Affected platforms ESM 3.2 or later <br> Symptom If the user enters a value using a decimal (for example, 10.5) for the duration value of a rule, ESM returns an error page when the user attempts to create the rule. <br> Workaround Enter a valid integer (not a decimal number) between 1 second and the… Continue reading ESM returns error when entering a rule duration using a decimal
Category: exacqVision Enterprise
ESM returns error when converting 31+ character Unmanaged server user to Managed
Affected platforms ESM 3.0 or later <br> Symptom An attempt to convert an unmanaged server user to a managed server user that contains more than 30 characters in the username will return a red banner displaying the following error: “Value too long for type character varying(30).” Also note that any usernames greater than 36 characters… Continue reading ESM returns error when converting 31+ character Unmanaged server user to Managed
ESM fails to completely uninstall
Affected platforms All versions of ESM <br> Symptom It is possible that the ESM uninstall will not correctly stop datarolloff and delete the ESM install folder even though it reports success.To confirm if this has occurred, after successful uninstall check to see if the install folder is still present and check running processes for datarolloff.exe… Continue reading ESM fails to completely uninstall
ESM does not uniquely display multiple groups with the same name in rules engine
ESM does not uniquely display multiple groups with the same name in rules engine Effected platforms ESM 2.6 or greater <br> Symptom When multiple groups with the same name exist, the user may not be able to discern the individual groups when creating rules. On ESM versions before 3.6, all the servers that are on… Continue reading ESM does not uniquely display multiple groups with the same name in rules engine
ESM fails to process events due to server disconnect stop alert rule crashing the importer
Affected platforms exacqVision ESM 3.7.6 or later <br> Symptom If a rule is created to display an alert when the server disconnected state stops (that is, the server reconnects), the ESM importer will crash when that alert rule fires. To confirm, check the following logs: Open the log file logfile-importer and look for an entry… Continue reading ESM fails to process events due to server disconnect stop alert rule crashing the importer
Exception on bad POSTs to the frontend
Description Our base URL will handle get and post requests. A post request is almost always a request from a client to sync with ESM. However, if that post is not requesting an xdv, then we will except on that request. Most likely the requester will time out. Inspecting the logfile-webservice will show a ViewDoesNotExist? error
Article for IE Display Problems with Filtering
Description When using IE 11 to run ESM, there’s a number of concerns regarding filtering functionality– Clear filter button is never displayed– Radio buttons on the filter dialog do not toggle off (issue with one of the javascript functions) <br> Tested Version 4.9.22 <br> Platform All <br> Steps to reproduce Navigate to any list viewOpen… Continue reading Article for IE Display Problems with Filtering
Cannot Add Domain Users in ESM
Symptom: When attempting to add a new user in ESM, the error “Password is too common” is displayed. <br> Problem: This is caused by improper form validation. ESM cannot add domain users via the web interface <br> Solution: Option 1: Update ESM to version 5.9.9 or higher. Option 2: Add the user via the ESM… Continue reading Cannot Add Domain Users in ESM
How to Reduce the ESM Importer Count
Symptom: High CPU Usage seen on the ESM machine. CPU increases every 10-15 seconds to 99%. <br> Problem: ESM utilizes an environmental variable named ‘_ESM_NUM_IMPORTERS’. Lowering this value will limit the number of sub importers that talk to the servers. An example application for this use would be when there are a low number of servers… Continue reading How to Reduce the ESM Importer Count
exacqCloud dashboard search for server name returns error page
There are occasions when a server name search on the dashboard on ESM returns an error page with “contact administrator” message. <br> If this happens get the esm logfiles.open logfile-websevice fileverify that this log file has the messages “ProtocolError: (‘Connection aborted.’, error(111, ‘Connection refused’))” If the message above is in the log file, restart the… Continue reading exacqCloud dashboard search for server name returns error page