Category: exacqVision Enterprise

Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

Description  When changing a User from Local to Local (Managed) i.e. Unmanaged to Managed user in exacqVision Enterprise Manager the crying stick man appears immediately after applying the change.  Product  ExacqVision Enterprise Manager Steps to Reproduce  Expected Results  The change applies and you are still on the EM Users Page  Actual Results  Crying Stickman page… Continue reading Unexpected Error When Converting from Unmanaged to Managed User via ExacqVision Enterprise Manager

exacqVision Hardening Guide

Description  A hardening guide is a supplemental document that is provided alongside installation instructions with a product. Product  Solution A hardening guide is a supplemental document that is provided alongside installation instructions with a product. This hardening guide will outline the minimal necessary steps to ensure a secure installation of the product in a customer… Continue reading exacqVision Hardening Guide

2022-03 March Quarterly Release Training

exacqVision Client  * Enhancement – Show toast for all web panels that fail cert setting checks.  * Enhancement – Added separate archive rate and upload rate fields for archive targets that report them.  * Enhancement – Add Enter to the default DCZ joystick profile  * Enhancement – Added Select Camera joystick button action  * Enhancement… Continue reading 2022-03 March Quarterly Release Training

exacqVision Legacy Software Downloads

Title exacqVision Legacy Software Downloads    Description Legacy versions of exacqVision software too include 32-bit, 64-bit, Linux, MacOS, Windows, and Window MSI are available for download.     Product  exacqVision Client exacqVision Server Edge M-Series exacqVision Web Service exacqVision Enterprise Manager   Solution   Older versions of exacqVision Server and Client software are available on our… Continue reading exacqVision Legacy Software Downloads

Does exacqVision Require Microsoft Silverlight?

Summary Microsoft Silverlight was installed on exacqVision Servers as part of Kantech Entrapass Web and has been flagged by vulnerability scans.   Description Microsoft Silverlight reached the end of support on October 12, 2021. Product Solution

exacqVision Enterprise Manager Shows Server as – Not Monitoring

Description: The exacqVision Enterprise Manager Server List page is showing a status of “Not Monitoring” Product: Steps to Reproduce Expected Results: Status of all listed servers shows “Connected”  Actual Results: Some or all of the listed servers show “Not Monitoring”  Solution: Use the exacqVision Client to check the license status for the the servers showing… Continue reading exacqVision Enterprise Manager Shows Server as – Not Monitoring

Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting

Customers using Cisco Meraki switches have reported that while the client on the NVR is stable, client connections from remote machines are constantly disconnecting/reconnecting.    We have found that for some reason the Cisco Meraki is identifying traffic between the NVR and the remote exacqVision Client software over port 22609 as Peer-to-Peer (P2P) traffic. If a… Continue reading Remote exacqVision Client Connections Constantly Disconnecting / Reconnecting

Solr Apache API on port 8983

There is currently a fix for customers who are able to access the Solr Apache API admin page from a workstation. Download EM version 21.12.2 and install it. If you are still able to access the Solr Apache API admin page on a workstation that is not the local NVR hitting port 8983, it is… Continue reading Solr Apache API on port 8983

Updating Apache and Apache Solr on exacqVision Enterprise Manager – Windows

To mitigate currently known vulnerabilities, the following updates are recommended. Apache to 2.4.51, Apache Solr to 7.5.0 and exacqVision Enterprise Manager (EM) to 21.12.1 or higher. Note: Updates for both Apache and Apache Solr are available as part of the EM install package for version 21.09 and higher.  However, updating to EM versions 21.12 or… Continue reading Updating Apache and Apache Solr on exacqVision Enterprise Manager – Windows