Category: exacqVision Enterprise

How to delete a large amount of camera events from ESM

Description Perform the following steps to remove a large amount of camera events from the ESM Postgre database: <br> Removing Events: Shutdown all ESM servicesStart command prompt as admininistrator (do not use powershell)Change directories to exacqVisionEsm\PostgreSQL\9.2\bin and run the following:pg_dump -U postgres –schema-only ESM > ESM.sql#psql -U postgres -d ESMDROP TABLE camera_cameraevent CASCADE;DROP TABLE report_eventid… Continue reading How to delete a large amount of camera events from ESM

Configuring exacqVision S-Series Enterprise System with LSI RAID Controller with all JBOD Disks

exacqVision S-Series systems with LSI RAID controller running exacqVision Server 6.4.x display an empty Network tab on the Storage page if all disks are configured for JBOD. To fix this issue, complete the following steps: On the S-Series system, download the udev_gen.sh script (attached below).cd to the location where the script was downloaded and run sudo ./udev_gen.sh.… Continue reading Configuring exacqVision S-Series Enterprise System with LSI RAID Controller with all JBOD Disks

ESM downgrade fails with newly added users

Description Downgrading ESM from 4.5.10 or newer down to 4.5.9 or earlier can cause the following error. Also the installer fails not able to communicate with database. ERROR [installer:74] Exception in run_backward_migrations: Traceback (most recent call last): File “”, line 40, in run_migration_command File “south_utils\run_migrations.py”, line 127, in run_backward_migrations File “south_utils\run_migrations.py”, line 45, in run_migration_command… Continue reading ESM downgrade fails with newly added users

Windows server 2012 can have 64 importers

Issue Windows Server can report 64/128 cores (via multiprocessing.cpu_count), and we create importers based on number of cores. This had the effect of bringing a 1-core Windows Server 2012 R2 VM to its knees as it created 60+ importers.The logic to determine number of importers does not work in our current 19.09 and 19.12 EM. <br>… Continue reading Windows server 2012 can have 64 importers

Windows installer may not reinstall new plugins after downgrade/upgrade

Issue If a Windows server is downgraded to a version before a new plugin was added, an upgrade back will not install those plugins by default; this means that an on-server upgrade is needed in order to select the checkboxes during install. Two notable plugins added in 19.09.0: ccurepi (used to connect to CCure 9000… Continue reading Windows installer may not reinstall new plugins after downgrade/upgrade

Resetting a Password in Enterprise System Manager

**This should NEVER be given out to a customer** To reset the password for a user in Enterprise Manager, complete the following steps for Windows or Linux. <br> Windows <br> Linux **If unable to login to the EM Web Portal on a Linux box after resetting the password, either user a different browser or upgrade… Continue reading Resetting a Password in Enterprise System Manager

ESM adds server to root group if user has only one group visible

Description If a user has only one group visible to them, an attempt to add a server to the group will inadvertently add the server to the root group. And hence be invisible to a user if they are not root user. <br> Tested version 5.1.9.115770 <br> Platform All <br> Steps to reproduce Add a… Continue reading ESM adds server to root group if user has only one group visible

ESM needs to use port and address when building xdv for client

Description If multiple servers share the same IP but have different ports. ESM will remove additional servers with same IP, only using one of the servers. It should include all of these servers. <br> Tested version 4.9.23 <br> Platform All <br> Steps to reproduce Add multiple servers on ESM with same IP Address and different… Continue reading ESM needs to use port and address when building xdv for client