, Q3 2024-08-07 ev-EnterpriseManager-Linux-x64^Version 24.06.4.0^https://cdnpublic.exacq.com/24.06/exacqVisionEnterpriseManager_24.06.4.0_x64.deb^7 August 2024^636MB, Q2 2024-06-10 ev-EnterpriseManager-Linux-x64^Version 24.03.8.0^https://cdnpublic.exacq.com/24.03/exacqVisionEnterpriseManager_24.03.8.0_x64.deb^10 June 2024^636MB, {2023} Q4 2023-12-07 ev-EnterpriseManager-Linux-x64^Version 23.09.6.1^https://cdnpublic.exacq.com/23.09/exacqVisionEnterpriseManager_23.09.6.1_x64.deb^7 December 2023^631MB, Q2 2023-06-15 ev-EnterpriseManager-Linux-x64^Version 23.06.0.0^https://cdnpublic.exacq.com/23.06/exacqVisionEnterpriseManager_23.06.0.0_x64.deb^1 June 2023^631MB, Q1 2023-03-15 ev-EnterpriseManager-Linux-x64^Version 23.03.0.0^https://cdnpublic.exacq.com/23.03/exacqVisionEnterpriseManager_23.03.0.0_x64.deb^15 February 2023^631MB, {2022} Q4 2022-12-15 ev-EnterpriseManager-Linux-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionEnterpriseManager_22.12.0.0_x64.deb^22 November 2022^631MB, Q3 2022-09-15 ev-EnterpriseManager-Linux-x64^Version 22.09.0.0^https://cdnpublic.exacq.com/22.09/exacqVisionEnterpriseManager_22.09.0.0_x64.deb^18… Continue reading ExacqVision Enterprise Linux Legacy Versions
ExacqVision Enterprise Windows Legacy Versions
{2024} Q4 2025-04-14 ev-EnterpriseManager-Windows-x64^Version 24.12.5.0^https://cdnpublic.exacq.com/24.12/exacqVisionEnterpriseManager_24.12.5.0_x64.exe^14 April 2025^548MB, Q3 2024-10-09 ev-EnterpriseManager-Windows-x64^Version 24.09.2.0^https://cdnpublic.exacq.com/24.09/exacqVisionEnterpriseManager_24.09.2.1_x64.exe^30 December 2024^639MB, Q3 2024-08-07 ev-EnterpriseManager-Windows-x64^Version 24.06.4.0^https://cdnpublic.exacq.com/24.06/exacqVisionEnterpriseManager_24.06.4.0_x64.exe^7 August 2024^639MB, Q2 2024-06-10 ev-EnterpriseManager-Windows-x64^Version 24.03.8.0^https://cdnpublic.exacq.com/24.03/exacqVisionEnterpriseManager_24.03.8.0_x64.exe^10 June 2024^639MB, {2023} Q4 2023-12-07 ev-EnterpriseManager-Windows-x64^Version 23.09.6.1^https://cdnpublic.exacq.com/23.09/exacqVisionEnterpriseManager_23.09.6.1_x64.exe^7 December 2023^636MB, Q2 2023-06-15 ev-EnterpriseManager-Windows-x64^Version 23.06.0.0^https://cdnpublic.exacq.com/23.06/exacqVisionEnterpriseManager_23.06.0.0_x64.exe^1 June 2023^635MB, Q1 2023-03-15 ev-EnterpriseManager-Windows-x64^Version 23.03.0.0^https://cdnpublic.exacq.com/23.03/exacqVisionEnterpriseManager_23.03.0.0_x64.exe^15 February 2023^643MB, {2022} Q4 2022-12-15 ev-EnterpriseManager-Windows-x64^Version 22.12.2.0^https://cdnpublic.exacq.com/22.12/exacqVisionEnterpriseManager_22.12.0.0_x64.exe^22 November 2022^643MB, Q3 2022-09-15 ev-EnterpriseManager-Windows-x64^Version 22.09.0.0^https://cdnpublic.exacq.com/22.09/exacqVisionEnterpriseManager_22.09.0.0_x64.exe^18… Continue reading ExacqVision Enterprise Windows Legacy Versions
Creating Documentation Tickets in Jira
New Documentation Request workflow. This applies to User Manuals, QSG’s, Integration Guides, etc… In Jira, we can create a new ticket and set Project to Technical Communications (TCOM). Required Fields: After creation assign it to Jack Murphy if it doesn’t happen automatically.
Outbound Connections tab in Client shows intermittent disconnecting then connecting
Some servers connecting to Integrator Services Portal or Enterprise Manager may show disconnected on outbound connections tab, then connected, and then disconnect again intermittently. Product ExacqVision Server software ExacqVision Client software Steps to Reproduce Expected Results Status should remain “Connected” Actual Results Status will show “Connected”, then momentarily show “disconnected”, then back to “Connected”, continuously… Continue reading Outbound Connections tab in Client shows intermittent disconnecting then connecting
Support procedure for reporting newly discovered cyber security vulnerabilities in Exacq Software
This document will outline the procedures expected from Exacq Support staff in the event of discovering a previously unreported security vulnerability in an exacqVision product. Product Any exacqVision product Procedure: Our Global Product Security team will then be responsible for following up with this customer and resolving vulnerability. <br>