Category: exacqVision Enterprise

Vulnerability Update for EM for Apache

IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a… Continue reading Vulnerability Update for EM for Apache

exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

Searches in EM fail after authenticating to AD. When they do a search to add a new user, it will not search or filter by the users name or says ‘no results found’ Solr Apache is reporting a corruption with the indexed files, so we cleared the indexed data and recreated it. Linux Steps…1. Reboot… Continue reading exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

exacqVision Enterprise Manager – Rules configured to send emails immediately are sending in batch instead

Issue: Email rules configured to send email notifications immediately are being sent in batch instead. This was introduced in exacqVision Enterprise Manager version 21.09.0 and will be fixed in the next release 21.12.x see trac ticket #23249 for additional details.

exacqVision Enterprise Manager Time Restricted Notifications are not received

If email notifications are not being received as expected check the Rule for any time-based restrictions such as “lasts for at least” or “lasted for at least”.  Then verify the triggering event actually was activated for the specified amount of time.    For example, say we are using the following rule:If “Camera disconnected” lasts for… Continue reading exacqVision Enterprise Manager Time Restricted Notifications are not received

C-Cure Integration License

In order to fully integrate with C-Cure 9000 Versions 2.80 or later an additional license is required.  The license can be requested from the CCURE’s licensing system via part number CC9WS-EXACQMON.  After proper application, this license will show up in the CCURE “Licensing” application as “Exacq Analytics for CCURE 9000”. Here is an example:

2021-09 September Quarterly Release Training

Feature: Client – Enhancement – Restricted view windows. – #21926Server – Feature – Restricted view windows. – #22863Exports only allowed for .psx and .exeRequires password to hide – on a timer (5 minutes) Client Enhancement – macOS – Force client into dark theme to match OS setting.Enhancement – Ability to password protect and encrypt exe… Continue reading 2021-09 September Quarterly Release Training

Storage Hardware Attribute Alarms from 3rd Party HDDs

Servers are reporting Health Warnings in exacqVision Enterprise Manager.  The event details in EM show “This result is based on an Attribute check on Disk /dev/csmi0,2”  Note: the device may vary for example /dev/csmi0,0 instead of csmi0,2 or perhaps both. The corresponding exacqVision Enterprise Manager logs show: It has been determined that these are false… Continue reading Storage Hardware Attribute Alarms from 3rd Party HDDs

Password Strengthening Causing EM to be Stuck in Data Restore Pending

NOTE: The following issue was resolved with the release of exacqVision Enterprise Manager v21.09.1 08/27/2021 v21.09.1 * Bug Fix – Fix failover when password strengthening is enabled on proteced server When either trying to do a Manual Failover to test or a Protected Server goes offline and you may get a message in EM that… Continue reading Password Strengthening Causing EM to be Stuck in Data Restore Pending

Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process

Exacq Support has identified an issue preventing fail-back due to VFBA.exe being blocked; which uses port 28774. Windows Versions It is recommended to create both inbound and outbound Windows firewall rules on the SPARE and PROTECTED server to allow communications through port 28774 for the Windows Firewall. ** Due to issues with the Window OS,… Continue reading Stuck Pinned Spare/Data Restore Pending due to firewall blocking vfba process