Changing the EM Web Service port

Enterprise Manager (EM), formerly known as Enterprise System Manager (ESM), uses Apache to provide the underlying web server. During initial install a graphical dialogue will allow you to change your port numbers. If you’ve already installed the application you may wish to perform this change manually. The first step to manual editing is to find… Continue reading Changing the EM Web Service port

Exacq Software/Service Connections Diagram

This diagram illustrates how the various Exacq applications work together and the ports used to communicate. Internal (LAN) Remote (WAN) In cases where external users plan to connect for remote monitoring, you will may need to configure port forwarding on your router to allow traffic on those ports to pass through. exacqVision provides several ways… Continue reading Exacq Software/Service Connections Diagram

How to Add AD/LDAP Security Group to ESM

Step 1: Log into ESM and navigate to the Domain settings page. If you haven’t yet configured this, you will need to add your domain settings. You must have the proper Base DN, Binding DN and credentials for the account you will use to connect to Active Directory/LDAP. If you do not know these, contact… Continue reading How to Add AD/LDAP Security Group to ESM

ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

Description On MAC with Safari, Camera Inspection thumbnails, i.e. snapshots fails to show intermittently. Version Introduced 4.4.0 Platform ESM/Mac OS/Safari Steps to reproduce From a Mac machine, using the Safari web browser, go to the Camera Inspection page.Refresh the page a few times, say 10 times. Expected result Thumbnails images for Snapshot show up every… Continue reading ESM: On Mac with Safari, Camera Inspection thumbnails fail to show

ESM API api/docs does not support file upload/download

Description If using esm api docs at /docs/api, any file upload/download action will not work. The documentation does not even provide the correct input to upload/download files. <br> Version Introduced v3.8.0.89234 <br> Platform All. <br> Steps to reproduce Navigate to http://esmhost/docs/api, once fully loaded,Click on systemClick on [GET] /api/system/logs/bundle/Click on [Try it out!] <br> Expected… Continue reading ESM API api/docs does not support file upload/download

ESM API documentation is not always accurate

Issue When viewing endpoints, the example response may not actually match the response when you use the ‘Try it Out’ button. Also, some attributes may specify it returns a string but instead it returns an integer. It is recommended to utilize the ‘Try it Out’ button for the API you wish to use as how… Continue reading ESM API documentation is not always accurate

Browser compatibility issues in ESM

Description In some versions of IE, the slide in module will not show up correctly. Also, in IE and Firefox, the calendar selection will not display. Using chrome will allow this functionality to display correctly. In the case of no slide in module for actions like scheduled updates, there is no choice but to use… Continue reading Browser compatibility issues in ESM

ESM: Moving the PostgreSQL database location

Steps: When you run the Enterprise System Manager (ESM) installer and select PostgreSQL as the database, it installs the PostgreSQL files at the ESM installation location, except for the data folder that actually contains the database. <br> By default, the database is installed in c:/Program Files (x86)/postgresql/9.2/data, and the ESM installation directory is C:/exacqVisionESM/PostgreSQL/9.2/, although… Continue reading ESM: Moving the PostgreSQL database location