Category: exacqVision Enterprise 22.12

Categories
exacqVision Enterprise 22.12 Software Categories exacqVision Enterprise Windows exacqVision Enterprise Linux exacqVision Enterprise 23.03 Knowledge Support exacqVision Enterprise Support

Enterprise Manager fails to save edits to Custom User Roles

Description 

Support has identified an issue affecting Customer User Roles in some Enterprise Manager public release versions.

This issue prevents camera permissions such as video inputs and edits from being saved, and these permission checkboxes may “uncheck” themselves after a period of short time. This issue has been resolved in later versions.

Product 

ExacqVision Enterprise Manager Versions:
22.12.0.0
23.03.0.0

Steps to Reproduce 

  • Create a Custom User Role
  • Attach valid User/Users to this Custom User Role
  • edit permissions such as video inputs
  • Save the configuration changes
  • Wait a few minutes
  • Edit the Custom User Role you created and observe the previously saved edits

Expected Results 

The edits made to the Custom User Role should be saved.

Actual Results 

The edits made to the Custom User Role are not saved, and the checkboxes have “unchecked” themselves.

Solution

Upgrade Enterprise Manager software version to 23.06.2.0.
AES-347 , AES-530

Categories
exacqVision Enterprise 23.03 exacqVision Server 22.03 exacqVision Enterprise 22.12 exacqVision Server Other exacqVision Enterprise 22.09 exacqVision Client Windows exacqVision Enterprise 22.06 exacqVision Client 23.03 exacqVision Enterprise 22.03 exacqVision Client 22.12 exacqVision Enterprise Other exacqVision Server Windows exacqVision Client 22.09 exacqVision Server Windows x64 exacqVision Client 22.06 exacqVision Server 23.03 exacqVision Client 22.03 exacqVision Server 22.12 exacqVision Client Other exacqVision Server 22.09 exacqVision Enterprise Windows exacqVision Server 22.06 Knowledge Support Support exacqVision Client exacqVision Server exacqVision Hardware

Recording Not Possible – Windows DST Issue

Description 

If the exacqVision Server data drives are full and are displaying “Recording Not Possible” on the storage page then it is possible an invalid hour folder was created during the switch to Daylight Savings Times (DST).  Use the following instructions to verify and resolve the issue. 

Product 

  • exacqVision Server

Solution

These instruction are based on Windows OS and North America DST.

  • Check DST Rules for your area here.
  • Make note of the Date and Time of the change to DST and determine if an invalid folder exist.
  • For this example most of North America changed to DST on March 12th, 2023 at 02:00 AM
  • Therefore any .ps or .psi files stored in the folder D:\2023\03\12\02 are in the wrong folder.
  • The folder either needs to be removed or the files need to be moved to D:\2023\03\12\03
  • Note: D: is the disk letter which will vary across systems with more than one disk.
    i.e. – E:\2023\03\12, F:\2023\03\12, etc.

Use File Explorer to Edit Directory

  • Log into the Exacq server OS using your Admin credentials
  • Open “File Explorer”
  • When File Explorer opens navigate to data drive
    D: > 2023 > 03 > 12
  • NOTE: If your system has more than 1 data drive, you will also need to look in each mount point/disk letter and repeat this process listed below.
    i.e. – look in E: > 2023 > 03 > 12, F: > 2023 > 03 > 12, etc. 
  • If you find a folder named “02” within
    D:\2023\03\12 you will need to copy the contents to
    D:\2023\03\12\03 then delete this 02 folder.
  • Repeat this process for all data drives attached. Optionally, you can delete this 02 folder altogether, but only with permission from the system administrator.
  • Restart the ExacqVision server service from the services.msc console:

Note:
Depending on the amount of data retention the system has it may be necessary to go back to previous years to make the same edits for Daylight Savings Time changes.

In Example:
DST change was March 13th in 2022. You would find the 03/13/2022 directory, and make the same edits removing the 02 hour folder or moving the contents of the 02 hour folder to the 03 folder in this directory.