Category: exacqVision Enterprise

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ESM Event Timestamp Incorrect After Time Zone Change

If you change the time zone on a system running Enterprise System Manager (ESM), the timestamp of ESM events might not match the time that the events actually occurred.

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When ESM services are started, ESM reads the timezone configured in the operating system. If the system’s time zone is then changed, you must restart the ESM services (ESMImporter, ESMWebservice, ESMDatarolloff, and ESMSendemail) to implement the change in ESM, or restart the system.

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ESM-Event-Timestamp-Incorrect-After-Time-Zone-Change.pdf
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ESM 3.2 “Importer Processes Died” Warning

While running ESM 3.2 with exacqVision 6.8 servers connected, ESM importer log files could contain warnings stating that “Importer processes died.” If this occurs, upgrade to the following version (or later):


https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.exe

https://exacq.com/evESM/exacqVisionEnterpriseSystemManager-3.2.4.77534.deb

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ESM-3.2-Importer-Processes-Died-Warning.pdf

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ESM 3.2 Creates Duplicate Events Every Hour

While running ESM 3.2 with exacqVision 6.8 servers connected, duplicate events could be created every hour. If this occurs, upgrade to the following version (or later):

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.exe

https://crm.exacq.com/release/Vision%20EnterpriseSystemManager/3.3.x/exacqVisionEnterpriseSystemManagerDev-3_3_10_77655.deb

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ESM-3.2-Creates-Duplicate-Events-Every-Hour.pdf

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Configuring Samba (SMB) Shares on exacqVision S-Series Enterprise Could Fail After Repartitioning a Drive

If an exacqVision S-Series Enterprise system is configured for Samba (SMB) shares, and then the number of partitions on the drive is changed, configuring a Samba share on the new partitions could fail.

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As a workaround, first configure the new partitions for extended storage to ensure that partitions are properly formatted.

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Configuring-Samba-SMB-Shares-on-exacqVision-S-Series-Enterprise-Could-Fail-After-Repartitioning-a-Drive.pdf
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Installing 32-bit Enterprise System Manager (ESM) on 64-bit Ubuntu Linux System

To install ESM on a 64bit Ubuntu 12.04 Linux computer, complete the following steps:

Configuring a New System

  1. Set up a 64-bit Ubuntu 12.04 image.
  2. Install ia32-libs and postgresql.
  3. Use a remote database engine (or install Mysql/Postgresgl locally) to create a database.

Remote Setup

  1. Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).
  2. Use Filezilla to transfer the debian installer to the instance.
  3. Connect using Putty or SSH with X Windows forwarding enabled.

Installing ESM

  1. Install ESM with sudo dpkg -i exacqVisionEnterpriseSystemManager.deb (using the exact name of the file if different from what is shown here).
  2. Accept the defaults for port selection.
  3. Click YES on the warning message for 64-bit Architecture.
  4. Point ESM at the newly created database.
  5. Select No for migration and schema printing.
  6. Launch a browser and connect to ESM.
  7. Modify the admin account’s username and password.

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Installing-32-bit-Enterprise-System-Manager-ESM-on-64-bit-Ubuntu-Linux-System.pdf
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Enterprise System Manager Licensing (Legacy)

When you receive an email with your Purchase ID, click the link to the activation website: https://ipkeydb.com/IPLic/ESM/.

Open the Licensing page in Enterprise System Manager (ESM).

Download the esm.id file from your ESM installation by clicking the link.


In the web page that opens, enter the Purchase ID. Then browse your system for the saved esm.id file, and choose Convert Purchase ID.

On the next page, confirm your information, including your email address. If you skip this step, you will not receive your license.

You will receive the ESM .LIC file via email at the confirmed address from step 5. NOTE: Check your spam folder if you do not receive.

On the ESM Licensing page, click Upload ESM Key File and then browse to the .LIC file received via email.

If you do not receive your ESM license file email, please contact Exacq Support at
https://exacq.com/support/emailform/

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Monitoring exacqVision servers and exacqVision Enterprise Health Server in Linux

Most Linux distributions have crontab, a program that can be used to monitor exacqVision server and Enterprise Health Server. Crontab can periodically check and restart a process if it stops. The following process for enabling crontab monitoring assumes that you have root access to the Linux computer:

NOTE: These instructions are written for an exacqVision server. To replicate the instructions for Enterprise Health Server, replace “edvrserver” with “evHealthServer” where applicable.

1. In a Terminal window, type the following to open crontab in an editor (select nano if given a choice of editors):

 prompt$  sudo crontab -e

2. In the editor type the following at the start of a new line:

  0-59 * * * *  /etc/init.d/edvrserver status ; [ $? != 0 ] &&  /etc/init.d/edvrserver start

3. Save the change.

4. Verify that the entry appears correctly:

  prompt$  sudo crontab -l

  #  m h  dom mon dow    command     

  0-59 * * * *  /etc/init.d/edvrserver status ; [ $? != 0 ] &&  /etc/init.d/edvrserver start

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Monitoring-exacqVision-servers-and-exacqVision-Enterprise-Health-Server-in-Linux.pdf
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Upgrading exacqVision Enterprise Health Manager – SQLite Database Access (Legacy)

If you select the SQLite database when installing or upgrading exacqVision Enterprise Health Manager (eVEHM) in Windows Vista or Windows 7 and install the database in or under the Program Files directory, you will have to right-click and select Run as Admin every time you use the eVEHM Client. The Client requires elevated privileges to read and write to a database in or under Program Files.

To avoid selecting Run as Admin every time you run eVEHM Client, save the database file to a directory that is not under Program Files.

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Upgrading-exacqVision-Enterprise-Health-Manager-SQLite-Database-Access.pdf
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Analog Boards Don’t Work after Upgrading Ubuntu

A directory must be created to make after upgrading Ubuntu. Run the following command in the Terminal:

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sudo make /usr/local/xdvapi/modules

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Then restart the services.

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Analog-Boards-Dont-Work-after-Upgrading-Ubuntu.pdf