Description When trying to log into the Exacq Client with a LDAP user you get a “Login failed User is not authorized” error. This is due to the User not being queried and mapped to a user role in the Users section of the client. Product exacqVision Client Version All Versions Solution You must search… Continue reading Login failed “LDAP User is not authorized.”
Category: exacqVision Client
The Event monitoring trigger is not switching the video
The Event monitoring trigger is not switching the video Description The Event monitoring trigger is not switching the video the first time if you run it while another trigger works. Reproducing the issue:- creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the… Continue reading The Event monitoring trigger is not switching the video
Preparing Illustra cameras for Network Loss Recording with exacqVision server.
Preparing Illustra cameras for Network Loss Recording with exacqVision server. Configuration steps for Network Loss Recording recording: Note: There must be motion during the downtime to have the camera record to the SD card. The resulting file will be requested by exacqVision after re-connection. Note:Network loss recording will not be triggered on a Server restart… Continue reading Preparing Illustra cameras for Network Loss Recording with exacqVision server.
TCP Listener not showing “Connected”
When adding an IP Serial Port, most of the time you will see the Status go to “Connected” However, the Type “TCP Listener” does not actually connect to the device sending data. We are simply opening up on that port and waiting for any unencrypted data to show up. Because of this the Status will… Continue reading TCP Listener not showing “Connected”
Self-signed and Untrusted Private/Internal Certificates Cannot be Validated in the ExacqVision Client
Description ExacqVision Client software is unable to validate Self-signed and untrusted private or internal certificates Product Steps to Reproduce Expected Results Actual Results Solution
Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Description When searching video from client workstations, results will display in the timeline, but users are unable to playback video. NOTE: The same search can be performed from the exacqVision Client running on the NVR and works normally. Product exacqVision Client 22.09.03 and 22.12.05 Steps to Reproduce From the exacqVision Client search for older… Continue reading Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
If you have exacqVision Server archiving your data on Cloud Drive, then the only way to search your data supported by Exacq is through ExacqVison Client. The client Software has to be connected to the server at least once to save the cloud drive information and allow you to communicate with the cloud drive. And… Continue reading Exacq archived clips on Cloud Drive are searchable via exacqVision Client software only
Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
Description Saving an image from Live View fails for Illustra IFS04-D12-OIA4 when resolution is set to 2560×1440 (16:9) and the format is either H.264 or H.265. Product exacqVision Client 22.12.2 Steps to Reproduce When viewing the camera in Live ViewsRight-Click the Live Image and choose save Image or Save Image As Expected Results An image… Continue reading Saving Image From Live View Fails For Illustra IFS04-D12-OIA4
2022-12 September Quarterly Release Training
ExacqVision Server Bug Fix – Fixed issue preventing archiving of analog video to Cloud Drive Bug Fix – Motion Detection not working on Holis cameras Bug Fix – Corrected issue setting NTP server for illustra3pi and illustramultipi camera plugins Bug Fix – Fixed issue with missing frames from PTZ cameras causing image tearing in recorded… Continue reading 2022-12 September Quarterly Release Training
Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
Description Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product Expected Results All video streams should connect and stream video Actual Results 3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer’s power recommendations and consider… Continue reading Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices