Category: exacqVision Enterprise

Enterprise user names length check on long names fails

Description Even though the default max user name length on Django base classes is set to 30, ESM code attempts to override it with a max length of 255. However, while actually trying to create user names longer than 30, ESM fails with the database save length check error. For example, this error can be… Continue reading Enterprise user names length check on long names fails

Enterprise Manager Updating Java Version in Solr

Issue Enterprise Manager uses a package called Solr which in turn uses Java.  Currently, we do not offer an update path for Solr that will update the Java version.  The following instructions can be used if the need arises were Java needs to be updated.   Resolution Windows 64-bit Assumes EM is installed at C:\program files\exacqVision\EnterpriseManager for Windows 64 bitDownload… Continue reading Enterprise Manager Updating Java Version in Solr

LDAP user First time logging in from client to ESM results in Error

Description From the client’s “Synchronize with ESM” page, using an LDAP username and password results in ‘Check your URL’ error. This happens even though the LDAP domain and group associations (with ESM access) is correctly configured on ESM. <br> Tested version 4.8.2 <br> Platform All <br> Steps to reproduce Create a domain and associations on… Continue reading LDAP user First time logging in from client to ESM results in Error

EM GUI displays red status banner indicating data stopped importing

Issue The Enterprise Manager browser interface will display red banners indicating that data stopped importing, data stopped rolling off, and sendmail has stopped when the OS time on the client/browser workstation doesn’t match the time on the EM server.  Below are screen shots illustrating the issue. <br> Resolution Ensure that the EM server and client… Continue reading EM GUI displays red status banner indicating data stopped importing

Filtering Dialog Errors

Description If an error occurs on the filtering dialog, the dialog still closes and user is unaware of the error <br> Tested version 4.9.22 <br> Platforms All <br> Steps to reproduce Navigate to server list viewOpen filtering dialogFor SSA Date, enter older than 200 monthsClick Apply <br> Expected result Dialog remains open and displays the… Continue reading Filtering Dialog Errors

ESM server edit form displays “DDNS request error 428: No changes to be made”

Description When enabling dynamic dns without supplying a hostname on server edit form, “DDNS request error 428: No changes to be made” will be displayed below the hostname field.This will only happen on outbound server connections, if the server already has an address and mac. <br> Version introduced 4.7.12.109795 <br> Platforms All Platforms <br> Steps… Continue reading ESM server edit form displays “DDNS request error 428: No changes to be made”

ESM: Data roll off service uses more CPU

Version Introduced 4.5.7 <br> Platform Linux and Windows <br> Steps to reproduce Install 4.5.7 or later <br> Expected result == No change in CPU usage <br> Actual result Datarolloff process takes up more CPU <br> Work Around Downgrade or Run ESMDatarolloff service once a day until roll off is complete <br> Version fixed 5.1.0 <br>

exacqVision Enterprise Manager Error When Saving Custom User Role

When attempting to make changes to an existing user role a warning banner pops up “Error while saving user role. Please try again.” To resolve copy the script “fix_userroles.py” to the EnterpriseSystemManager install folder. WindowsC:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager Linux/usr/local/exacq/esm/ Navigate to EnterpriseManager directory and Launch the Interactive shell Windows cd “C:\Program Files\exacqVision\EnterpriseManager\EnterpriseSystemManager” Linux Run the Script You… Continue reading exacqVision Enterprise Manager Error When Saving Custom User Role

Can not log into EM after updating to 21.03

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.Microsoft link found here detailing other issues similar. HERE If you check the services the Apache service will be in… Continue reading Can not log into EM after updating to 21.03