Problem: Users find high CPU usage with PostgreSQL or user databases after upgrading ESM to 5.4.0. <br> Solution: Fixed in ESM version 5.5.5
Category: exacqVision Enterprise
Upgrading ESM 4.4 or Lower to a Higher Version
Issue Attempting to update ESM 4.4 or earlier to ESM 5.2 or higher will fail. This is due to a change in the underlying framework. <br> Resolution Users will need to update to ESM 4.6. Once this update is completed the user may update to 5.2 or later.
Manually Removing Managed Users
Description Once a Server has User Privileges managed by exacqVision Enterprise Manager, only that EM system can be used to remove the privileges. If the NVR is unable to access the exacqVision Enterprise Manager server the “Managed” user status can be removed manually with the following steps. Product exacqVision ServerexacqVision Enterprise Manager Solution Stop the… Continue reading Manually Removing Managed Users
High CPU Usage Seen From ESM 5.8
Symptom: High CPU utilization is seen on system running ESM 5.8. <br> Problem: Over 100+ banner messages from ESM causes high CPU usage. CPU spikes every 15 seconds. <br> Solution: Update ESM to version 5.9.8 or later.
Unable to Open File Browser in ESM from Mobile Device
Symptom: Unable to add an image for User’s profile. Problem: When accessing a user’s profile page within ESM, clicking to add an image of the user fails. File browsers are not currently supported on mobile devices within ESM. Solution: Add all files and images with a desktop web browser.
Disabling or enabling of a camera will cause ESM importer to crash
Affected platforms ESM version 3.6.1, trunk builds 3.7.3 through 3.7.5 <br> Symptom When a camera is enabled or disabled in the exacqVision client, ESM backend will crash. In the UI in the upper right corner, you will notice servers dropping and reconnecting. Inspection of importer log will show the crash. <br> Workaround Do not disable/enable… Continue reading Disabling or enabling of a camera will cause ESM importer to crash
Archiving cannot recover from disconnected state
Affected platforms exacqVision 7.0 to 7.2 running on Windows <br> Symptom When the archiving job becomes disconnected, it may not automatically recover and remain in a disconnected state. <br> Workaround Perform one of the following actions:Recreate the archive target Delete all task schedules for the archive target.Delete the archive target.Recreate the archive target.Recreate the task… Continue reading Archiving cannot recover from disconnected state
ESM returns error when entering a rule duration using a decimal
Affected platforms ESM 3.2 or later <br> Symptom If the user enters a value using a decimal (for example, 10.5) for the duration value of a rule, ESM returns an error page when the user attempts to create the rule. <br> Workaround Enter a valid integer (not a decimal number) between 1 second and the… Continue reading ESM returns error when entering a rule duration using a decimal
ESM returns error when converting 31+ character Unmanaged server user to Managed
Affected platforms ESM 3.0 or later <br> Symptom An attempt to convert an unmanaged server user to a managed server user that contains more than 30 characters in the username will return a red banner displaying the following error: “Value too long for type character varying(30).” Also note that any usernames greater than 36 characters… Continue reading ESM returns error when converting 31+ character Unmanaged server user to Managed
ESM fails to completely uninstall
Affected platforms All versions of ESM <br> Symptom It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe… Continue reading ESM fails to completely uninstall