Category: exacqVision Enterprise

ESM will show an error page on server license detail page if this page is refreshed after changing license

Description ESM Will show an error page if exacqVision server license detail page is refreshed after applying different license to the server. <br> Version Introduced 4.1.18.97564 <br> Platform ALL <br> Steps to reproduce Navigate to server license detail pageWhile on the page, successfully apply another license to the serverRefresh the license detail page <br> Expected… Continue reading ESM will show an error page on server license detail page if this page is refreshed after changing license

ESM page does not load and displays an error

Affected platforms All versions of of ESM <br> Symptom If a page takes a long time to load (> 30 seconds) and an error is displayed that says: “We’re sorry. Something went wrong. Please try again or contact the System Administrator.” this indicates that the page is timing out. This is usually due to a… Continue reading ESM page does not load and displays an error

Bulk delete server actions on ESM on MySQL database fails

Description Attempting to bulk delete server actions on ESM on MySQL database fails <br> Version Introduced not provided <br> Platform All <br> Steps to reproduce Attempt to bulk delete server actions on ESM on MySQL database <br> Expected result Server actions are successfully deleted <br> Actual result Error page is returned and server actions are… Continue reading Bulk delete server actions on ESM on MySQL database fails

esmAPI GET exacqVision License file and csvfile both returns Internal Server Error 500

Description esmAPI GET exacqVision License file and csvfile both return 500 internal server error <br> Version Introduced v4.2.0.97638 <br> Platform *All <br> Steps to reproduce Using ESM API get exacqVision licence fileusing ESM API get exacqVision license csvfile <br> Expected result license file is returned with HTTP status code 200license csv file is returned with… Continue reading esmAPI GET exacqVision License file and csvfile both returns Internal Server Error 500

esmAPI POST to upload/apply server license return 500 Internal server Error

Description ESM API ability to upload and apply server license is not working.An attempt to use the API to use the apply server license will return a 500 Internal Server Error. <br> Version Introduced v4.2.0.97638 <br> Platform All platforms <br> Steps to reproduce Use ESM API to apply exacqVision Server license <br> Expected result ESM… Continue reading esmAPI POST to upload/apply server license return 500 Internal server Error

ESM: Spare With Expired or Non-Enterprise License Not Monitored

A server without an Enterprise license enabled for health monitoring can be selected as a spare server. The protected server will fail over to this spare server, but Enterprise System Manager (ESM) will not monitor the spare server. This can also occur if the spare server’s Enterprise license has expired. <br> As a workaround, do… Continue reading ESM: Spare With Expired or Non-Enterprise License Not Monitored

Enterprise System Manager Shell

To open Enterprise Manager Shell in Windows, run Command Prompt as an administrator and change directories to the installation directory by running the following command: cd C:\Program Files\exacqvision\enterprisemanager \enterprisesystemmanager\ Then type: enterprisesystemmanager.exe shell To open Enterprise Manager Shell in Linux, open a Terminal window and type: sudo /usr/local/exacq/esm/enterprisesystemmanager shell <br> The following commands can be used… Continue reading Enterprise System Manager Shell

How to reset the ESM admin password

Description If the ESM administrator has lost or forgotten the ESM admin password, it can be reset by executing shell commands in the operating system of the ESM machine. Note: root/admin level access to the ESM machine is required for this process. In Linux: Open bash shell as root, or provide sudo on command executionNavigate to… Continue reading How to reset the ESM admin password

Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger

Description This was reported by Tyco security using ESM and noticed that an illustra3 Pro camera that is disconnected for a while continues to post a disconnected status. The issue is fixed in server 8.2 and later with separating status for device/stream connect state and status only. With earlier server that supports common connection status,… Continue reading Illustra3 continues to send disconnect state with status causing an ESM duration rule to fail to trigger