Category: exacqVision Enterprise

Missing Icon Fonts in EM

Issue EM Icon fonts not being displayed due to a new Windows 10 security feature that blocks fonts that are installed outside of the Fonts directory called Untrusted Font Blocking. <br> Here is an article explaining the feature: <br> ​https://support.microsoft.com/en-us/help/3053676/windows-10-technical-preview-adds-a-feature-that-blocks-untrusted-font <br> Resolution Changing the Mitigation Options value to 2000000000000 should resolve their issue. <br> How… Continue reading Missing Icon Fonts in EM

Enterprise Manager Outbound Firewall Rules on Restricted Networks

Issue Accessing our licensing server from Enterprise Manager on a restricted network will require an exception to the outbound firewall rules.  Please add exacq.com and port 443 to the outbound firewall rules to open access. <br> Version Affected All. <br>

Enabling stronger cipher/protocol security with Enterprise Manager

If your exacqVision Enterprise Manager is already using HTTPS as described in our Knowledge Base Article ‘How to Enable HTTPS for ESM’ you can make sure you are using strong ciphers and the most current ssl protocol using this document. <br> Locate and make the indicated changes to the file httpd-ssl.conf <br> Windows C:\Program Files\exacqVision\EnterpriseManager\apache_solr\apache2\conf\extra\httpd-ssl.conf… Continue reading Enabling stronger cipher/protocol security with Enterprise Manager

Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System

Objective Installing 32-bit Enterprise Manager on a 64-bit Ubuntu 14.04 or 16.04 Linux computer, complete the following steps: <br> Instructions Configuring a new system. <br> Setup multiarch <br> Remote Setup Ensure that X Windows can be forwarded to anyone using Putty or SSH (install gedit).Use Filezilla to transfer the debian installer to the instance.Connect using… Continue reading Installing 32-bit Enterprise Manager (EM) on 64-bit 14.04 or 16.04 Ubuntu Linux System

Understanding DDNS behavior in ExacqVision ISP (exacqCloud)

Dynamic Domain Name System (DDNS) If a customer sets up the DDNS feature for a server. It means that we take the outbound connection of that server, map the external IP of the server to a DDNS address. This allows, assuming proper access is allowed into their network, the ability to externally reach the web… Continue reading Understanding DDNS behavior in ExacqVision ISP (exacqCloud)

Downgrading Enterprise Manager to 19.06 and below

Issue Downgrading exacqVision Enterprise Manager from 19.09 to any version lower will fail due to the migration from Python2 to Python3.  Manual steps will be required in order to downgrade to 19.06. <br> Note: Instructions below provide a downgrade path to 19.06.  If you need to downgrade beyond that, follow these instructions, then you can… Continue reading Downgrading Enterprise Manager to 19.06 and below

Solr vulnerability – CVE-2017-12629

Enterprise Manager Enterprise Manager (formerly ESM) includes a version of Apache Solr which is vulnerable to attack allowing remote code execution.  Further information can be found here: https://nvd.nist.gov/vuln/detail/CVE-2017-12629 <br> Mitigation: It is recommended that you follow the steps below appropriate for your Operating System. For Windows Note: File paths vary depending on installation, 64-bit or… Continue reading Solr vulnerability – CVE-2017-12629